Their customer service is beyond frustrating. It won't let you talk to anyone. Do not recommend…read morecalling.

Where the hell is my package !!!???? My tracking # is 9505515260926254932858 it is a title to a car…read morea d I need it asap and supposed to b here Monday wtf guys..I need that title and paid alot to insure and make sure delivered safe please help

Came here originally to get gas and decided to stop by the store. Little that we knew this was…read moregoing to be one of the best gas station convenience stores! Good food, friendly people, beautiful surroundings. Would love to come back again.

The worst place of service is at this post office. In…read moreperson, they are so pleasant, but behind the counter, they are just the opposite. Can never get someone to answer the phone, or if they do, they leave you unattended forever. Packages are lost for months, and some letters never make it! Complaints are never addressed; they just give an email response saying "handled" or "corrected", but it isn't.

I was very disappointed to learn that the Bellevue, Idaho and Hailey, Idaho post offices were…read moreclosed at 12:00 on 12/31. After noting that Bellevue was closed, I drove to Hailey to get my mail stamped, only to find it was also closed. I do not recall 12/31/24 as a Federal Holiday. As a business owner, I needed some things postmarked 12/31/24 and figured since 12/31 is NOT a Federal Holiday they would be open to serve the public. So does the mail I put in the box get postmarked the 31st or is it just too bad? I would like an answer regarding this.

I needed to talk to a person by phone about a complex mail delivery problem. There is no way to…read moreactually speak to a person on the phone, because every opinion the computer gives you takes you to a message that says "the mailbox of the person you are calling has a mailbox that is full and cannot accept any messages." How in the world is person supposed to speak to a clerk if they won't answer the phone, and have message machine that is full and can't accept messages? I don't have the option to go to the PO physically, as I am living outside the Pocatello area. typical US government operating procedure. GRRRRRR

The mailman left my front fence unlatched. My tiny dog about got killed on a busy road! Mailman…read moreneeds to be respectful and latch gate always. My tiny dog is a lovable sweetie, pay attention when leaving the yard.

They closed early! i showed up 10 minutes before close I was filling out the box in my car. it was…read moreabout 4:56 when I walked though the door and everything had been shut. then next day, the man argued with me that I was a liar and no such thing happened. yeah okay after I took a photo and read my drive times on life 360 I have proof I was there before they should have closed.

I needed to mail a return today at the Yellowstone Ave Pocatello ID location. It was complicated…read moreand I was totally confused by the sellers instructions. A very kind young woman named Abby was able to sort out the issues and take care of the problems for me. Her customer service skills are OUTSTANDING, thank you Abby!!

New management made the mailbox service a waste of money for people presently residing outside of…read morethe area--a primary customer base for private mailboxes. They will not open mail, scan, and send it to us, ltho the original contract gives them permission. Policy change notice was stuffed in the boxes, not emailed until 1 week from the deadline when they requested very personal info to be sent by regular email, ignoring all security protocols. When I was unable to provide the info in the time permitted they closed my box and refusef to return the half year of service I paid for.

This is one of the finest Post Offices you will ever visit. It is also one of the smallest Post…read moreOffices you will ever visit. Michelle W. is Postmaster. She is great--absolutely superb! She knows Post business like no other Postmaster. She learned the trade from Gloria C. who retired in September 2006. The whole community of Clayton rallied 'round Michelle and wrote letters and circulated petitions, etc. in order to get Michelle appointed as Postmaster. For once, the right thing actually happened and Michelle got the position. This is a truly lovely little Post Office and, if you're driving along the Salmon River, please stop in and say HI! Stamp collectors often frequent the Clayton Post Office because it has such a great selection of hard to find issues. The Post Office was founded October 19, 1880, back in the days when Clayton had a little smelter sitting alongside the Salmon River.

It's just the worst. The new postmaster seems to have lowered the bar. Prior to her arrival, the PO…read morewas a C- at best. I thought it couldn't be more poorly run, but I was surprised!! You pay a lot for your PO box. Don't assume this means you will get your mail or packages in a timely manner, if at all.

The woman that works there (short with dark hair, outdated heavy makeup and large fake eyelashes)…read morethoroughly enjoys being unhelpful, rude, passive aggressive and downright mean. She has zero critical thinking skills and I surmise she has some kind of hold over this place as there have been so many complaints over the years about her, it's hard to imagine the reasons for not firing her. I have been going to this place 10+ years. Today out of nowhere she refused to hand me my mail, after she had yelled at me a few times about having my (10lb) dog inside the post office. I explained I had been coming there years and years, and there are ZERO signs posted outside on any of the doors, NOR inside the post office about no dogs being allowed, so I was simply not aware of this at all. Not only that, I bring my dog in there at least 3x per week and have chatted up different employees while holding him, and no one has ever said ANYTHING about this rule. Ever. I then picked up my tiny dog and stood patiently in line, explaining to her that I would be sure not bring him back; but, since there was no indication of this rule before today, I would just hold him in my arms until she could retrieve my package. She refused to serve me -- and she went out of her way to take great pleasure in it. Totally nasty personality. This is where the lack of professionalism and zero customer service comes in. All she had to do was point it out politely that I might not be aware of the rule and ask me to not bring him again and hand me my mail. I would have apologized and been more than happy to oblige. Instead, she chose to berate me in front of the entire Post Office, which was completely unnecessary. Considering especially that she is dead wrong on having signs anywhere about it. There aren't. Period. I will be filing a formal complaint against this wretched city employee, who is often cruel and demeaning to locals and spends most of her days yelling at people. That said, I have heard many times before that the manager there is not going to care or do anything about it, which is sad, especially since we have to pay for this service. The city of Ketchum does not deliver mail to our residences so we are all forced to deal with this horrible person every time we have to pick up mail. She is the worst type of small-minded gatekeeper, who prides herself on being nasty whenever possible. AVOID THIS PLACE if you can. Just shameful. She ruins what is so great about our community of Ketchum. On the way out, I checked again on all of the exterior and interior doors and walls -- there are absolutely no signs about animals, nor have I ever seen any. So she could have given me the benefit of the doubt (that I simply didn't know) instead of being so wretched. Today is Nov 3 2023.

My mail has been going to I live on autumn Ln It's been…read morehappening with many of I've had packages stuck in the mailbox with the key that won't work for a long time. I don't even know what happened to that got it. Thanks. I will remain anonymous.

We ordered live chicks, USPS did an amazing job getting them here!!…read more Our chicks went from Missouri(Cackle) to IF in 2days!! They even put them on a plane from Boise to IF-even though they had time to put them on the truck(they went at 1am). The post office called me to let me know they were there & where I could pick them up even before they technically opened!! Only issue, my son went to pick them up on his way back from work, had left his ID in his lunchbox. He had a picture of his ID on his phone, proof that he was called, & obviously knew the name/address on the box(it was addressed to my 11yo in 4H), to & from. Nope. So he had to come home & go back, leaving the chicks for an additional 30min(not a big deal, but could have been)....&then the guy didn't even look at it, just enough that he had it. Kinda super silly!! They also weren't overly friendly, just kinda doing their job, but not unfriendly or rude either...European style customer service. Overall we were impressed by the service, but there was still room for improvement.