John and Joy are small business owners, and I have found them nothing but amiable, if sometimes…read morebusy. They provide a valuable service to the community, surrounded by rural areas. The place sometimes has three trucks outside, (FED EX, UPS and DHL) and it gets very busy before and after holidays.They work hard, are very professional and super nice We live in a remote part of southern Vermont, rely on amazon for essentials, and they have the only drop off point for miles around. They provide shipping or packing services and when I use them, i had nothing ever broken or delayed. I have used their services for years, and I would rue the day if they ever decide to close. I recommend them without qualification. This is exactly the type of business you want in your own town.

I ship professionally, hundreds of packages a year. I've never had a problem with this business…read more They're not the most engaging but that's not what I come here for. It's not a coffee shop.

They handled my shipping order with care and confidence. I was shipping a painting to California,…read moreand felt very confident that it would get there safely.

Read your receipt carefully. I asked for a crucial delivery to be sent overnight. I was assured…read moreby the clerk that it would arrive by the end of the next day - guarenteed delivery. I repeated this to my wife when I left the store and entered my car. When it didn't arrive as promised, I checked my receipt and it had been sent 2nd day air. I called the store and they said the clerk denied saying this me, said I wanted a less expensive shipping method and they supported her. I didn't want a refund. I would have paid any price to get it there on time. I expected honesty. Save yourself potential disappointment if a shipment is critical and check your receipt. I felt like a fool and the recipient endured unnecessary hardship. Williamstown, MA - Note that others had this same problem in other reviews.

Excellent service! Jon was very helpful and cheerfully assisted me with a unique problem. He quite…read moreliterally went out of his way to retrieve a pair of eyeglasses I had left at a nearby restaurant, brought them back to his store, packed them up and shipped them back to me several states away. Thanks Jon! Much appreciated.

Needed to return an article to Amazon. I'm always assisted…read morethrough the procedure by the person(s) behind the counter. No fuss from anyone! They make it easy.

Always friendly fast service, best UPS store in the valley. Don't mind going here at all.read more

Gold standard service! staffers are unfailingly helpful. I'd rather ship things from this store…read morethan anyplace else.

Notary service very quick and easy. I recommend it…read more A bit confusing on where the line starts but people are pleasant so just ask.

excellent packers and shippers.i would highly reccomend their services,' Contact them for first…read moreclass service

The staff is great, very helpful and knowledgeable. Sometimes the line is long but moves fast. I've…read moreonly had great experiences coming to this location. I had a huge speaker that I needed to box and ship and they took complete care of it. The boxed and padded it, taped it up and shipped it out giving me the tracking. I'd 100% recommend this location for your shipping needs.

Fantastic young gentlemen that work at the Broad St. Plaza UPS store! Shout out to Sebastian and…read moreJustin for your kindness and your help. I had a FedEx label, not a UPS one but they still helped me and printed out the label and taped up my box for me!!! It's nice to know there are people out there who care! Thanks so much guys!!!!! You guys ROCK!!!!!!

I was videotaping in my friend said I didn't need to and she was right when I went in there they…read moretook my Spectrum box and emptied it and then they took the barcode of my Spectrum router and modem and put it in one of their boxes and gave me a receipt. Everything was quick and easy and now they're reliable for it if something happens. I also took a picture of my receipt just in case but everything went very well. Very happy.

Jordan is the BEST!!!! So cheerful and helpful!…read moreShe helped me with a very heavy return. Whipped out a cart came to my car and helped me get it into the store. THANK YOU!

I have never had a bad interaction there is over 15 years. Not perfect customer service but quite…read moreadequate and they have always given me decent advice on technical issues

This place never ceases to fail me. Years ago, I went in looking for a text to speech GPS and went…read morein looking for some guidance and product explanation. Which Garmin or TomTom had that feature? Which offered other country/city maps as additional features--free or for a price? The gentleman who was 'helping' is still working there, but he was barely working, then. His customer service assistance? "Call TomTom and Garmin and ask them." So, I went to Target in Keene where all of my questions were asked and answered and Target made a $400 sale. Last autumn, I ran in to Staples, again. I don't know why I persisted in my idealism. I needed a teensy PC laptop for some work which performs only on Internet exploiter--imagine the horror--but I needed a small and portable machine. The same 'gentleman' offered to assist and--again--offered me no answers to any questions but for the fact that this machine did support ie. No offer for initial setup or information about quirks not even an offer of the dreaded 'insurance fee' wherein places like Staples and Best Buy charge you Estes up front to get repairs and assistance for which you will still ultimately be charged on the backend. They are the only 'game' in Brattleboro, but I should always opt to drive to Target in Keene. Unfortunately, I didn't. I popped in yesterday with two quick questions about my machine. The tech 'support' guy was amenable to my questions and said he'd be right back with s price quote. I was incensed! I told him I would not be paying for such a petty thing and I left. But I turned around and went back in to complain to a manager! His response? " Of course we charge. Would you expect the car dealer to give you free oil changes?" As if Staples offered anything akin to the worth and value of a vehicle. He nastily checked at least my keyboard functionality but was pretty condescending--and sloppy--throughout. I understand this is a chain and there are corporate policies in place. But I also understand Brattleboro is a smallish community and these morons make no adjustment for that. I also know that I've had cashiers at other Staples who couldn't--actually could NOT--make change without the computer/cash register doing the math for them. And I mean $20 minus $2... So, thanks Staples on Putney Road. Thanks for maintaining an employee and Sercixe standard way below the median! Here's to never giving you another red cent!

I come here often for Amazon returns and the kiosk is so efficient and helpful! The staff is always…read moreefficient and happy to help as well. There are loads of packagings offered for customers as well. Parking is easy and it is always a quick in and out situation here.

I took a box into this UPS Store to ship today. It was an authorized return from Amazon. He scanned…read morethe info from my phone and then proceeded to cut the box open. When I asked him why he was doing that, he mumbled something I couldn't understand then asked if that was all that was in the box (3 boxes of urinary incontinence pads) and I said yes. I was slightly embarrassed because of what they were. He handed the receipt to me and taped the box back up and put the shipping label on it. This is actually the 2nd time he's opened a box I was shipping with an authorized return to Amazon. I'm 73 yrs old and this is very frustrating, confusing, and today, a little upsetting. This store has been my go to place for shipping for years. It is convenient for me and until recently, great customer service. If this is standard procedure now for this store, I will have to find another way of shipping.