The doctors, MDs are good, but I have a problem with one of the PAs. Prefer not to mention the name. Anyway, one time, a while back, I had an appointment in their Aventura office. After a while I checked the "sign in" sheet and noticed patients who came in after me were called in to see the doctor before me. I asked about this and they told me that they couldn't find my file AND acted as if they just forgot about me. WOW THAT INFURIATED ME. So I told them .... GO FIND IT,,,,THE FILE WASN'T GOING TO COME TO YOU.
Also, recently I needed a refill for my prescription. So I called and chose option 6, for refills. I did this twice. What happens is that the phone just rings endlessly, nobody answers, no voice mail to leave a message. So I called back chose another option, spoke with a person and left a message to have someone call me back. I received a call back and was told by someone who identified herself as "just a messenger." She said that the PA, and the doctor said I needed to come into the office for an appointment to get more medicine. She mentioned the PA by name, but not the doctor and she refused to listen to anything I had to say. Then she abruptly transfers me to a prerecorded outgoing message. I found that to be extremely offensive. I have to wonder if she even spoke with the doctor. Also, the doctor, not the PA, told me at my appointment PRIOR to the last one, that I didn't need to come back for a year. The last appointment, after that one, was 7 months ago, So why did I have to come back if it was less than a year??? The test results were about the same. I have to wonder if this was the decision of the PA and NOT the doctor. I have been a patient there many years, but am now considering changing doctors. read more