Had to drive from Indianapolis to Chicago last week to replace my lost passport. I needed it by 5/16 so I needed to go to the office to get it replaced the same day. Honestly, I don't know how they do it! From the security staff to the office workers they were all amazing. So efficient and kind at the same time. I hope I never Lose my passport again. so ,in turn, hoping I will never see them again but the entire staff was so amazing. read more

good, fast service. if you want a passport in one day, set an appointment and listen to instructions and bring all required papers and extra because they will deliver if you need them to. read more

Nothing will spike your blood pressure quite like realizing your passport is expired... a few days before an international trip. That was the situation I recently found myself in. While gathering my travel documents, I discovered my passport had expired a few months earlier. Cue the rising panic! Thankfully, living in Indianapolis meant I wasn't completely without options. After a little persistence (and a few rounds battling the automated phone system), I was able to secure an emergency appointment at the Chicago Passport Agency for the next morning. From the very first phone call with the gentleman who scheduled my appointment to the follow-up email and text reminders making sure I had the right documentation ready, the process was surprisingly organized. Once I arrived, the experience continued to impress. The check-in line moved quickly, the security staff were friendly and professional, and the agent who helped me at the window was efficient, kind, and clearly knew exactly what they were doing. Government jobs can often be pretty thankless--especially when you're dealing with stressed travelers who are only there because they waited too long (guilty as charged). So the fact that every person I encountered was patient, helpful, and completely on their A-game was genuinely impressive. I certainly don't plan on needing their services again anytime soon, but if you ever find yourself in a passport panic, just show up with the documents they tell you to bring and they'll take care of the rest. Moral of the story: check your passport expiration date before booking an international trip. But if you forget like I did, the team at the Chicago Passport Agency can definitely save your trip and might just make your day! read more

Chicago Passport Agency - Passport & Visa Services Near Me - Chicago, Illinois

Security and passport agents - not sure their official job title. All were helpful, earnest, and efficient. In at 9:15a and pickup by 2p. In an emergency this is the place. Don't take a chance on passport brokers when our government works this well. The building was clean and everything ran smoothly. read more

Charlie took care of the five of us after not receiving our passports on time. He's efficient, knowledgeable and very personable. It was definitely a relief to end up with him for processing after an awful intake experience with Alyssa. read more

As long as you have an appointment before hand and follow the online instructions, the system is incredibly well run

Great service! Friendly staff! Short wait time! Even the security people were helpful and friendly!!!!

Let me start by saying that I'm not one to leave reviews..... ever. And if there was something more that I could do beyond leave a review, I would. The CPA, despite the high stress, long wait environment, is run extremely well and efficiently. The team there couldn't have been nicer, more helpful, and certainly driven. They made what is normally an excruciating process feel tolerable, and their positive energy and enthusiasm was contagious. Tina - who from my perspective oversees the floor - is literally a guardian angel. Or at least my guardian angel. She was able to ensure that I was able to quickly and efficiently get through the renewal process with enough time to catch a critical flight (I was in an emergency-like situation). She was also super helpful to the others in line and made sure that everyone on the team was pushing to get people through the process, and to do so respectfully. Tina's actions brightened (and saved) my day; because of her, I was just nicer and in a positive mood despite the firestorm of a morning that I had just endured. Thank you Tina and CPA team (special shout out to Frank). You guys are awesome. read more

Incredible EXCELLENT service given by Nora and Claudia. They were professional, kind, informative and communicative, and most of all valued me as a customer and fellow citizen. Kudos to these ladies and their dedication and service. read more

Have read several reviews on how efficient this office is and WOW! It's not an instant process by any means but if you need an expedited passport and make an appointment in advance, the staff is very clear and precise. From security to checkin and processing, they run a tight shop. Don't expect to be in and out. I had a 10:30 AM appointment. Arrive 1 hour early and got through the processing. Was told to come back at 3 for my passport and was out by 4. All day affair but got what I came for same day. read more

Chicago Passport Agency - Passport & Visa Services Near Me - Chicago, Illinois

I agree with all the great reviews of this office!! Late Tuesday afternoon I realized I needed to renew my unexpired passport (because of the 3-month expiration rule that I had not heard of!). I was flying out the next day on a Wednesday night flight...I was in a panic and thought for sure I would have to cancel my trip. But by Wednesday early afternoon I had my passport in hand! -- thanks to the calm kindness, impressive efficiency and expertise of all the people who work in this incredible passport office. What a finely tuned machine! No yelling, no bullying, just support and help and exceptional friendliness as they worked together to get the job done. In what could have been a very stressful experience, it was the opposite. Every single person involved in the process was incredible. THANK YOU TO THIS TEAM OF DEDICATED AND WONDERFUL GOVERNMENT WORKERS!!! read more

Courteous. Friendly. Helpful. Busy but they keep things moving. Thanks for saving the day.

I went in this morning for a same day passport renewal due to last minute international travel. I went back at 2p and my passport was ready. Very smooth process and great employees. Special shout out to Tiffany C and Julian. read more

WOW, WOW, WOW! what an incredible experience I had - everyone was SO friendly and helpful!!!

Everyone I encountered was so polite and helpful even at 8am on a snowy Tuesday. Tiffany C. ensured I knew all relevant information and had such a sweet and kind demeanor. The most seamless experience I've ever had at a government building. read more

Saved my trip! Had to drive 3 hours to this location to get a new passport to travel the following morning. Made my appointment for 9am and it was quite busy but to be expected. If you have your documents ready and filled out the process is easy. Had my new passport within a few hours. read more

I just had the BEST experience with the Tiffany C. I was so nervous about getting my passport in time for a work trip and she put me at ease! She was so patient and kind I really appreciate you hiring good humans that understand customer service! Tiffany is a true asset and a blessing to your organization. Susan C read more

Everything was great! The facility was very organized from the security at the entrance to the representative at the window. I understand it gets busy, but the process was smooth and efficient. I was there with my elderly mother for urgent travel, and we were in and out in less than 1.5 hours. When I returned later to pick up the passport, it took less than 10 minutes. You often hear that government employees can have an attitude, but thankfully, that wasn't the case here. Everyone we encountered was professional and courteous, which made a stressful situation much easier. I really appreciate the great service! read more

Tiffany and Caroline took care of me like I was family. I was blown away. They saw my concern and distress and were calm, kind, and caring. AND to beat all of that, they were fast!!! Grateful. read more

I have submitted for a name change (marriage) several weeks ago. I also expedited the process. They asked for more information and i sent it right away on 3/13/25. Here we are nearly 4 weeks later and they have not opened the letter with my documents. I'm set to leave on 4/10 and now without a passport. I've spent countless hours on the phone with many different answers, but zero results. read more

I was leaving for Paris, France in a week and needed my passport immediately. They delivered impeccable service with a sense of urgency. I drove from Indianapolis, In., to Chicago and although the weather was horrible, and parking was a challenge, it was well worth the trip. Both representatives that assisted me were amazing! They knew I was stressed out and assured me I would receive my passport the same day. They expedited the process, as I shared my story with them, and got me out of Chicago before traffic became unbearable. Excellence service from a caring and thorough staff! read more

I needed an expedited visa for international traveling after realizing my old passport was full! Service here was really excellent start to finish. the security workers at the entrance are friendly and efficient. The workers directing you off the elevator on where to get in line were organized and helpful. And the folks behind the glass reviewing all the documents were fantastic. I was helped by Claudia. She had a tricky customer in front of me and Claudia remained helpful and courteous the entire time. She worked with friendly ease on my documents when it was my turn. Thank you all! read more

It's a weekend and we came with alot of family members and Tina the staff member has been a great help and managed our case with such professionalism manner and it was alot of application at once but she did a great job. Definitely I appreciate her kindness and support. All staff members were kind and helpful. read more

Complete lack of communication. I was told I could pick up my passport between 2 and 5pm on Wednesday or Thursday. I showed up at 4 pm on Thursday and was told to come back at 8 am the next day. Pretty sure when I come at 8 am tomorrow they will tell me to come back between 2 pm and 5 pm. Total waste of time. read more

Very organized and professional people and service. The only place I was able to schedule appointment so I flu from Florida and got my passport the same day. Just be sure you have all your paperwork ready, Thank you for your service. read more

Less wait time and more comfortable chairs. The Cafe was terrible. Only a few chairs and limited selection of items to choose from.

I need an expedited passport to get cancer therapy. A woman named Cody put it all together and made it happen! she was amazing!!

Edit 06/07/2023 Collect passport from passport agency received a call from a very helpful person by the name Barbara yesterday, and she helped with expediting and said passport should be available for pickup tomorrow . Thanks once again Edit 06/04/2023 - Need appointment urgent travel 12 JUN -------------- I have just received a letter requesting his social security number as it was not provided at time of application. At time of application a social security number was not provided so as instructed on the form we had entered all 0's Social security number is now available,but there isnt enough time for processing and obtaining visa.. please help with an appointment at agency so we can have the passport and process the visa in time. Please allow me an appointment asap , preferably today to drop off this letter in person to expedite the passport issuance. ----------------------------------------------------------------- We applied for our newborn passport on March 10, and you received it on March 13. Ever since then, we have been waiting for his passport. It is now outside of normal processing time. Finally called on Friday, June 2nd, and upgraded to expedite as there was no other way to send in a query or ask what's going on. We are very desperate and need an appointment asap. Our original travel was April but we couldn't travel because the passport wasn't ready. Now our travel is June 12th. It is very imperative that we travel asap due to medical condition of my mother in law. We have full trust that you can accommodate us an appointment in the next few days as we also need to obtain a foreign visa . Please help us read more

My passport expired during covid and a very short notice trip to Quebec City fell into my lap. With plane tickets already purchased, I really didn't have time for any screwups. For urgent passport needs, you must have proof of an upcoming trip within 14 days in order to qualify. The plane tickets must be purchased and you have to show proof. You must make an appt. They do not accept walk-ins. The staff here actually look like they're having a great time. They're friendly and engaging. Security at the door was teasing me as soon as I walked in. Then the guy at the metal detector made me give him a high five before I collected my stuff. I came back a few days later to collect my passport and I wasn't in there for more than 10 min tops. It was all an oddly unexpected enjoyable experience. read more

This is a wonderful agency. This is always an emotionally charged process, but they were clear, kind, and efficient. I realized last minute my passport didn't fit the 3month validity rule for travel and needed a new passport by the next morning. I had little hope but was able to make an early morning appointment time, I got there around 7:30 and waited with the crowd. They got me in around 7:45 and I was at the window getting help by 7:55! They were clear and helpful the whole time. They heard my circumstances and reassured me they would get me on my way. I got my new passport by 10:55. It is a must to do all the paperwork online, have it printed, and bring your travel paperwork printed too. So thankful for this experience. I didn't even know it was possible to get a passport that fast. If you have a later appointment, things are busier and slower, but they are st efficient processes. read more

Today I went in to get my passport after I made my appointment on Friday! I work in aviation & needed my passport for work.... From the downstairs security to the 9th floor everyone greeted me with a smile and pleasant hello and goodbye!! The agents move really fast I felt a tad rushed but she did smile after she completed all task.. Main point is I was able to get my passport the same day & staff was great! read more

Tiffany was AMAZING, proficient, and a pleasure to do business with! She is what makes the difference between an experience that you dread, and one that leaves you happy to be a part of. Thank you Tiffany! read more

Aside from crazy hours, I have had some crazy experiences here, including one where an agent let me go through with a wink, without realizing that it was a back-handed favor thar got me trapped up at every border I crosses for half a decade. When I finally went to the Main Passport Office in Illinois's Capito of Springfield the Woman told me, "oh ya, they don't always dot all of the "I's" in the Chicago Branch. read more

Easy and predictable like any other government agency. All applications taken in the morning and passports given (if requirements met) by the afternoon. If you have an early apt your passport will be ready in early afternoon. Later - the same. Everyone is helpful and kind. Don't come if you don't have an appointment. read more

Went in today to drop off information to apply for my passport. I walked in and there were security officers and a metal detector. I asked the one officer (old white male probably early 60s) if this is where I need to be to drop off my application. He started laughing. The other officer walks up (African American male roughly early 60s) and says "I want to hear this conversation" and then they both proceeded to belittle me and make me feel stupid for not being in the right area. Told me to "get a pamphlet sweetheart" in the most condescending way. I literally left in tears. My bad for thinking the Chicago PASSPORT AGENCY could help me with my passport. For context I'm a young blonde girl so I'm not sure if that's what triggered them to be so condescending and rude towards me. read more

Feb 25th, 2025. I would give zero stars if I could. My daughter needed to fly out of the country unexpectedly. We called down for an appointment. A very rude man told us they are not allowing anyone in the building. He said there are no more same day. They could do 3-day, but it would cost $900. The website still says you can walk in, and get a same day passport for about $200. I don't understand. We are over 2 hours away from this location and don't want to drive down just to be turned away. Why would they no longer allow people in the building? Covid is long over! What is going on? If they are not doing passports anymore, what are they doing there? read more

I had to get a same day passport for my daughter and was beyond impressed at how efficient and quick the process was! I was in and out in about 2 1/2 hours! The agent who assisted me, Kenya, was exceptional! She was quick to trouble shoot a resolution for a document I required and provided incredible customer service. Overall, I know the process of spending all day at the passport office is a dreaded one but when you have people like the employees at the Chicago office, it makes it's a much better experience. read more

Had a great experience at this agency. Very efficient and organized. My sister realized her passport was expired 24 hrs before an international flight. Our flight was at 9 PM. We came to the building at 9 AM. The line was already out the door but moved fairly quickly. They do not take walk-ins. Make sure you have an appointment and the necessary paperwork they ask for. It took us about 2 hours to complete the whole process for renewal. They told us to come back at 3 PM for her passport. Their business hours listed on Apple Maps say they close at 3 PM but you can disregard that. I don't believe she was charged any rush fees for a same-day passport so that was really pleasant! Really grateful for our experience here. read more

First. If you have all your documents it's the EASIEST process. The DMV in IL is harder than here LoL Second. Who cares if you wait until 2-4 to get a SAME DAY PASSPORT. These people are doing God's work & they are so amazing, kind, & friendly. Couldn't have had a better experience. Now I will be making my work trip in literally 2 days, on time. Thank you everyone at this facility read more

I took my two daughters to get same-day passports today, and I was really impressed at how kind and helpful the staff at the passport agency were. read more