Urgent Passport saved my first overseas trip since the pandemic. After booking expensive tickets, I discovered to my horror that my passport was expired (I've had an up-to-date passport since I was 1 year old, but didn't notice that mine had expired due to "covid time warp") -- and I was outside the window in which I could plausibly get a new one directly from the State Department. As I researched options, I saw a lot of passport expediting services -- and as I did do diligence, many appeared to be scams or unable to fulfill their promises. But Urgent Passport stood out, with great Yelp reviews and an excellent track record at the Better Business Bureau. Talking on the phone with Michelle made me feel even more confident -- so despite the cost, I went for it. It all worked out perfectly -- my new passport just arrived, exactly as promised by Michelle and Ben, with plenty of time to spare before my trip. Michelle and Ben were both super-helpful (and very pleasant, too) throughout the process, taking time to answer my (many) questions in multiple phone calls, and very carefully walking me through the process to make sure every "i" was dotted and every "t" crossed. Thank you Michelle and Ben! read more

They helped me navigate through the whole process and got my new passport to me within a week! Would highly recommend

A+++ these guys are terrific. They provided a very professional communication style and clear and direct instructions on the process. If you have urgent passport needs - look no further than this outfit. They were able to turn around my passport in plenty of time for my trip read more

Amazing!!! Amazing!! Amazing!! They completely saved me! They are so attentive, professional and supportive. They walked me through every single step of the process and I got my new passport, right on time. I cannot recommend them more. They are complete pros! read more

I can not recommend highly enough Urgent Passports, if you are looking for a service that gives white glove service for your urgent passport renewal needs. Their website, with step-by-step instructional videos, breaks everything down into easy guidance. The process of calling a representative before sending your package, for me Melissa, is an outstanding way to ensure they have each piece of documentation needed. For my situation, Melissa recommended that I send an accompanying letter of explanation. Her advice was greatly appreciated. In the end, passport received and I'm off on my trip! If you are looking for a service to walk you through the bureaucratic passport renewal process in a hurry, you have found the right place. read more

I can't say enough about this company, they are A-M-A-Z-I-N-G! I used them years ago to change my name, 6 months ago to get a passport for my son, and I need them again to update my passport. They are reliable, smart, overly helpful, and quite frankly, a LIFESAVER! read more

This is a fantastic service which is run by professionals who always answer the phone and I greatly appreciate that element! My passport arrived at least three days ahead of when I even expected it would and I will definitely use the service again if I need to! read more

The best service I have ever had. All agents were great to work with very knowledgeable and supportive.

This company is amazing! one week prior to our 20th wedding anniversary trip to the Caribbean my husband discovered his passport had less than 6 months remaining! PROBLEM! I googled...found one company who said they could do it online, who then immediately refunded me the Monday prior to the trip Sunday morning, saying they didn't have enough time. In steps Urgent Passport Services in a last ditch effort on Monday morning! Michelle to the rescue who then walked the hubby through everything to ensure he had everything properly put together to help them help him! Good thing too...as not sure we would have made it to 21 years! Passport then got delayed due to our mail system...but ultimately delivered to us by 10AM on Saturday morning! AMAZING Service! Cannot recommend enough. White glove all the way- and year 21 of marriage assured! Thank you so much! read more

I needed a passport card quickly. Unfortunately, there was a governmental glitch (what a surprise) & the 4 day service I paid did not happen & I had to change my travel plans. Ben sent me everything I needed to overcome the issue & I finally received the passport card on the 8th day. Urgent then refunded the difference between the 4 day service & 8 day service. Even with the glitches, I would recommend Urgent for your expedited passport needs. read more

5 HUGE STARS, this company goes above and beyond. Ben and Melissa are very helpful. We had an issue when an unsigned check made it past the the acceptance official at the PO. Not only did UP fix the problem in less than a day, it kept our PP delivery on track since we were on a tight timeline. You just don't see this kind of service anymore nowadays! Truly exceptional company. read more

Michelle over at Urgent Passport was really helpful and wonderful to me throughout my renewal process. Thank you again and I already have recommended others to go through Urgent Passport as well. read more

Fast quick and easy! I was sooo worried I wouldn't have my new passport in time for my trip to Jamaica. I was convinced I'd have to travel to Chicago to complete the transaction, however that weight was lifted as soon as I made the phone call. I really liked the fact that all communications were with one of two people which made it a very personable experience despite the fact all communications were on the phone or via email. I highly recommend their services!! read more

excellent service. i was skeptical about providing such personal info to a third party but the team at Urgent Passport Service was extremely professional, kind and helpful. If you need a last minute passport this is your place! read more

Urgent Passport exceeded all expectations. I needed an adult and 2 child passports. The urgent passport rep walked me through the entire process, double checked my paperwork and guided me in a professional and understanding way. I had the passports in my hand much sooner than expected. Great customer service! read more

Urgent Passport did a great job for me when I needed a Hail Mary. I put in my order, then I spoke with them on the phone. It took about 2 days longer than I thought it would but when I spoke with them on the phone they told me the exact timeline and they did not charge me for a few days, so if that was not satisfactory, I could have cancelled if I wanted. The timeline seemed a little different on their website from what I understood initially when I placed the order, but it was exactly what they verbally expressed when I spoke with them on the phone. I was very grateful for their very professional service. They were very professional and friendly. Communication could not have been better. I received my passport exactly when I was told I would. I am very grateful for them and their service. Do not hesitate to use their services! read more

Urgent Passport was incredibly helpful in getting our passports in a very short time frame. They are detailed, and well organized. Thank you so much! read more

Very clear directions on what to do were provided and anytime I called during business hours I spoke to an actual person who was able to answer my questions. We received our passports even faster than expected and everything was handled very professionally. Although we hope to never be in this situation again (needing urgent passports) if we were I would recommend and use Urgent Passport Services most definitely!! read more

I was so happy with this service! Thank goodness they were so professional and prompt as I needed my passport quickly. By the time I sent in my passport I got it back before the promised date. This company is legit! I would recommend them to anyone. Thanks so much! read more

Second time using this service from NY - incredibly helpful, efficient communication. Definitely recommended

They did a great job. Very communicative and reliable. I highly recommend their services!

Urgent Passport was extremely helpful during a tense situation where we were replacing a lost passport. I called to get information before I decided what timeframe I needed, and I was put at ease by the person that responded to my call that everything was going to work out. And it did - timeframe was honored, and we received status updates frequently so we knew the progress. read more

Had to go to Dubai for business and found way too late that my passport, though it expired a week after my return, found that this date cannot expire within 6 months before or after my departure. I was referred to Urgent Passport Service by a wonderful person at the USPS. I was skeptical at first but cannot praise this company enough as after I filled out the proper State forms, went over all the documents with an extremely knowledgeable person at Urgent Passport, Fed Ex the package, and received my renewed passport in exactly three days. They saved my project timing and cannot praise this company enough. read more

My passport arrived earlier than represented. They did as represented, which is somewhat miraculous. The local post office recommended them, so obviously there was no kickback involved. The desk clerk deals with and references Urgent Passport Services frequently. She said she's seen many successful fast passport deliveries using this company. You can actually get someone on the phone. I dealt with Michelle. She was my single point of contact. She was professional and made the process convenient. She thoroughly vets the package over the phone before sending, to insure every detail is included and addressed. read more

I placed an order for the ten day passport on the 6th and my passport was ready for pickup on the 12th, which was well before I needed it. Quick and effective service! read more

Great customer service! Careful to make sure I understood what was needed and turnaround time was excellent!

Urgent Passport Services delivered a day early. Thank you Ben for answering the phone and giving clear instructions. Didn't have to postpone trip 6-8 weeks Scott G. read more

Urgent passport services was such a blessing for us. They followed through with everything completely and on time! We saw so many companies offering expediting services with terrible/scary reviews. It was hard to know who to trust. They were AMAZING and made sure everything was done perfectly so that we would not have any problems expediting our passport in time for our trip. THANK YOU so much! read more

Legit business. As long as you follow the detailed instructions as they list you should get your passport on time and most cases earlier than expected. They even went a step further and requested my old passport back. I was VERY nervous paying so much money and giving away my personal documents at first but they have earned my trust. read more

This place is simply amazing! Having my passport expire and taking a trip in less than 2 weeks I decided to go with urgent passport services after reading all the great reviews. I went online and purchased 7 day passport service. It was super easy! They send you an email with everything you need step by step. I submitted my paperwork and on a Tuesday and got it that same Friday! Melissa was always kind and very helpful every time I called. I would recommend this company to anyone looking for a quick and hassle free passport service. read more

I am happy with urgent passport services. They were professional, quick, and informative. There was a minor mistake on my part when I checked the passport fee amount on the DS-11 form, but they took care of it. I got the passport right on time and was able to fly out of the country. Thanks Ben! read more

Great service with quick return time. Very easy instructions to follow for those who have never had a passport.

This place is amazing! I realized 9 days before an international trip, on a weekend, that my passport was due to expire shortly after our return and I wouldn't be allowed to leave. I chose the 3-day option and was going to get my passport back either Monday (the day before we leave) or Saturday if I was lucky. My passport arrived in Chicago on a Tuesday, and on Wednesday afternoon I got an email that it had already shipped back and I would receive it on Thursday, 5 days before we leave! Additionally, they were extremely helpful and nice on the phone and made the process so much easier. Totally recommend! read more

Very easy service to deal with. They give you step by step directions to get your passport. I needed it ASAP and they got it to me very fast. Within days. I highly recommend this company read more

run far away from using these services. there is an agent, Eriq, that sells you 'special' services and doesn't deliver - his bosses have no idea he is taking them for a ride. I paid for a special the company allegedly offered only to not get my passport on time and had to postpone my trip and pay significant travel penalties as a result. This is a shady service and im pursuing this via legal channels. read more

I called Urgent Passport and spoke to bob on how to get a same day passport. his instructions were very clear and easy to follow. My flight is scheduled in less than 2 weeks and i needed a passport ASAP! got my passport the following business day with no problems. i am very happy with their service! its a little cheaper compared to other Agencies i inquired. thank you so much for getting me my passport right away! read more

We did not use their services but we spoke to Ben on the phone over the weekend and he was the most helpful person we spoke to; and I spoke to a lot of people as we had just discovered that my husband's passport had been misplaced in a move and our flight was taking off on Tuesday. Because our flight was so soon and it was the weekend we were unable to use their services; but Ben gave us some great advice and helped us come up with a possible solution. As I am writing this I don't know if it is going to work but I wanted to send Ben a shout out now before I forgot for taking some of his Saturday to help us with no expectation of a fee. read more

Thanks to Melissa's patient guidance at the Chicago office, I sent my expired passport and supporting documentation, photo, and fees off to be processed on Tuesday afternoon and received my new passport today, Friday morning, a day ahead of the three day service turnaround I had expected. Excellent service! When I first determined that I needed to use a courier service to expedite processing of my passport renewal (my trip is less than 2 weeks away), I followed the advice of the Department of State website and did my research on courier services. Urgent Passport is a BBB accredited business, has been established for well over a decade, and has an A+ rating with the BBB--not one complaint registered, compared to MANY complaints registered against similar courier services. Plus, all the online reviews from other users were stellar. I decided to use this service, and I am very satisfied. I spoke to owner Ben today to thank him and I offered to write a glowing review of his service. He was very appreciative of my feedback. In this day and age, we must be very careful about who we choose to share our most personal information with. I highly recommend this service. Integrity matters! read more

I am soooo pleased with Urgent Passport. I realized I couldn't find my passport about 2 weeks before a trip to Nicaragua. I ordered their 3 day service, and it was ready a day early! Thankfully, I live in Chicago so i was able to drop off my items and pick the passport up at a moments notice. I has a BLAST on my trip and it wouldn't have been possible without Urgent Passport. I HIGHLY recommend using their service. Plus, they are about 30% cheaper that other places (if they are running a special). Thanks for your professionalism and great work! read more

This company is spectacular. They either answered the phone or returned calls within minutes. They answered all my questions knowledgeably. As fine an example of customer service as you will find. On top of that got the passport sooner than expected. They set the standard for how business should be conducted. read more