I am filing this complaint because this medical practice has an undisclosed policy requiring…read morepatients with what it considers a "high deductible" insurance plan to pay the full cost of a visit upfront rather than their insurance copay. The problem is that this policy is not clearly disclosed before the appointment, and the practice cannot explain what qualifies as a "high deductible." On May 6, I attended an appointment with Dr. Jackeline Castillo. Before the appointment, I completed all required paperwork and provided my insurance information. At no point during scheduling, registration, or in any forms was I informed that I would be required to pay the full cost of the visit because of my deductible. No one explained what deductible amount triggers this policy or what my financial responsibility would be before I arrived. When I arrived, I was told I had to pay $203.30. I was already there, I was sick, and I needed to see a specialist, so I paid $203.30 and proceeded with the visit. The medical care was excellent. My complaint is not about Dr. Castillo or the quality of care. It is about the office's billing practices. After receiving my UnitedHealthcare Explanation of Benefits (EOB), I learned that my actual responsibility for the visit was only $14.92. I was charged $188.38 more than my insurance determined I owed. On June 19, 2026, I contacted the office and asked where this policy is disclosed and what deductible amount is considered "high." The representative could not direct me to any website, form, or written policy and simply stated that it was the office's internal policy. I am requesting reimbursement of the $188.38 overcharge and that this practice be required to clearly disclose these billing policies to patients before appointments are scheduled.

I am very dissatisfied with the care I received from Jacqueline Castillo, PA…read more During my last appointment, she prescribed medication for a UTI, but my symptoms did not improve. When I contacted the office for follow-up, she did not speak with me directly and instead told me to go to an urgent care clinic. This is very disappointing and, in my opinion, reflects a lack of concern for patient care. What I find especially concerning is that this practice specializes in urogynecology, yet when the prescribed treatment failed, there was no effort to evaluate my condition further or discuss alternative options. My other healthcare providers routinely follow up after prescribing medication to ensure that the treatment is working and to address any ongoing issues. Additionally, the office changed my specialist without notifying me in advance, which was both confusing and frustrating. As a patient, I expect communication, follow-up, and continuity of care. Unfortunately, my experience here did not meet those expectations.

Dr. Perez is the most caring. Knowledgeable, sincere dr I have seen …read more He spent a large amount of time to help resolve my issue. He is easy going and nev er rushed me. Myra was very helpful

Dr. Perez is one of the best doctors I have ever been to…read more He took the time to listen (which is very rare with doctors now) and understand my symptoms. I have been struggling to find a doctor that would help me with my severe & debilitating period & ovulation pain. After hearing what my symptoms were we decided that he would perform laparoscopic surgery on me. Finally after 2.5 years of pain and not knowing what was going on in my body he gave me a diagnosis of endometriosis. I am still going through treatment with him but I can confidently say that I trust him and his recommendations with absolutely no doubts. Thank you so much Dr. Perez I am legitimately crying tears of relief while writing this. P.S. the wait time can be long, but that's because he makes sure his patients are treated properly. Bring a good book & you'll be good especially if youre being treated by Dr. Perez. Thank you!!!!

5 start!! This doctor is incredibly caring and competent, listens and explains everything he's…read moredoing and why he's doing it. Gentle,kind, and competent !!!! Has changed my life with his incredibly satisfying men's health treatments. I can't say enough positive things, I refer all of my friends to him !!! And they too thank me AND HIM. Great Doctor and his office staff is almost as good as he is with kindness and courtesy !! A real professional group all together!!! A real MENCH

Office staff is very professional. Everything is handled in a timely manner. Dr. G spend times with…read morethe patient explaining in terms I understand and he is very professional. I would recommend him to anyone!

Mi nombre es Carlos R . Viaje desde Chicago y el tratamiento para la disfunción erectil es…read moreinmediato. Recomiendo este lugar 100%

Gran atencion en este centro el tratamiento muy efectivo mas nunco uso pastillas y los resultados…read morese ven de immediato gracias miami lakes medical center

Office was dingy and disorderly -He was rude, fastidious and pompous -Refused to write me script…read morefor pain for 6mm stone since he said "he doesn't write prescriptions for pain"?? And Made me wait like two weeks for surgery even though I only have 1 kidney and it's jammed by big stone ..I asked him isn't time of the essence because of the solitary kidney ? He said "you'll be fine". Day of surgery after waiting and waiting someone from Aventura Hospital cancelled surgery after already being on the surgical table and had been drugged twice. I got up off the surgical table in the OR and drove myself to memorial hospital in renal failure. I will never understand how he can practice medicine like that. I acquired an acute kidney injury which has left me with compromised renal function and I had to have specialized surgery to remove damaged part of ureter because of damage the stone made on the ureter. I was forced to have my ureter resected and reconstructed because of the trauma from the stone and the length of time it was allowed to stay stuck . I would not recomendad Aventura hospital since the OR cancelled surgery abruptly because the ceiling was collapsing while I was on the surgical table. Just So you understand, the hospital called me the day before the surgery to cancel it because they lost the lazer to be used for surgery. Only to be called back 30 min later saying they had found the lazer and the surgery was back on. I know it sounds crazy but this happened to me a year ago and I never wrote a bad review nor sued the Dr. nor the Hospital but now I receive a bill in collections from Dr Levin for like $88. So you get the scathing review above. Dr. Levin, Sir, You suck! And so does Aventura hospital.

Office assured us that they would be able to handle my particular issue. When we arrived dr levin…read morehad basically zero knowledge on treatment or protocols for my issue. They charged me $425 for basically nothing. He was flat out wrong on several assumptions he made. I paid $425 for him just to refer me to another fertility clinic. Also tried to do a rectal exam on me, highly unusual for my particular case. The main side effect of a medication I take causes my issue and he was looking for other reasons for it. Would not recommend at all. Waste of time and money.

This surgery center is wonderful. The staff is the best. They make you feel safe and comfortable…read more The nurses are the best. From start to finish. You can tell they really care about your wellbeing.

From the owner: The Surgical Center at Doral, is one of the top leading ambulatory surgical facilities composed by…read morea group of renowned, highly qualified board-certified physicians and a group of remarkable trained group of healthcare providers who manage to provide exceptional medical care while leveraging the latest technological advancements. We want to make your upcoming visit as comfortable and as pleasant as possible. Our center provides the highest quality of care and international concierge services in a warm, personalized setting for patients whose surgical treatment does not require hospitalization.

Dr. Gheiler is a gem of a human being, an awesome doctor, and an extremely skilled surgeon! I feel…read morehis hands are blessed by the Lord! After suffering from incontinence and many trips to the bathroom while trying to sleep due to BPH or an enlarged prostate for more than 5 years, I just had green laser surgery done by Dr. Gheiler and have gotten my quality of life back! I feel so blessed to have found him. Don't waste your time with other urologists who are going to have you self-cathetering to finish emptying out the bladder after you urinate and never solve the problem! Dr. Gheiler is the best!

I've been a patient of Dr. Gheiler for some time now. I usually get to the office very early due to…read moremy work schedule and my wait time is just a few minutes. He is a very great person to deal with and will hear you out. Staff is very pleasant and helpful. Would highly recommend this physician to anyone who needs a Urologist.

Dr Perito is truly a class act. He is a very highly sought after Doctor. So his office is very busy…read more. He is hands down the best urologist in Miami. Rest assured you are in good hands. Three years ago I went to another doctor and had a procedure. I had many complications, depression, anxiety, and a feeling of hopelessness. I found Dr. Perito online an he had good reviews. Other doctors didn't want to help me and wanted to charge me thousands of dollars. Dr. Perito was concerned for me and wanted to help me. A truly good man. So hard to find nowadays. He even goes to third world countries to help less fortunate people for free. What more can I say about this doctor. Thank god I found Dr. Perito. Thank you Dr. Perito for everything you have done for me. Also don't let me forget about his assistant Brett he's also great they make a good team.

You know you're dealing with the best when the worst criticism anyone can offer is that they're…read morebusy. I traveled a long distance specifically to be treated by the absolute best--and Dr. Perito and Brett Levitt exceeded every expectation. This is, without question, the most elite doctor/PA combination in the field. As a pharmacist, I can confidently and happily confirm this. From the very first interaction, their professionalism, confidence, and precision were immediately evident. Dr. Perito's expertise and experience are unmatched, and Brett Levitt is exceptional--highly knowledgeable, meticulous, and genuinely invested in patient outcomes. Together, they function as a perfectly synchronized team. If you care about safety, aesthetics, natural results, and long-term outcomes, this is the place to go. There is no rushing, no guessing, and no shortcuts--only thoughtful planning, transparency, and true mastery of technique. The entire experience was smooth, reassuring, and absolutely worth every mile traveled. I would do it again without hesitation and recommend them to anyone who wants the best possible result, not just a result. Simply put: world-class care and world-class results.