Came in the other day and was having some trouble and super nice gentleman Ryan helped me resolve…read moremy problem in no time.

I just went in with a damaged passport and Oscar(supervisor) happened to be working the passport…read moreservices and not only did he help me fill out the necessary paperwork, he helped me get my fees waived when I didn't even know that was possible. I read online at travel.state.gov that I was going to need to pay for a new passport, but Oscar walked me through the steps I needed to help waive my fees. Oscar Diaz, what an angel you are. Thank you so much for your patience and assistance!!

I was over in Carmel and needed to mail a few things. I was surprised to find the post office so…read morenear, but hidden among medical buildings. The building is typical U.S. grade 1980's style, maybe a little bigger than others. There are nice work areas to prep packages, several self service stations, shipping supplies and gift cards for sale. The place is clean inside. Like most post offices, there was only one clerk working, so the line was long......and slow. Post offices boxes are around the corner separated into several bays. A cool antique scale is out on a table. There was plenty of parking in the dedicated lot.

I really appreciate the self serve kiosks here where you can weigh packages, print labels, and buy…read morepostage without the need to stand in a long line. Usually I am able to use the self serve kiosks but occasionally I have to wait in the line. And the line can be very long, and very slow. One serious issue with this location that the mailboxes in front with the drive thru access are often full. I've seen both mailboxes completely stuffed with mail sticking out of the slot. Once it was raining hard and I could see mail stuffed inside that was getting wet. I don't ever drop my mail in the outside boxes anymore because they definitely don't collect the mail often enough. So I park and go inside to mail my letters.

Great post office, great service, good area......but the construction.....there is not a way to…read moreenter from Pleasant Street. You have to go north on 37 and come back or find a work around to come from the north side and come back south. So basically get to 19th street on the north side and come south. The only way to get there. It's not the post office's fault but still affects the accessibility of the post office.

So, after 4 trips to the post office, I have officially filed passport applications for all members…read moreof my family (household). On our first trip, we had an appointment and all of the supporting documentation outlined on the application and online, but we were told by Brady that we'd need an additional piece of information that was not listed. He came off as extremely knowledgeable and familiar with the process, so we took his word for it. Before even leaving the station, I'd received (via email) the necessary documentation, however we had no way of printing it there. Brady advised us that he was booked full for the rest of that day, but that I should come back with that documentation for my daughter's application and they'd get us taken care of. That was on Friday, 7/15/22. The next day, I went online to schedule another appointment, however there was an issue with the scheduler on the website. I went through all the steps, but did not receive confirmation that my appointment was booked. The appointment was for 7/20/22 at 10:45am, but I did not receive the confirmation email until 7/20/22 at 5:23pm. I walked into the location the next day (7/21/22) in hopes that I could be helped without an appointment. I was turned away. I tried, to no avail, to drop Brady's name and to mention the issue with the scheduler, but it didn't matter. They wouldn't help me. Today, I returned with all documentation, an appointment AND Brady was there!!! But guess what?! I didn't bring my child....duh, Kandice, they aren't going to issue a passport if the individual (even a minor) isn't present. I did all the steps required during my appointment time and Brady promised that he'd do his best to accommodate me if I returned with my daughter, although he was booked full for the rest of the afternoon. I scheduled an appointment for Thursday (the next available), but told him I'd return and wait today if I had to. On visit #4, which was my second for the day, I was able to complete the task. He had an appointment going and another couple on standby (no appointment), but he worked us in and got us taken care of. I really appreciated his extra effort and understanding. We need more people like him working in customer service positions! You can tell he cares about his job and the service that he is providing!!!

I am going to brag about the amazing customer service I received today. My brother sent my kids…read moregift cards for Christmas. The problem was they sent them to the wrong address. The good thing...the post service added the new address label and we received 2 out of the 3 cards. There was still one card missing. Finally I contacted both the Fortville and Ingall's post offices for help. They worked together and finally figured out that the card I was looking for was at the Ingall's location with the entire front ripped off. There would be no way of knowing who it was from or where it was going. What saved me was my brother signed the inside. The amazing and very helpful Andrea in Ingall's helped me find it and now my daughter has her highly anticipated gift from her uncle. Andrea thank you from the bottom of my heart! It's people like you that give me hope that people still care and still do an amazing job everyday. Thank you, thank you, thank you!

I usually dread running errands, but I actually had an enjoyable experience at the McCordsville…read morePost Office! The lobby is organized and well-kept, and there are several designs of stamps to choose from at the counter (I picked the snow globes in honor of Christmas!). Vanity was the employee working when I was there, and she was fantastic. She was very kind and personable to everyone who came through, and she was very understanding to the customers having trouble. I would definitely pick the McCordsville Post Office over any other shipping company in the city!

The staff are always friendly and helpful. One thing to note is that if you have to show a QR code,…read moremake sure you open it before going in. It's almost impossible to access the internet once you've gone inside. So if you open it prior to going in, you won't have to lose your place in line.

I have the best mail people of anybody, Kyle and Scott..they always are very kind & professional…read more Not the weather or anything keeps them away; I am so proud to know them!

Friendly & efficient postal workers at this office. Even though I live closer to a different post…read moreoffice, I always drive to the McCordsville office.

Quick and simple post office. The location is fairly small with two counters. Boxes and stamps are…read moreavailable for purchase here. Avoid the rush and go early in the mornings or during the weekday.

The post office was open for minimal services since they were closed. But with the self service…read morekiosk and parcel drop off you can still get things done. The outside could use a little TLC but that doesn't affect the functionality of the post office. They have a drive up Mail Drop off in case if inclement weather conditions. But the setup of this post office is nice.

Customer service was Awesome! Jess was the employee she's great! She was very nice and polite…read more Very patient with me. Also the manager came out the back and apologize for the weights. He was very nice and polite. Awesome experience at this location.

Great location. I could not be happier with the quick service & very trustworthy.Took care of my…read moreneeds.

I had to visit this location because of a passport issue. The employee that started the passport…read moreacceptance process was dishonest about the photo submission. I called the 800 customer service phone number, after I was told that the employee had been possibly dishonest, to confirm the truth. After learning the truth, and being advised to visit this location before the passport was sent out, I went to the branch as directed. What I particularly found disturbing was that the way the two employees at the window behaved as well as the supervisor. Additionally, they were not aligned with customer service and disagreeed with what I was advised to do. I wanted to get this situation resolved quietly and privately but all three employees had different intentions. Very disappointing experience. Hopefully this is not the way every employee works at this location.