demanded smart phone, not available. package delivered to wrong address? Cant reach real person for information. Call dumped by robot

Worst hours I've ever seen. No one ever answers the phone. In order to find out that my package was at this location I spend an hour on the phone with USPS. read more

If you are having trouble tracking down a missing package, don't waste 1 min of your time trying to get help from the location. They supposedly answer their phones between 10am me 4pm...... THAT is not the case. They don't answer their phones at all... Supper disappointing when a simple phone call and short conversation could really help out customers who are depending on getting their deliveries. read more

As if the US post office wasn't already the pinnacle of inefficiency they gave us the Scarlet office. The pro if there had to be one is that there is rarely a line, but don't be fooled into thinking that means there is no wait. The cons are many but most notably the following: Their inability to pick up the phone, forcing working people to show up at their inconveniently located office during abbreviated hours. The lady behind the counter was friendly but struggled to do her job in any capacity, much less in a timely manner. Lastly, despite the modernization of the postal service in recent years they have found a way to dumb it back down to paper. The desk is covered in chicken scratch notes and there is clearly no standard to their organization. My story : My mail was put on hold for a time but after the hold was canceled I didn't receive mail for several days. Being forced to leave work early to make it by 4 I showed up only to have to ask three times for my mail, which was still being held. The note that they made said to hold for two more weeks, so apparently the internet hasn't reached this office yet or they would have had another note saying to cancel the hold. Granted we aren't given a choice when it comes to the post office, and since this location doesn't actually offer any services, hopefully your interactions will be few. But let this serve as a warning that it will take longer than you might think and will likely require more patience than should be necessary. read more

Good service, friendly and professional staff. I don't know what people are complaining about in the earlier reviews. Do they want their mail on a silver platter or what? read more