The staff is so miserable and rude at this location. It makes everyone uncomfortable. Today I…read morewitnessed an employee literally berating an older man. It was horrible.

Never Again! Customer Service is horrible! I walked into this establishment not one person in line…read moreplace was empty. African American woman sitting behind the counter she says I'll be with you in a moment your suppose to wait in line. She says I'm used to people reading the signs. I said what line it's nobody in here. I didn't even come to the counter in front of her I still kept my distance and proceeded to wait. Another lady behind the counter asked if I was getting a passport I said no 1 stamp. She says oh I'll be right with you and walks to the back. Now I've never been in this post office in my life but first impressions are everything. Nobody could stop what they were doing to give me a stamp. The fact that she got smart saying she's used to people reading the signs was unnecessary. I approached her said good morning and this was the response I received. Please educate your employees on customer service and how to talk to people because all that was totally Unnecessary for 1 stamp. She took so long to wait on me I ended up leaving. Really ridiculous!! I came in happy and left pissed.. let me go back to my neighborhood where I'm welcomed!!

Every time I have gone to this post office (it's the one closest to where I work) the staff working…read more(usually Jen!) are so knowledgeable and helpful with my question for shipping. They provide guidance and are always efficient and friendly. It's a pleasant experience and I appreciate that.

This post office is the absolute worst. I have had to make multiple calls about them not delivering…read moremail, the literal job of the post office. I have dropped off packages and had to wait in line, not for other customers to be helped but, for employees to finish their own personal conversations.

This is one of the best postal offices I have ever visited. The staff are all friendly and helpful,…read moreand the service is great. Wait times are minimal, even with more than usual customers. I am surprised at the negative reviews. That has not been my experienece at all, after multiple encounters!!

Generally, this is a great post office. However, today I visited around 3:20 for the purpose of…read morebuying a bag to mail two items, and the young woman behind the counter was very rude to me and was of little help. She needs to be taught some manners in dealing with customers.

Outstanding. This location maintains a level of service that puts every other post office I have…read morebeen in to shame. For years I have been coming out here rather than dealing with the incompetents at my local post offices in Philadelphia proper.

The delivery service of this post office is absolutely horrible!!!! You get a notification preview…read moreof what will arrive and you are lucky to ever get even half of your mail. If you call the office you get a run around and still never get your missing mail

This is the closest US post office to my home and can't say anything bad about this place. Staff is…read moresuper friendly and I was in and out in less than 5 minutes. I usually come after work so around 315pm and it is not that busy. Other US post offices are slow and crowded this one is the opposite.

I'm one of those people that dreads going to the post office. There's always one disgruntled person…read moreworking (no matter what location), usually at a snail's pace while a long line of people wait impatiently to be served and get on with their daily errands. However, this is one post office that I don't mind going to. John, the counter clerk, is always courteous and friendly. On this particular trip, he also saved me a great deal of cash. I was shipping a dress to Quebec, Canada via box (the only thing I had since I usually ship flat rate) when John informed me that it would cost $32 and there would be a more cost effective way (since the item was so light). So he pulled out a manila shipping mailer and sure enough it fit! In a matter of seconds, he reduced my bill from a possibly $32 to a mere $5.60! It's no wonder that people come from other areas (mostly Norristown and KOP) for the service John provides. Top notch!

I waited on reviewing this Post Office, mainly because I thought it was strange to review a post…read moreoffice. However, I am just sick of dealing with them and their mail delivery. They have lost numerous things being sent to me, and when I call to inquire, they tell me that they will call me back and never do. When I go to the actual location, the person is more concerned about entertaining themselves than providing me with quality customer service. I'm currently waiting to hear if two packages that I sent about 3 weeks ago ever got to their destinations. No, I didn't insure the packages (both contained some crocheted items and one had a burned CD inside). Why would I send something if it wasn't important? Shouldn't all packages get the same respect and care? I've actually taken to having certain items sent to my parents house over 2 hours away because I know it will actually get to them. I had better mail service in West Philadelphia! From now on, I plan on sending my packages through UPS or FedEx. If I didn't send thank-you notes through snail mail, I'd be 100% done with the post office in general.

Just your typical post office. Some times people are friendly, other times they aren't. Not very…read morehelpful with questions, but what government worker is?

This is one of the better post offices. They have a full stock of packaging supplies and materials…read more It's actually staffed pretty decent. Winner, winner chicken dinner, in my book!

This review is for obtaining a passport for a toddler…read more You cannot walk in to submit an application for a passport without an appointment. You cannot call to make an appointment. Their online services to make an appointment do not work. Their staff told us, that their management helps customers, in person, make the appointment and then the customer must return at the later date, that the appointment is set for. Let's stop here for a second. The above is true, amazing and almost, almost comical. With all of this in mind we showed up for one of their passport fairs where you do not need an appointment. At 1030 am we showed up, waited about 20 minutes for help, even though their were multiple employees that were available. When we met with someone, we were told one of our IDs was not acceptable and we should go to PennDot. I said, "by the time we get to PennDot, on a Saturday at noon and get back to the Post Office, the Post Office would be closed." The women helping us said "No don't worry, we are here until 3 today." Alright, so I go to PennDot, wait an hour for help with the ID, get back to the Post Office at 2 and the post office is closed. I'd like to send a round of applause and a big thank you to the government, that takes my taxes, for creating a process that ruined my Saturday. The best part, passport still hasn't been submitted and Ihave no idea what I'm supposed to do or who will ever help me.

I've been here on several occasions to drop off Amazon returns and a few packages. The Amazon…read morereturn process is pretty smooth, especially when they don't require the item to be packaged. Beware some Amazon returns require you to pack them up. Unfortunately, they don't tell you that - however, that is on Amazon. However, the few times I've had to drop off packages, I've ran into issues. Once the label I printed wasn't able to be scanned and they wanted to charge me $5 to reprint a label because their scanner couldn't read it. Couldn't they just type the numbers in the system for free? I wouldn't have been as upset about the $5 if it didn't come with attitude. And this issue was pre-COVID-19, so they cannot use it as an excuse. Honestly, it is close to me so I will continue to drop things off there. However, I don't picture ever truly recommending it.

Sooo disappointed. I brought them items to pack so I could check it as luggage on the plane. They…read moreput it in such a huge box, I couldn't carry it nor even fit it in my car. When I asked them to redo they told me that's the best they could do and they didn't have the necessary boxes to pack it smaller. I can't tell you how much they let me down!