Hit or miss... either a line out the door or the place is empty. Typical postal workers that go at one speed... slow and they seem to mumble when they talk so it is difficult to understand them. The plus... they have an automated machine in the lobby so you rarely have to go to the counter. read more

US Post Office - Post Offices Near Me - Ephrata, Washington

Mail person didn't come to our mailbox Friday or Saturday. We put outgoing mail Friday morning that didn't get out on time and is now late to its destination. (Yes, we put up the flag) Unprofessional to say the least. read more

I went to the post office to mail a simple package for Christmas. After waiting 20 minutes I approached the counter and said good afternoon. The clerk was immediately rude and short. I asked him for a piece of tape and he threw the roll across the counter at me. I later found out that they sell the tape and are not obligated to give you free tape, however he could certainly have told me this and not thrown a roll of tape at me. He refused to give me scissors so I proceeded to cut the thick packing tape with my teeth which amused many other customers in line. At the end of the transaction I asked him for a receipt. He stated: "you don't need a receipt, you didn't buy tracking" I then asked for a receipt for my purchase and he just stared at me then said "next" in line to the next person. I never did get my receipt which goes against USPS policy. I made sure to later call his supervisor. I realize that it can be difficult to work with the public, especially during the busy holidays. However, there is no reason to be rude and unprofessional to customers who are only trying to be nice to you. This is perhaps why the USPS is having a financial crisis. He should consider another line of work. Next time, I will go to another post office or possibly UPS/Fedex . read more

EBay shipper here and just came from the PO, had an awful experience with a blue haired h@g that quibbled about my package being "0.01oz over" and then told me to go deal with eBay. This is despite the fact that I'd already prepaid everything online and it was all ready to go according to USPS specs. She was rude and without the slightest desire to help me find alternatives. Or should I say, without the slightest interest in helping anyone ever. So if you ever go to the PO and spot the he/she with the snarling/fecal-matter-on-upper-lip facial expression, do yourself a favor and AVOID! read more

There are other PO's in Everett, take it there if you can. I come in here frequently, since I run an Etsy shop, and sell on ebay. The employees are something else. They're rude, and act like you are NOT supposed to be there. On one occasion I needed to insure an item that I was mailing to Australia, and the man working actually had the nerve to flip my package over in his hand a few times, and ask me "Why do you need insurance anyway?", in a rather nasty tone... This was after failing to explain to me why he wouldn't let me ship it registered. (Something I only found an actual answer to at the post office in Snohomish.) Fortunately, they have a kiosk. I will ALWAYS use that, rather than having to face these people, who are always in a fowl mood, and frequently throw peoples packages. read more

I was told by the POSTMASTER himself that a package would be held for me. The next morning, I showed up at 8:30a like he suggested, and was told my package was NOT there, that it was being delivered to my house although I specified them not to. When I went home, I waited for the delivery, and when the mail man showed, he said he never had a package for me. I went directly back the the Post Master, to which I was told the package was "provably" heading back the the sender. This is now the 3rd package I've had go missing in less than 6 months from this particular post office. DO NOT USE!!! I REPEAT: DO NOT USE THIS POST OFFICE!!! read more

I run a small business and so I am in this post office a LOT. Like, 3-4 a week every week for the last year. People complain about lines: It's a post office. Every time I'm in there it's a crowded spot...because it's a post office. There's usually 7-8 people in front of me...because it's a post office. People stand in line and complain about the line. It takes everything in me not to turn around and beam, "First time mailing something?" I would hate to see these people visit a bank or the DMV. Not everything is a 30 second turn around. It's not McDonalds. It takes a reasonable amount of time to process each order correctly to ensure each package gets where it needs to go. Out of 199 orders every single one has arrived on time to the right spot. As far as I'm concerned, they can take as long as they need as they keep making me look good to my customers! As for the service, walk up to the counter with a smile and you get a smile back. Walk up friendly, and you're making friends. Walk up whining to everyone in earshot how long it took for the person in front of you to post a package abroad with insurance and certification, and hey--I wouldn't make small talk either. If I can't wait to get the passive aggressive huffers and puffers away from me in line, I gotta guess they're not that thrilled to greet them up at the counter either. I've always been treated very warmly at this office, I look forward to chatting with a few of the folks who regularly wait on me. Art and Jesse in particular are awesome! Like I said, 199 out of 199 over the course of 10 months is a really good track record. If you want to go to a post office that will get your package on time to the right place with care, attention, and diligence, hit this location up! read more

Hm....Very horrible service. The ladies there definitely hate her job. Not welcoming and get annoyed to see more customers coming in when it's close to end of their operating hours. Their supply were out. Usually, other post offices will have all the priority boxes/ envelopes out with label, so we can pack and save time when we get to the counter. Well, it's definitely different here. I had to wait in line to get to the counter to ask for the priority envelope + label. The lady was very annoyed by me...excuse me...what do I suppose to do here? My husband used the priority box and he wanted to tape a little in the corner to make sure it won't open. We asked for a little piece of tape and the lady said no, ask my boss. We asked the boss, he said no, can't help you. You have to buy the tape...(which by the way $4 and we can use that forever I think!) The only reason I gave it a 2 stars is because it always open later than the one in Mukilteo or any where else close to my house. read more

EVERTIME I come to this post office location there is a line of at least 9 people and usually one person working the counter. Whoever manages the operations really has no clue what they are doing! Of course it takes an act of Congress to get fired. The customer service is horrific too. If I spoke to my customers the way they do, I'd be jobless! Spare yourself and drive a bit further, you most likely will still save time! The Marysville branch, excellent! Super nice friendly people. NEVER AGAIN will I torcher myself with this place and these people!!! GRRRRRR read more

I went here twice in a row. First time I went in to send a client her photographs. I chose for them to arrive overnight as they needed to use pictures for the wedding. I paid extra, which of course I was fine with. The man didn't offer insurance, add signature to package or a confirmation number. When I asked for it, he said it didn't qualify for it. Whaaaa? Seriously, I'm paying over $40 and I don't qualify for added security. It was too late anyway since I had paid for it. Luckily, my bride emailed me saying she had received them! Whew, what a relief. Second time I went in there was literally the next day. I had a disc for a client and a box for my mum in Chicago. Well the package for the disc was prepared and sealed. My mum's box was prepared but I didn't tape it all the way. Well man called me up to the counter (different one than the first guy). Asked if I wanted overnight, confirmation, signature or insurance? I was shoked cause this package only cost $1.67 compared to the previous day's shipment of $40+. Anyways, I kindly declined on all but the confirmation. Once it came to giving him my box, he looked at it and said when I was ready I can come back in line. Ummm, what? I asked what he meant. He said my box was clearly not fully finished and I could buy tape (he pointed behind me) for just under $7. I asked if I could use some of his (next to the PC) since I only needed just a tiny bit. He took his tape, put it underneath the computer, said I wasn't prepared and that "NO" I couldn't use it. He even said to come back when I was ready!!!! Usually I will talk back but I was so stunned I left without saying anything to him. So much for "CUSTOMER SERVICE." read more

My mail has been going to a person a block away who just knocked on my door and handed me a small package that had been delivered to his door by mistake. He asked if I got the big brown envelope he left under my door mat last week and I said "no" and apologized and thanked him. I just called the mail post office number to file a complaint and am supposed to get a call back within 48 business hours. A month ago I received an unemployment check for the building next door to mine and I went over and knocked on her door and gave it to her. When I go into this post office the clerks talk among themselves, are not cheery and friendly to the customers. It is almost scary to wait in line since they don't seem to recognize the customers but they ignore them. No "good morning" when you approach, not interested in polite, friendly customer service. No particularly friendly or helpful, not willing to help. They act like they don't care about what you are there for, are very impersonal and act like they don't like dealing with the customers and wish they didn't have to be bothered, for real. Always a line when I've gone in, too. read more

Absolutely beside myself at the way I was treated by the employees let alone the SUPERVISOR. If I could switch post offices I WOULD. Hope they get rid of the postal system after that experience. I was passed around for something so simple to fix but nobody would take the time to even let me finish a sentence before passing me off or disappearing to the back. Just still in awe at what happened. I will from now on avoid this place at all possible costs. read more

Every time I come to this post office, I leave feeling upset. The customer service here is worse than any other mail facility I've been to. From the blue haired lady making me buy a whole roll of tape when all I needed was one small piece, to a male employee watching impatiently after handing me 3 different denominations of stamps to stamp my envelopes myself, while my arms are full with a toddler. I even had to initially count how many envelopes I had for him - he wouldn't count them himself. I'm going to look up what other post offices are nearby and start going elsewhere. Although that's probably what those employees want - less work for the same pay. Ridiculous. read more

HORRIBLE PASSPORT APPLICATION PROCESS. I called the post office prior to driving to them because their website states that appointments were needed for any passport issues. I was put on hold for literally 24 minutes. Since the Post office is only 10 min from my work, I continued to hold and drove to them. While still on hold, I stood in line and watched this clerk talk, talk and talk some more about personal things with the customer she was helpimg. Remember, I am STILL holding to find out when the next appointment was avail. After 24 minutes of her phone buzzing she finally picked up, asked if I was still there? I tried to tell her I was standing in line in front of her but before I could get it out, SHE HUNG UP ON ME!! Blatantly hung up! The folks standing in line around me were shocked as well. Now after waiting in line for 30 min she asked if I had an appointment. I explained that I was trying to make one and was the person on hold that was hung up on. Without any apology whatsoever, she snaps "look at book". I had no idea what she meant so I stated that all my paperwork was filled out, I just needed to submit. She then snaps back "I can't help you without appointment. Look at book and see when next appointed". What?? So I look at the so called appointment book that had Mon-Fri listed with no dates but names printed all over the place. It made no sense. I stood there until I could get her attention and she tells me that the next available appointment is 3-4 weeks. Annoyed, I simply asked her if I could go anywhere else that appointments weren't needed. She simply stated "NO". I walked out, and drove straight to Lake Stevens PD, got my paperwork and picture submitted in under 10 min. This post office was incredibly disorganized and the staff was rude, unhelpful, and lacking every single customer service skill possible. What a nightmare. I would suggest paying the extra $25.00 to go ANYWHERE ELSE but here. read more

This post office is always busy and the line is usually pretty long. There are usually about 3 folks working behind the counter and they are all pretty rude. When asking where to put my first class and priority mail packages, I get a different answer from each clerk. If this location wasn't so darn convenient, I would definitely go to another post office. They do at least process my mail and put mail in my post office box...so I gave them 2 stars! Parking lot has a lot of pot holes and I'm always afraid someone is going to hit me in the parking lot so I park on the street. read more

The worst post office I have ever been to. Always a super long line. Stopped in today at 430 pm there was 1 employee working with a line of 12 plus people. Avoid at all cost unless your time isn't $$$. read more

Worst customer service and the laziest, most incompetent staff. Tried to cancel my PO Box 3 times, they keep charging me. Rude, disgusting people and I absolutely despise doing any business with them. They wonder why people would rather use UPS, DHL, etc. Gross! read more

This post office is a joke. Everything takes 5 times as long and when they "lost" a package of mine I called to ask them about it and they hung up on me. Then I called again and they hung up again. Quit using this post office and maybe they'll get rid of it and put a UPS store in or something. read more

Easily the worst Post Office I've ever been to. The self-service kiosk is almost always out of service (the past few times I've tried it, it wouldn't read any of my cards). The staff is miserable, and nobody has even a little sense of urgency, even when the line is out the door. The management is rude and any complaints are met with defensive excuses. Do yourself a favor and find another post office. read more

If I could give zero stars I would! This is the worst post office I had ever had a post office box at, customer service is awful!! Very rude & not nice! Can't wait to transfer my post office box to new location in south Everett! read more

I had great experiences here. Specially with the lady that helps yoy woth the passport

These are the most obnoxious and rude customer service people I may have ever met. I was mailing packages for the company I work for and needed them to weigh it and tell me the easiest way to mail the rest of them that were at the office and the lady actually made a disgusted sound and was very short with me and didn't help at all. Even told me to go to the back of the line when I said I had to make a quick call to my boss when she had a problem with the fact that all I knew was it was a Christmas present which was separate! All the way back in line after I had been in the lounge for 20 minutes! read more

Seems like when I mail a package which is fairly often, if I DO NOT use one of their Priority Mail Boxes, I have to Micro Manage the Postal Worker. Just yesterday I got in line for a package that was going to the UK, I had to manufacture the box myself. There were no customs slips on the counter in their slot so I got in line to get one, When it was my turn the Lovely lady helping me took the box, weighed it then, out her tape measure got the dimensions and quoted me $28.00 for shipping and told me when my slip was filled out I could come back to her. I left the counter filled out my slip and got back into line. When it was my turn again I got Rick. I usually have good luck with him, but this day without measuring or weighing the box, he looked at it and told me it was going to be $48.00. I told him that was not what I was just quoted, so he weighed it, said oh it is lighter than it looks, then he took out his tape measure and told me I just made it by 1 inch. ARE YOU KIDDING ME? If I had gotten in line with my stuff all done and he was the 1st one to have helped me, I would have been light $20.00 because he thinks he can do dimensions in his head. Be WARNED, KNOW YOUR RATES! read more

Very impolite and unhelpful. "Clerk #2" (according to my receipt) barely said anything the whole time during the transaction and just stared at me, waiting for me to seal the envelope, which I had simply forgotten to do. He also made a rude remark about me not having the correct shipping label. (I had Priority Mail Express, instead of just Priority Mail. Oh the horror!!!) Excuse me for not dealing with packages every single day like a postal employee. I'm not hard to please by ANY means, but decent customer service shouldn't be too much to ask for. Next time, I'll take my business to a competitor, who will be happy to take my money. read more

They deserve a 0. I waited in line patiently to ask how to ship a book the correct way. The guy points to the back and says "go back there, figure it out". I had customers help me out and were so much kinder then this Asian guy, Jim I think was his name. I have come here for the last 17 years and every single time I come I dread it. They are rude and half of them don't speak English. There was a lady who had a question and the guy who was the head of that office couldn't answer a simple question. I had the answer that he didn't have and didn't even bother to help. I will never, ever, ever come here again. It's like going to a prison!!!! They need training on customer service. Rude people. read more

Really a very unfriendly place with lines that go out the door most the time. I run a business just 2 blocks away. We receive our mail delivery at 4 or 5 pm each day. How can anyone run a business with mail that comes at that hour. Did I mention that time sheets for payroll come in the mail. Can't process payroll at 5PM because the bank is closed. read more

Well besides the rude people who can barely speak English who work there the boss is a dick. I went in to get a post office box and wasn't able to show proof of residency due to the fact I'm in the military I live on a base so all my non photo forms of id go back to where I'm from which is not washington. Instead of giving me a solution to my issues the assholes here couldn't be bothered this place needs a overhaul in employees. Save yourself the aggravation and go somewhere else!!!!!!! read more

The info provided by this post office's employees is confusing, and they don't seem to care at all. Here's an actual conversation I recently had at this post office: Me: "Hi. I'd like to send this as first-class parcel. Uh...does that come with tracking?" Clerk: "NO tracking on first class. You need to ship Priority Mail--$5.99 more." Me: "Huh? I've gotten tracking for parcels before..." [interrupted by clerk] "NO. ONLY. PRIORITY. MAIL (loud and slow like I don't understand)" Me: "So no tracking for parcel? Sigh. ok..give me parcel anyway." Clerk: "That will be $3.39...keep receipt! It has Tracking Number." Me: (perking up) "Oh, so there's tracking now?" I'm feeling confused, but could care less either way at this point. Clerk, sounding impatient. "TRACKING NUMBER ON RECEIPT!" (circles with pen and points as if something profound) Me (to myself as I walk away and starting to laugh) "damn...what just happened?" read more

Seriously has got to be the worst PO in the US. The line is always a mile long, and don't bother with the self check terminal as it's ALWAYS out of service for some reason. Been trying to mail stuff for over a week now and can't wait in the line for 20min with 2 kids. I almost always go to Snohomish just to avoid this place. The staff is miserable looking and their attitude matches along with their snail like motivation to hurry through the line. One time the worker almost had a cow because I was paying with a $20 and she oh so very slowly walked around the entire inside trying to find change... I seriously almost said "never mind, keep it!" read more

This review is solely related to the very nice lady that helped me with renewing my passport. Her name is Juanita De Leon. I went in on a Monday and she was very busy helping everyone in the passport department. I work 6 days every week and it is very hard for me to ever get a weekday off to take care of normal business hour stuff. She somehow found a way to squeeze me in with all the others who had appointments and helped me quickly renew my passport. She was very friendly and I could tell she knew exactly what she was doing and how to deal with all the problems that people were facing her with. Juanita De Leon exemplifies what great customer service is. read more

I go to this post office every week day for work. The customer service is always horrible and there is always a horribly long line. The customer service reps are always cranky and rude to the customers. I have noticed that, regardless of the length of the line, certain employees will randomly leave their station and go "hide" in the back of the office for mintues on end which makes the wait time in the line every longer. I can't stress enough, avoid, avoid, avoid this post office. It is worth your gas and time to drive to another post office. read more