Received a message to callback the post office, and wait for next available agent on the line…read morebut the line rings for a solid 3 minutes and disconnects. I tried several times. Why leave a message when you clearly are not going to follow through? It is what I'm coming to expect from their employees since they left my passport on my porch in the rain yesterday to be ruined!

This is possibly the worst post office in any place I've ever lived - it's a dinosaur. They…read morecontract the carriers and the lack of attention to detail is astounding. Carriers will not take outgoing mail so you have to physically go into the post office to drop your mail in the outgoing slot - one of the actual USPS staff inside recommended that I do not use the blue mail boxes outside due to theft. Unbelievable. Wish we still didn't need USPS, but because we do and because they know it, customer service doesn't need to be number one for them.

Always super friendly and convient to get too. Always have supplies that you need tooread more

I've been here twice since I moved to Walnut Hills and I had different experiences both times…read more I occasionally get rid of books online using different websites to find people that want books, so I often make a trip to the post office with a bag full of packages to mail. My first trip was pleasant. There were two very friendly ladies working who chatted with me while she worked on putting postage on each package. I left feeling like I'd see them again and develop a friendly neighborhood relationship with them. Then this morning I went back to again mail packages as well as some letters for work. There was no one at the counter when I entered and the buzzer sent someone up front to help me. The gentleman took one look at my two bags and rolled his eyes. He asked me if they were all individual (what else would they be) and THEN removed the "station closed" sign that was on the counter. He begrudgingly went through my two separate orders and had me stamping my own letters to expedite the process (which I didn't mind). When some other customers came in behind and were waiting he remarked that they must be VERY patient. All I could think was god forbid I mail things at the post office. What was I thinking? I should have sent them with carrier doves. I left feeling like I was treated unreasonably and rudely.

Always there with outside box to take mail. I like that very…read moremuch. Don't know what else to say.

The main post office has been my point of mail service for awhile. Those who wait on the impatient…read moreand surly customers..are in fact totally awesome in their respect of the agency that they work for but also as mail delivery agents! I've always found them patient and reliable! BUT...the service of our national delivery agency has changed dramatically! Nothing feels the same.. neither home delivery nor postal service!

Helpful staff and beautiful building. Parking in the back that I think is free. No complaints for…read morethis location. Everyone is very helpful. Mail carriers are top notch as I live in this neighborhood.

I had to overnight some packages for work and the girl at the desk was able to help me do so…read morequickly and for less money than anticipated. She had quite a line and moved through it efficiently. This post office is worth visiting for the ambiance alone. It is beautiful and historic and feels like you are in a museum!

This post office hires the nicest people. I have had so many negative experiences with workers who…read morearen't helpful or rude but the people here have changed my view of the post office. It's crazy so say but I actually don't mind going now because I know when I go here it will be a good experience. The workers here don't miss! They are all nice all the time. They brought back my faith in people just being nice to each other.

This would be considered my local Post Office but I've probably only been here a handful of times…read moreover the years..a little bit more recently. Almost every single time I have to come here it's frustrating. There's never more than one person handling customers. The line, whether it's only a couple people long or outside the front door, moves at a snails pace. I've literally waited in line here for over a half hour at times. It's just not acceptable..it gives you the same feeling like you're at the DMV half the time..and that's the worst. I've also noticed recently that the cost of postage to send things through USPS is just skyrocketing. Seriously..I've gotten cheaper quotes from UPS..even FedEx at times. I don't understand why their pricing is getting so ridiculous. I know that the postal service has been struggling a lot the past couple of years..but this is not the right route to get things back on track. It's literally just driving your potential customers to seek alternative options for their shipping needs. So yeah..like I just said..come here if for whatever reason you don't have any other choices..but seriously..there are a lot of cheaper and friendlier options out there that you'll probably be better off going with.

Very helpful! It was my first time filing out a money order and they explained how it worked. Even…read morewhen I arrived at 4:59, they were still happy to help and accommodating!

HEAR YE, HEAR YE! It's been only a few years of my usage of…read morePO service at this location. 1-10 you may ask? A disheartening 7 due to customer service/support. Continued lost packages, accompanied with a shrug of the shoulders as a response to having any concerns what so ever leaves me bewildered. I thought convenience in location, with being a inner city lifer would be the end all/be all, thinking assurance in delivery were paramount. NOPE! This sad era has taken a toll on us all and customer services, response in effect is out the window. Lost trust isn't waining anytime soon. Pray you'll never encounter the wrath! GEEEESH

I have lived here for couple years now and have my own business that utilizes this office almost…read moreevery day. I have never had a bad experience. In fact the service here is always great, regardless of who is working. I'm so happy to have reliable resources for my business and can count on our local postal service.

They do NOT answer their phone when you try to call them with a problem. I often receive large…read morepackages in the large mail box in our kiosk. The locks OFTEN DO NOT open the mail box with the key provided. I've reported this before and nothing seems to have been done to fix the problem.

I would guess very few Yelp Reviews are done on a post office and even more would be a 5 star…read morerating. I had such an experience at a particular post office in Alexandria KY. The Fred Factor was a book written about a mailman who gave excellent customer service. I met a "Fred" in Alexandria, KY. There is one guy working hard to meet a plethora of needs for each and every customer. Many older individuals like myself need a lot of attention and this gentleman never seems to get frustrated and yet keeps the line moving. This gentleman also has a way with people as to not make them feel stupid. I have written several books on customer service and can readily identify trained professionals. These individuals are quite common at Disney Southwest, and even Chickfilla. I might just expect such service at these locations, however to receive such service early in the morning when I was covered in paint at a post office located in a strip mall was highly unexpected. The gentleman circled the barcode at the bottom of the receipt as I had to look like the last person who might later scan and fill out a customer service survey. I have to admit I was a little surprised that our U. S. Post Office even cares what I think about their service. The questions were also very good. On this day it is safe to say there were positive surprises for both sides. Besides filling out their survey, I also have my Yelp Elite Badge! I can only hope that the post office follows up with this young man running the show in Alexandria KY as he has unlimited potential. I truly hope ge gets acknowledged by leadership.