I did tax returns with them this year I'm very happy with their service. They have Very good…read morecostumer service highly recommended.

Exceptional, professional and personalized service at a reasonable price and with a smile. Really…read moregood quality people (a father and son team!) that do really great quality work by providing the time to educate and inform while getting the job done to a high standard. I am really happy to have found them in Glendale. They have shown great flexibility throughout Covid and are more than equipped and able to provide their service remotely so even if you are not in Glendale I'd still highly recommend them.

Disclaimer: I was recommended to utilize David Zhang's expertise by a family friend of David. This…read morereview is not on the employee (who was pleasant) but it is on David. I first went to consult David back in March 2022 and he was great. He answered all my tax questions and I was in and out of the office in no time. I thought to myself, great, I just found an amazing accountant in my neighborhood. During that time, I explained to David about my situation and he responded to come back to me when tax season is over and all he has to do is to file a 1040x (to amend my tax return - 1040). (Side note: The issue that I had was that I initially e-filed my taxes. The federal rejected it but the state accepted it. Which is why I went to seek professional services in resolving the problem). So on December 12, 2022 at 1:30pm I went to see David and his office was busy. I told David I did not have an appointment and I asked, "should I make an appointment"? He decided to hear me out at first but then he passed my case to one of his employees. The employee explained to me that since I did not file my taxes 2020 taxes with them, there is nothing that they can do and I would have to come back during tax season. I tried to explain to them what David told me back in April (to come back after tax season) and David told his employee in Chinese "just ignore him, he is too annoying". Yup, just because someone doesn't speak the language, doesn't mean the person does not understand. The funny thing is that, just over the weekend, the same family friend asked me how was my experience with David because she wanted to file her taxes with him for the upcoming year. I raved about how great he was the first time around but after this experience, it got me to think: if a family friend doesn't even use your service in the first place, it is extremely telling of your professional demeanor or the lack thereof. This review will probably not affect the business but if you are looking for a tax accountant in Elmhurst, stay far away from this place.

He is extremely unethical and a liar! You CANNOT trust him. I asked him several times to password…read moreprotect my tax returns but they are emailed without any security. He FORGOT to file my 2019 NY and NJ state taxes and I didn't find out from the state tax agency until 4 years later that I owe $7000 in penalties and interest! He requested a penalty abatement on my behalf by lying to NY state that the accountant went into labor while doing my taxes. I requested that he pay for his responsibility of $3700. He would only agree to pay for $1000. He claims it's my responsibility to audit him and tell him that they were not filed. I am suing him in small claims.

Bob Russo is one of the most knowable tax professionals I have ever met, and he has assembled an…read moreabsolute great group of other professionals to assist in providing his clients excellent tax advice as well as other accounting services. I started working with Robert P. Russo, CPA, PC in regard to my 2018 income tax filing. I had been using another firm who had created a huge problem for me both personally and for my business. Most of my contact was with Bob, Claire & Susy and they were able to make the necessary corrections to get me and my company back on track. Throughout 2019 I have maintained contact with this firm and convinced that not only my past issues totally resolved but that we also have taken the appropriate action to avoid any potential future problems. I sleep a lot better knowing that both my personal and business tax & accounting information are being handled professionally by true knowable and professional people. I would highly recommend using this firm.

Have to admit this experience was a bit uncomfortable for me. It may be. a great tax office but I…read moredid my due diligence before coming in & was basically "turned down" or given misinformation before my arrival. First, the front desk & whoever answers the phone we're so friendly but when I met Robert he turned me down before even looking at my tax return. Stating "I don't want to take your money". I assume he has a fair thought process for this but it didn't come across that way. He said my tax return wasn't too complex. I appreciate his honesty but I'd remind him that I made a trip to his office & you should always treat everyone with some level of respect. Not quite sure what he was using as an indicator to not take me on as a client but I've never heard of a CPA firm making someone feel like I was wasting "their" time. Mind you, he still has no clue what my 2017 take home was. WTH is that. Can't help but think he prejudged me. Matter of a fact he recorded I use Turbo Tax. Wow. My advice to Robert is to commit the time you promise, 1hr, look at a person's return to understand their taxes, & let them come to a final conclusion if they would like to pay to your fee. Otherwise you have people like myself confused as to how you made your assessment that I wasn't worth taking on. News flash my demographic is the new future "hypos" of the world...do your research on the word & demographic. I am disappointed.

They refused to take our business because we weren't I guess big enough and pandered us of to some…read morevirtual accounting in the South some where who was very unprofessional.

Smoothest tax process ever! Al-Nesha has been doing my taxes for the last 2 years and although it's…read moredone virtually it's always a personal experience. I know ASE Group his kid friendly and will have something for your kids to do while your discussing adult business. I would highly recommend for your small business and taxation needs!

We've been their clients for yrs and have never had a complain or an issue with the IRSread more

After over 20 years of personal and home office tax accounting, and them reaching out to make an…read moreappointment for this year 5-6 weeks ago, they cancelled with a few hours' notice, after I had uploaded all documents to their secure portal. My last straw with a declining business. This stems back to a dispute from last tax year--they did not review my return carefully, resulting in a careless error in reporting out of state income I documented and a five-month delay in getting my state refund. They were casual and non-communicative about a letter from the state with a deadline for response, to which I had to rush a reply to get a postmark to be in legal compliance. They were indifferent that a significant refund was at stake. In a previous year, a server went down and they lost all returns. Careless. Another year we had to submit additional documentation to the state as they said that their software had a glitch which affected many clients' returns. Bureaucratic and unreliable. Tony used to provide a personal touch. But it's a large bureaucratic operation, he doesn't even give a simply reply like "I'm working on this matter" when he is CC'd on an urgent matter. The receptionist tell you "it was on Tony's calendar for last week," not "Tony has taken care of this." It used to be in person annual appointments, then went to Zoom, and then became by telephone. The amount of time was reduced very year, even as fees outpaced inflation. It's overpriced, and the service and reliability are not at all what they used to be. Tony used to be a nice guy and very professional, but he's only a shadow of what he used to be.

Very unprofessional accountant. My company's payroll is delayed or forgotten about at least once a…read moremonth, when I ask why I get an indifferent response. The service isn't cheap so I'd expect at least a high level of professionalism.

Excellent business and caring professional staff! I used their services several times and cannot be…read morehappier! Thank you!

I have been using this agency for 2 years now for tax planning, filing and routine consultations…read more NO question is too small to answer! NO stone is left unturned! Personal attention, trustworthiness, customer education and true advocacy like that is very hard to come by nowadays! Look no further.

Process went smoothly he was very understanding and took his time with my family and I. However, I…read morefiled taxes in May have not received anything back yet and it's December. When I called to let them know they were quick to give me a number that wasn't even working. If you are going to give people information make sure it's up to date don't just brush us off.

My mother and I have been going to them for years, however that has changed after our recent visit…read more My mother needed our tax preparer to help make her understand something he was doing on her tax returns, (something about losing money) and I was sitting there trying to explain the situation to her and he sat up seemingly frustrated and says" Don't waste my time" Your time? It was barely 15 mins that we were paying 100 dollars for?? No I'm sorry, 90 since you found yourself to be in a giving mood. My mother is a foreigner, and it's understandable that if she is going to go to your store and pay $90, you better have the time to explain to her what you were doing with HER HARD EARNED MONEY. To add, they have an atm in the front and did not bother to put a sign up that said it had no money in it. When I tried to take money out and it did not dispense and went up to a woman at the front, " That has nothing to do with us, call their number." How about being decent and putting a sign on your atm stating it was not working. If you are looking for a tax professional where you want to leave with empty pockets, go here. Just do your taxes online and save yourself the trouble.