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    Chicago Passport Agency

    4.2 (333 reviews)
    Closed 8:00 am - 3:00 pm
    Updated 1 week ago

    Services - Chicago Passport Agency

    Passport & visa services

    Chicago Passport Agency Photos

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    2 months ago

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    U.S. Department of State

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    2 months ago

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    4 months ago

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    23 days ago

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    5 months ago

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    4 months ago

    As long as you have an appointment before hand and follow the online instructions, the system is incredibly well run

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    4 months ago

    Great service! Friendly staff! Short wait time! Even the security people were helpful and friendly!!!!

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    8 months ago

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    9 months ago

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    3 years ago

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    10 months ago

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    6 months ago

    Courteous. Friendly. Helpful. Busy but they keep things moving. Thanks for saving the day.

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    7 months ago

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    7 months ago

    WOW, WOW, WOW! what an incredible experience I had - everyone was SO friendly and helpful!!!

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    7 months ago

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    7 months ago

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    1 year ago

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    1 year ago

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    9 months ago

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    1 year ago

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    11 months ago

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    11 months ago

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    10 months ago

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    10 months ago

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    2 years ago

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    1 year ago

    Less wait time and more comfortable chairs. The Cafe was terrible. Only a few chairs and limited selection of items to choose from.

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    11 months ago

    I need an expedited passport to get cancer therapy. A woman named Cody put it all together and made it happen! she was amazing!!

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    3 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    3 years ago

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    Page 1 of 9

    Ask the Community - Chicago Passport Agency

    My passport was expired I applied for a new one n they sent my ole one back to?

    Hello Latonya - In most cases when you renew by mail, we will return the old passport to you. The old passport may not arrive for up to four weeks after you receive your new passport. If you renew online, keep your most recent passport and do not… Read more

    Do you really get your passport same day if needed?

    Hello Lisa - Same-day passports are generally reserved for applicants with same-day travel. The passport agency will determine the pick-up day and time after reviewing your proof of travel and application. Before traveling abroad, please consider… Read more

    Can I do 14 day with oath certificate? I have upcoming international travel (personal) already booked. How long does it take in this case? Do I bring pics and a passport form? Proof of travel?

    Hi, Lorraine - Routine processing takes 4-6 weeks from the date we receive the application at a passport agency and 2-3 weeks for expedited service ($60 fee). Learn more at travel.state.gov/processingtimes.

    My 2 year old toddler and I need urgent passport appointments, mine is a renewal and hers is a first time application, can we both be processed during the same appointment?

    Hello Keila - Yes, you can both apply at the same appointment. Applicants without a pending application and proof of urgent travel in the next two weeks can make an appointment at passportappointment.travel.state.gov. Unfortunately, we are unable to… Read more

    I'm bringing a minor child for an appointment, will my second child be allowed to join us?

    Hello Casey - Yes, you may bring all of your children with you to the appointment.

    Can I bring my luggage into my appointment with me as long as there is no food/drink, but does include a laptop?

    Hello - While requirements can vary, the Chicago Passport Agency allows you to bring luggage and laptops into the lobby while you wait for your appointment or to pick-up your passport.

    Good day, I am waiting on my 2 sons' passports to be processed by locator 18. Date of travel is 7/17. I have paid for all expedited services. I have been unable to secure an appointment at a passport agency. Please help! What can I do?

    Keep calling back to back to back! Ppl cancel often so appointments will come available. & don't limit yourself to Chicago! Also you can call the specific passport office that has is processing their documents. You can find the # by the 2 numbers… Read more

    I have a proof of life or death emergency and can't get an appointment at the Chicago passport agency! How can I get an appointment?

    If you have a life or death emergency requiring your passport to travel, please follow the instructions for getting an emergency appointment on our life or death emergency page here:… Read more

    How can I get an appointment ? Every time I call recording says there's a high volume of calls and they cannot take our calls

    Go wait in the "no-appointment" line and when you are called, either do your business or make an appointment.

    The Chicago office has my documents but they haven't printed my passport. I have an appointment on Monday but that's when I am supposed to be on the plane. Do you think there is a way for me to pick up the passport before Monday or right at 8am?

    Good morning - We operate by appointment only, so it is not possible to walk-in for service. We are experiencing record-breaking passport demand for this time of year, and we cannot guarantee that an appointment will be available in time for travel.… Read more

    Hello I have been trying to call the office for days now but it just beeps not rings, seems like the line might be disconnected. I am traveling 4/4/23 and need to get my passport renewed asap. How am I supposed to book an appointment if I can't call?

    Hello Ashton - We are experiencing record-breaking passport demand for this time of year, and we are working hard to increase resources to be able to help as many people as possible. We answer thousands of calls each day, Monday through Friday, from… Read more

    Hello, I travel on 3/26 and cannot get an appointment through the hotline. Just realized that I cannot find my passport. I haven't applied for a new passport yet. Is there any way to get an appointment? Thank you in advance.

    The only way to make an appointment is by calling 1-877-487-2778/(TDD/TTY 1-888-874-7793. If there are no available appointments, we recommend checking back for additional openings due to cancellations or searching at different agencies.

    I am within 5 days, as you are not open on weekends. I also love 3 hours away so I will need to commute to Chicago.I also have completed all documents properly as this is her 3rd passport. There is also no callback option. Can you assist?

    Please try calling 1-877-487-2778 early in the day, or late in the evening. Our call center opens at 8am ET and closes at 10pm ET. Please go to our site: travel.state.gov/chicago for a checklist of items you will need to bring to the agency if you… Read more

    Traveling on 3/25 & cannot get through to make an in person appointment. You all have had my child's passport application since 12/20. What can I do?

    Hi Tracy - Due to limited appointment availability, we cannot make an appointment for customers who have already applied until you are within 5 days of international travel. We recommend that you continue to call us at 1-877-487-2778 as appointments… Read more

    I am traveling on 3/20 and have not been able to get an appointment, my passport didn't expire until June 9th but I submitted the application back in December with an expedited process selection. I'm passed the 5 business days mark. What can I do?

    Luke - Please call us at 1-877-487-2778. If you have already applied, the call center will contact the agency working on your application when you are within 6-14 days of your travel and ask them to process your application in time for travel. If… Read more

    I am traveling on 3/20. I called the appointment number on 3/8 and was told that I needed to be within 5 business days of my trip for them to be able to help me. I called back today and was told there are no appointments. Is there anything I can do?

    Evelyn - Thanks for letting us know. We have a limited number of appointments as we are facing record high demand for passports in 2023. We recommend that you continue to call back this week as other customers may cancel appointments at our agencies… Read more

    Hi, my name is Chandni, my travel date is 3/29/2023 and I've been trying to call the agency to make an appointment everytime the operator says "can't take your call due to high call volumes" and then proceeds to hang up.. many times what do I do?

    On 3/6/23, I went down to the Chicago Passport Agency. I was told I had to call. I finally got through at 6:00 PM. I was told I could not get an interview by 3/17/23 in Chicago, but could schedule an interview in Buffalo, NY or Washington DC. I… Read more

    Hi my travel date is the 3/23/2023 at 7:30am, I have an appointment on 3/22/2023 at 8am to get passports for my two daughters under the age of 6, both my wife and I will be present, will they print passports the same day?

    Hello Nick - We make that determination the day of your appointment after reviewing the application and date of travel. Based on what you've shared, it makes sense that the passport would be issued the same day because we do everything we can to get… Read more

    I have already booked my appointment for Jan 6th,2023 and my flight leaves on Jan 8th. Do you guys know if I'd be able to get my passport the same day?i know I can't get it the next day because it's a Saturday.

    Hi! Im in same situation right now. Have appointment on friday, traveling on sunday. How did the process go for you? Did you get the same-day passport?

    Hello. How can set appointment to renew my passport? Traveling in next 10 days .…

    Hello Mike, unfortunately we are experiencing unprecedented call volumes and requests for appointments, and are doing our best to provide services to all who need them. Your best bet is continue trying to book an appointment online, as cancellations… Read more

    View All 51 Questions

    Review Highlights - Chicago Passport Agency

    Cut to two days later, showed up at 3:00, and was out the door within 13 minutes, with my new passport in hand.

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    Consulate General of The People's Republic of China - Consulate

    Consulate General of The People's Republic of China

    3.4(94 reviews)
    1.3 miNear North Side

    I had recently applied for a Tourism (L) Visa at the Chinese Consulate in Chicago (FYI- they do not…read moreaccept appointments for applying for a visa). I'm visiting from out of state so it did mean I was taking a mini vacation ...twice, unless I decided to stay for 5 weekdays as it takes 4 business days to process and then you can pick up on the 4th day. I applied on a Friday and it was ready by the following Wednesday according to the pickup receipt. The day of pickup, I got there by 9:05 and I was like 3rd in line to wait for the office to open but once it's almost 9:30 you won't see the line in the lobby because the people will be making their way upstairs to go through security. You stay in the same order as when you line up downstairs after you sign in with security. Once upstairs, the line splits off depending on what you are doing. There's a separate line for pickup and a separate line for applying for the visa- so just because you see 10 people ahead of you, maybe 3 of them is for pickup. So, before you go to the embassy, you need to apply via the online form and you need to include a headshot of yourself on a white background, not off-white because the application will not let you move forward. I typed just my personal info in CAPS but did everything else in normal writing with some capitalizations. Though it says that filling in your "position" at your job and "job duties" as optional--You actually need to fill it because they will make you fill it on the spot if you don't. The "where you stay form" is not optional, though it says that...I had to fill it at the embassy so just print and have it ready to give to the officer. I had all my photocopies in color but I'm not sure if that matters but to be safe, I wanted the copies to look exactly as they are. I put that I wanted multiple entries for 9 years and something, and I got multi for 10 years and I am a US citizen who had a 6 months Chinese visa 15 years ago when I was studying abroad in HK. If you have all your documents, it should be very fast at the window. The day I applied I got to the building around 10:30AM, silly me brought a coffee up thinking I can drink it while I wait inside...SIKE. You can't bring any drinks or food inside the office. So, I was outside chugging my coffee! This meant, like 7-8 people passed me while I was drinking my coffee in a span of like 7 mins and I finally went through security at around 10:35AM? I was #19 but they were on #5. I was called around 11:30AM and it took less than 10mins for the officer to review my docs and approve it. They give you a pink receipt to bring back to pickup your visa! You can pay with credit card on day of pickup and it's $140--NO CASH ACCEPTED Here's what I brought with me: - my actual valid passport with at least 6 months - printed copy of my passport -my actual copy of old passport (this is required because I had a visa before) -printed copy of my OLD passport (this is required because I had a visa before) -printed copy of OLD CHINESE VISA (this is required because I had a visa before) - copy of your state ID - printed copy of your completed Visa application with the QR Code -copy of marriage certificate (because of name change) -Where you Stay Form They had 2 officers that were just for the visa application line.

    The address is 1 E. Erie. Everything was very fast and efficient. They no longer have computers…read moreto use and making copies is .25. It would have taken us a few minutes because they are so fast and efficient but we needed to take pictures which took longer that the actual processing our documents. It is a great deal for the pictures and they looked better than the ones at Walgreens.

    Photos
    Consulate General of The People's Republic of China - Building where consulate is located 1 East Erie Street. Suite 500 Chicago Illinois 60611

    Building where consulate is located 1 East Erie Street. Suite 500 Chicago Illinois 60611

    Consulate General of The People's Republic of China - Working hours of the Chinese Consulate

    Working hours of the Chinese Consulate

    Consulate General of The People's Republic of China - Grab a number or lose your turn!

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    Grab a number or lose your turn!

    China Visa Solutions - China Business M and Non-Business F visa are for business activity and cultural exchange purpose.

    China Visa Solutions

    4.7(20 reviews)
    1.1 miRiver North, Near North Side

    Shawn is terrific and world-class. I have worked with him on two separate occasions and he…read moredelivered above and beyond. Whether that be providing thoughtful guidance around the application process to taking the time to review my documents with a fine comb, his team supports you through each step of the way and is readily available. The really daunting task of applying for China Visa (and all the many documents) gets 100% simpler working with this team. Give Shawn & China Visa Solutions team a shout if you're looking for a positive, and smooth experience! cheers -

    At the moment, going through the process of trying to obtain a Chinese tourist visa. However,…read morealthough there seems to be good reviews regarding Shawn, my experience with him thus far as been very difficult. So far, when I correspond with him by email, he comes across as arrogant, abrupt and rude. He has had my visa application since late December 2025 and up until the week of February 22 through 28, 2026, I did not hear from him regarding next steps in obtaining the Chinese tourist visa. When I finally heard from Shawn, he still did not provide clear procedures to complete the Chinese tourist visa. I've come to learn that an individual can easily procure a Chinese tourist visa directly with the Chinese consulate. However, at this point, since my application has been submitted with Shawn, not sure if I can still take this route since the trip to China will be in April 2026.

    Photos
    China Visa Solutions - China Student X Visa is for people who go to China for a long term or short term study.

    China Student X Visa is for people who go to China for a long term or short term study.

    China Visa Solutions - China Work Z visa is for people who work in China

    China Work Z visa is for people who work in China

    China Visa Solutions - A Chinese Q visa is needed for family visiting.

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    A Chinese Q visa is needed for family visiting.

    SameDay Passport & Visa Expedite Services - Doorway. Pass ROM Cafe to find Sameday!

    SameDay Passport & Visa Expedite Services

    2.4(34 reviews)
    0.8 miThe Loop

    I wish I wouldn't have used these guys we did not get our passports before the trip. We took them…read moreour itinerary so they would know we needed them back by July 13. We have been waiting for 4 weeks and we still haven't received them. THERES NO WAY THEY CAN GET OUR PASSPORT BACK THE SAME DAY THATS NOT TRUE. I called the office and talked to AK on so many occasions and he was no help but he did tell me that 6 weeks was the fastest service they had when you expedite it you will get it in 1 to 2 days after it has been processed and approved by the government which takes 6 weeks. So we missed our trip. It says same day passports you will not get it in the same day next week are the week after. You can apply for a passport at the post office and save $139. Do not use same day pass port visa 203 North LaSalle on the corner of Lake and LaSalle in Chicago Il

    If I could give 0 stars I would this guy took my passport form and typed it into his computer with…read moremissing or incorrect information and then charges me $139.00 for 2 minutes of his time and told me I had to go back home to get my divorce decree and come all the way back the next day. I bright that paper he photo copied it. And I took all of that to the post office. WHERE I STARTED!!! My original form was correct DO NOT USE THIS SERVICE IT IS COMPLETELY UNNECESSARY AND I WAS CONNED OUT OF MY MONEY!!

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    SameDay Passport & Visa Expedite Services - Untitled

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    SameDay Passport & Visa Expedite Services - Untitled

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    SameDay Passport & Visa Expedite Services - Untitled

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    VFS Chicago

    VFS Chicago

    2.1(7 reviews)
    1.3 miNear North Side, River East

    These office is incredible!…read more I went to this office because of the "priority" service (3-days). During the appointment, Michael, knowing I had a speaking engagement in a week, upsold me on "super priority " service. I was supposed to know by the end of business the next day! Well.... I didn't get word till the following Monday! AFTER my speaking engagement. And, he took my passport and never returned it! So, $1399 for "super priority service", I didn't not get. $65 for a Federal Express envelope they never used. It's been over 2 months now. Plus, two days of lost pay, and travel expenses to and from Cleveland. Oh yeah! And, Michael does not return emails and, the phone number goes to voice mail that no one answers, to date I've gotten no reply. By the way. I never got the Visa. Sooooooo, yeah, good luck with these guys! I have just reapplied for replacement passport and reported my original stolen, by them... I'll let the State Department deal with it. I hope this review saves you a ton of time, money, and challenges. I hope the New York office takes better care of you than Chicago did me. Have an amazing day!

    Their website is impossibly bad. Buttons don't work, appointments claim to have been made when…read morethat's not the case, payments are taken with nothing provided in exchange, it continually tells you to come back in either two or five hours, and on and on. I am shocked that any country uses their services. They obviously fell for a sales pitch and never actually tried using this completely incompetent "service".

    Chicago Passport Agency - passportvisaservices - Updated June 2026

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