This is not specific to the UPS store in Duluth, but the shipping center there. A box was…read moreovernight shipped but the driver drove right past. Had to pick it up after 2 days. In addition, when a complaint was filed at the Corporate office, they denied it with inaccurate information. Receipt copies have been sent but, 2 weeks later...crickets. Couldn't be more displeased with UPS and jacked up prices with NO customer support.

This place is a disaster. Employees seem constantly frazzled and confused. I receive notifications…read morethat a package has arrived, but when I get to the store I'm told they have no record of it. Amazon notifies me they've brought packages to the UPS Store, but employees will claim otherwise. I pay extra for locker service, but my packages are rarely put into my locker. When I ask why, I'm usually told that "there's a problem with the lockers today." These daily locker problems have been going on for months. I've had several packages go missing, either misplaced by employees or put into the wrong lockers and stolen by other customers. When I've been able to prove they've lost a package, they delay replacing it by carrying on "investigations" that go nowhere. They then promise to write a check to replace the package, but claim only the manager can do so. The manager is conveniently never there when I arrive. I am constantly frustrated by this UPS Store. They don't seem to have the desire or the ability to improve.

On Vacation, ordered an item. Post office said it was delivered, but no package was delivered…read more Cannot speak to a person, cannot track a package marked delivered. Did not deliver the package.

Every time I've used this West Duluth service, I've had great service!! Today was no…read moreexception...the attendant was very helpful and quickly decided for me the cheapest, best way to mail my product! Since it was toward the end of the day and a Friday, I wasn't expecting such a pleasant experience, but she was extremely nice and efficient!! I just wanted to let your company know just how pleased I am with how your employee treated me today!!! Thank you!!

very dissatisfied and disappointed in this location, mailed something via overnight mail and…read morenothing was delivered. mailed something September 17th and paid extra for delivery and nothing was delivered and lost. I will never use this location, called multiple times with no progress, I want my money back for non-deliver. i was told to file a claim with FedEx which was denied because FedEx informed me I have to file the claim with the company directly. I keep getting the run around and no one calls me back. will never recommend this location.

Small little post office -- close location to UMD and right next to Mount Royal grocery store…read more There were only 2 clerks working the day that I visited, and the line seemed to move relatively fast... but be prepared to wait a little bit. I was really hoping that there would have been an APC machine here, but the clerk advised that they had to pull the machine out years ago. Basically because this location doesn't do enough volume to warrant a machine. Boo.... the machines are convenient. Anyways... cute, small... slightly retro Post Office.

We were out of town for a week and had our mail held. I was expecting a package that was not…read moredelivered when mail resumed. The package had tracking and the tracking indicated that first delivery was attempted and then when they realized the error, it was returned to the post office to be held. Both my husband and I talked with the supervisor at Mount Royal who was no help. He called the carrier who insisted that the package had been delivered, but our video camera indicates that the package was not among the items being delivered and it was not with that mail when I picked it up from my porch. The supervisor tried to convince me that the package couldn't be scanned because there were lines on the scanning area, though it obviously had been scanned when first received as the tracking was updated. They offered no recourse for tracking down the package, and told my husband to contact the police as it must have been stolen. I asked if it was possible that the package was still at the post office and the supervisor said "maybe" but didn't offer to instigate a search. Basically they took the word of the carrier over the evidence of my camera and my word. Very poor service. Unfortunately, as the only option at this time is the post office, I recommend going private so that there is some accountability.

I meant to call the post office in Brookston, INDIANA! But I accidentally called the one in…read moreBrookston MINNESSOTTA! They were so incredibly helpful and kind! I was able to get my needs met with them over the phone. I am so grateful for their kind service and highly recommend this post office!

Brought in a form to get colored copies. Received the copies within the hour. Was also able to…read moresend out mail & few packages at same time.

I absolutely love "Goin' Postal." They make sending things so easy, seamless and efficient and they…read moredo it in an old country store atmosphere that lends the long and deep history of sending things that gives one the security that they really care about you, the package and the recipients. A great, reliable place to send things anytime of the year for the best price.

New ownership instituted $2 surcharge to print…read more Used to print things there weekly. Have avoided business for more than a year, since the ownership changeover. Insulting, rude, unpleasant, greedy, not concerned with customers.

I received several compliments on the high quality printing done by Louise! He went above and…read morebeyond in customer care, humbly answering my questions to ensure I'd have the desired outcome. Which I did! I'm forever grateful to Louise for his kindness and his extra effort to provide a quick turnaround.

I like the people and the services they provide. I have had a mailbox for three years with them and…read moredo most of my shipping through them as well.

Very friendly, easy, helpful. I was sending a return and the company was provided a FedEx label and…read morethis company is close so I went there. They also processed my regular mail and even sell stamps...easy! They are also a UPS center so this also very handy. I plan to use them most of the time.

Says mail has been delivered when it hasn't arrived in my mailbox.Expecting dated and important…read morematerial so check box often only to find it empty.

I have been trying to reach someone at the Duluth, MN post office all morning and nobody answers…read morethe phone. With no option to leave a message. What kind of service is that. Now I will have to drive down to that office Monday morning and hopefully get some answers to my problem.