I'm local and have had excellent service each time I have been in with my packages. All employees…read moreare friendly and helpful.

Every step of my last shipping visit to this store sucked. The guy behind the counter seemed like a…read moreknow-it-all the instant I stepped up. Thing is, he was wrong. And he continued to get things wrong throughout the visit, over and over, as if deliberately to cause me frustration. Some customer service people are in training and deserve patience, and some others just do dumb things to mess with you. This of course wastes your time by dragging out what should have been a quick drop-off for shipment into a tedious errand with someone "helping" you who is clearly playing dumb. I followed through with this shipment but what I should have done was just take my package and leave. Turns out there are closer shipping stores around me. But I made a special trip to this UPS Store from another town just because I figured it would be hastle-free. Wrong! Next time I'll certainly be shipping from somewhere else that hires non-passive-aggressive employees.

Their service is top-notch. This is the best place for me to ship from since they handle multiple…read morecarriers. They tell me the best value to ship with tracking. They can provide your shipping request most likely. I used to go to Lancaster Shopping Center until it closed. Now I go to the Ephrata location in the Giant plaza.

I needed an auction item shipped, and Postal Connections was suggested by the auction house. Never…read moredid I expect to be taken advantage of, or I would have picked up the item myself. The charged me close to $90 to pack and ship and the item, which is simply outrageous. I had to ask for a breakdown of cost 3-4 times before the owner, Elizabeth finally responded. What was most important to her was to let me know no one else complained about the cost. Do not recommend!