I honestly cannot stand the Northampton Post Office anymore. This place is an absolute disaster…read more They constantly lose mail, deliver packages to the wrong addresses, or mark things as "delivered" that never show up at all. It's not an occasional mistake either -- it happens over and over and over again. Trying to get help is a complete joke. They never answer the phone, and when you go there in person, the employees are some of the rudest, most ignorant, and most unhelpful people I've ever dealt with. Nobody takes responsibility, nobody follows up, and nobody seems to care that people's mail and packages are constantly disappearing. I've reported the same issues multiple times and nothing ever changes. Every interaction feels like you're bothering them for expecting them to do the bare minimum part of their job correctly. It's unbelievable that a service this bad is allowed to continue with zero accountability. At this point I have absolutely no trust in this post office whatsoever. If there were literally any alternative for regular mail delivery, I'd use it immediately.

As we all know, having to deal with the USPS on any level is usually about as fun as getting a root…read morecanal through your rectum and this is especially true when attempting any person to person interaction with the location on Wood Street in Bethlehem. Unfortunately in Bethlehem if you are near Main Street you are quasi-SOL for postal choices. I mean you could go to the Southside location with it's nonexistent parking. Or you could go to the Wood Street location with it's (as my Yelp buddy Glenn T. knows all too well) shall we say colorful collection of Nazi-like staff. Or you could drive all the way out 512 to the location in the industrial park, but that's kind of a PIA. So, enter the (yo-yo) westside location as a great alternative. Friendly staff coupled with ample parking (park in the back of the building ideally) make this location to me the ideal choice for the rare times that I have to go postal in life.

The staff at this location are always friendly and informative. They provide great, consistent…read moreservice every time I visit. With ample parking and close to other shopping choices, this is an ideal place to stop for your postal needs.

Well as I wait, there is one attendant during business hours which is 9a-4p no wonder the usps is…read morelosing money, they are not that efficient, that could be a big reason why. The set-up, there is a door with a window, a crowded waiting room and a customer service room. I've been to some bad post offices with lazy workers but this is by far, THE WORST!

there is thieves working at this post office. i over nighted a package and it never got delivered…read more i asked for a redeliver, never happened. i scheduled for pick up from that post office, they said they couldn't find it... 1 week later they still give me 3 different stories about what is going on with my package and still cant tell me where it is. i call into usps and they tell me it has to be at their office since it hasn't been scanned since but they deny it!!!!! worst experience ever!!!!!! they don't even deserve a star but i had to give at least 1 star to post this review !! be careful of the people who work here!!! they lie and steal!!!!!

Never go here!!!!!! They are the WORST branch in the area. They don't give refunds back for…read morecertified mail even though they are the ones that lost my very important document hence why I paid for certified mail to begin with. Whoever sorts the fucking mail in the back rooms need to get there shit together and not lose people's important mail because I'm a very pissed off customer!!!! SO who got to pocket my $10.45? Such a scam here.

I had a very distinct issue where I had to intersect a package but was unable to do so online so I…read morehad to call in directly to the Whitehall, PA Postal Office and make a request. I spoke to Mack who was the most friendliest and helpful person. He took down my information and did everything in his power to help me with my unique situation. He helped me in a quicker and more professional manner than did my postal office worker at home. Our country thrives with dedicated hard workers like him. Thank you for the experience Mack!

Very friendly people. They are doing a job like everybody else. Treat them like you would like to…read morebe treated. Stay off your cell phone, that is distracting to everyone. Remember that they have busy times. Attitude you get is the one you bring in.

This post office is literally the worst possible. They have a phone they never answer, they…read moreconstantly tell me my address doesnt exist and does nothing to help solve the issue. They do not value their customers.

Amazing customer service! The clerk helped me save on shipping and was able to get my items…read moreshipped. The package that I shipped actually arrived earlier than expected!

I have had 5 packages that said they were delivered but they were not. I have tried to call but…read morethey do not answer within a timely manner. I am mad. And we used to have 1 person delivering but now there are multiple people and we live in a neighborhood so why am i missing mail? if i could i would put 0 stars

The absolute worst facility. My express package containing a prescription medication has been…read moresitting there for a week and a half. I filed a claim (in Ohio) and they supposedly expedited the investigation. I get a call from an Ohio usps district office worker the next day after filing a complaint. They claim that there is nothing they can do because my package is not in my home state. So, basically, me filing a claim was worthless. They had no answers when I asked why my package has been sitting so long. Worthless. Convoluted. No Logic. I have another package sitting there that is supposedly going to be delivered to me tomorrow. I gotta wonder if their postal employees are swiping medications. I'm disabled and need this medication. Just seems kind of suspicious. This distribution center is one state away from me. They need to get their act together.

Had a coal delivery over the summer and started using the coal delivered in late December which is…read morewhen we discovered that other items such as rock, sand, garbage and dirt was added to the delivery. I was shocked as we have been a costumer of them for 12 years! We reached out to Mike, the owner, and he exchanged the coal for us. We have a wood bin in our garage with a lid...so there is no way that stuff got in. But after seeing their coal piles, they are covered, clean and didn't look anything like what we had. I don't know what happened!