My experience with Natale Builders was disappointing from the start. They refused to provide any…read morefirm pricing until I put down a $10,000 "refundable" deposit, which in hindsight should have been a major red flag. Once the deposit was paid, I asked multiple times for a quote. It took nearly two weeks to receive, and what I got was a generic two-page summary with minimal detail and vague estimates. After deciding not to move forward, I asked for my deposit back on Thursday, October 30th. Instead of promptly returning it, they first tried to sell me another property and said the deposit "wasn't ready." Communication was evasive and inconsistent from that point on. A full week later, they finally issued a refund on November 6th, but only after deducting $1,750 in "fees." According to their letter, this included charges like $95 for a meeting, $95 for correspondence (Texts), and hundreds more for "estimating" and "drafting," even though I was only ever provided one of their standard layouts with small changes. There was no true itemized evidence of custom drafting or real estimating work to justify those costs. What was presented as a refundable deposit turned into a slow, frustrating process with arbitrary deductions and poor communication. It took over a week after my refund request just to get a partial check back. If transparency, professionalism, and trust matter to you, I strongly recommend avoiding this builder.

From our first interaction with Lisa in the sales office to getting our keys, they made the entire…read moreprocess of building our first home super painless. Starting with Lisa it felt more like talking with a family member than a sales pitch. Devyn at the design center helped us design everything with meticulous detail, and was always available to help us pick the right accents. Frank, our project manager, gave us a date the home would be ready our first meeting and he hit it spot on. Helped us make bigger decisions in terms of the home and was very knowledgeable. Would highly recommend Natale!

We had a big first floor remodel in mind. I reached out to 5 different local contractors to give me…read moreestimates...2 big ones never even showed. Steven from Stately came in, was so personable and nice, listened to what we wanted to do, was very complimentary to our ideas and left us feeling at ease on our project. When his bid came in, we had no reservation to say yes to him! And Stately totally delivered. They were there on time, told us every thing being done in the process, each of the guys were fun and personable, and they ended each day by totally cleaning everywhere they worked. They made a very expensive project fun and easy. Steven even took over the painting after we had an issue with our painters. We added things on and he did them for us. We even said after their last day here, we missed them. A wonderful experience and we can't recommend them enough.

From the owner: Stately Builders turns ordinary spaces into extraordinary ones. We offer a variety of services,…read moreincluding kitchen and bathroom remodels, home additions, and pole barn construction. We take pride in our workmanship and use high-quality materials to ensure that everything is built to last. Call today.

I'm a little crazy when it comes to making big life decisions, so I e-mailed 40 real estate agents…read moreand wouldn't start the process until I found one whose answers to my "interview questions" met my expectations (and beyond). When Joshua James replied it was very thorough and I was impressed, plus I already heard about him through some friends and other referrals. Once we started looking at homes, he was extremely efficient every step- whether it was me asking really basic questions that were simply obnoxious, or whether it was me asking questions that required a long explanation- he always answered efficiently, professionally, and made everything understandable to a beginner. By the end, I felt like I owed him because I learned so much. He knew a lot about homes/areas we visited and had expertise in multiple areas. I knew I was interested in real estate and eventually wanted to go into it myself, and Josh's knowledge and passion gave me more interest myself. Each time we'd visit a house (which I also went to SO many houses and made a couple bids that I won and ended up not taking.... probably a real estate agent's nightmare but he never complained), he worked well with everyone he interacted with: professional, funny, relatable, and knowledgeable. On top of this, the Josh James Team all seem to have these skills across the board. Whoever he put me in contact with was pleasant to talk with, made it surprisingly easy for me each step, and I felt completely taken care of. I never worried, never thought I could be making the wrong decision, and when it was finished I gained connections that I'll maintain as long as I'm a landlord or work in real estate. Coming from a negative and skeptical person, The Josh James Team was WONDERFUL to work with. Do yourself a favor and call him!

It was an absolute pleasure to work with The Josh James Team! Our property purchase was…read morecomplicated, as it was broken into 2 transactions....the home & immediate 8 acres, and also 12 acres of woods. Josh was able to negotiate both deals beautifully. In one of the most stressful, complicated times of our family's lives, The Josh James Team was with us the entire way, taking care of all details, big & small. Should we ever buy another home, we will definitely be using The Josh James Team again!

simply the best. what an easy transition from start to finish and very attentive to detailread more

From the owner: We have been working in the real estate business for the last 6 years. 5 years experience as…read moreproperty managers and 2 years as a real estate agents with WNY Metro Roberts Realty and working with everybody from international investors, commercial developers and first-time homebuyers purchasing their dream home with the white picket fence. Allow me to continue my passion to help you realize your real estate dreams.

I give up.... it has been over 3 weeks when Dan came out to give me an estimate on my roof. I have…read morebeen calling at least 4 times a week and there is absolutely no response. I cannot get my estimate. The lady in the office is very nice and always makes excuses for the delay but that is just bad business. I guess I am glad I did not have them do the roof because if I would have an issue I can only imagine the lack of customer service then. I will take my business somewhere else.

I called and scheduled my appointment with the office. Dan came out and looked at my roof…read morethoroughly. He was very nice and explained everything to me before sighing the contract. He had his crew here to do the work with in 2 weeks (due to snow) and had it done in 3 days. the workers were very respectful and cleaned up after each work day till they were finished. I would recommend them 100%