Yes, this is a review for a US Post Office. I like this P.O. It's pretty clean and doesn't have…read morevery big lines like the one down rt 52. The staff is friendly and they seem to know all the old-timers' names. The PO boxes are open 24hrs so you can grab your mail at any time. They do close for an hour after lunch, which could be inconvenient for some. They are always stocked on Priority and Express boxes and envelopes. I'd suggest this PO over the others.

This post office never has a line and the staff are very friendly! I love having my PO box here and…read morenever having to wait in a long line, unlike the office in Greenville. I hope this office continues to stay open!

Complete Lack of Accountability and Oversight This USPS…read morelocation shows a disturbing failure of accountability, transparency, and internal oversight. A letter carrier fraudulently signed for THREE insured packages requiring signature confirmation, then removed those packages from the delivery system and kept them at their private residence for over a month while the recipient was overseas. During this period, USPS treated the packages as lost, forcing the sender, the paying customer, to file insurance claims due to USPS's failure to deliver or account for them. One month later, after claims were filed, the same carrier suddenly delivered the packages. No credible explanation. No documentation. No consequences. USPS Headquarters in Washington, DC is aware. The USPS Postal Inspector is aware. Local management is aware. The paying customer received NOTHING, no explanation, no accountability, no resolution, only the response that "due to privacy, USPS cannot disclose what actions were taken." Let that sink in. How is this acceptable? Forged signatures on insured mail, Packages removed from USPS custody Stored privately for weeks, Financial loss and insurance claims triggered, Zero visible disciplinary action This is not a mistake. This is a systemic breakdown of oversight. The Wilmington USPS facility at 1500 Lancaster Ave urgently requires a full audit of: Signature confirmation procedures Carrier accountability Claims handling Supervisory oversight If this can happen three times to one customer, it can happen to anyone. USPS cannot expect public trust when serious misconduct is quietly swept aside and the only person left in the dark is the customer who paid for the service. Until meaningful accountability exists, this location does not deserve confidence or trust.

Today I noticed our USPS carrier parked in front of one of my 2 properties. One property is…read moredriveway to one address which are storage garages and other is to I triplex I live in and rent out. The city of Wilmington Delaware deamed the one parking spot in front of the building to be a hazardous parking spot. This was due to you cannot see the road when backing out into union street. The city put up three signs stating NO PARKING AT ANYTIME, painted the curb yellow and also painted the street yellow.. THE USPS carrier parked right up in that spot 1 inch from driveway. I explained to the carrier nobody is allowed to park in that area because it's a hazardous spot to my tenants. The carrier told me SHE IS THE USPS POST OFFICE SHE CAN PARK WHERE EVER SHE WANTS TOO. I explained to her that was not true and it makes it almost impossible to back out without seeing oncoming traffic. She brushed me off as is I was a piece of SH**..I have never had an issues with the post office but if this is how you train your employees this is incorrect. This incident took place 1/102023 at 4:15pm on North Union Street the 700 block even side. The USPS carrier was a short haired African American woman. I will also ad that we had 2 open spots on our side and 4 across street at the time I spoke with her. SHE just didn't care.

I am honestly surprised. The inside staff were absolutely friendly, helpful and quick. I may not…read morehave been here in a couple years, but I frequented this location for almost twenty years dreading having to deal with the former lazy and rude employees every time I came in to ship something. Thank you, it was a nice experience. It was an absolute pleasure to ship my mail with this staff.

I am extremely disappointed with my recent experience at this USPS location. Every time I visit, I…read moreencounter the same staff member, Collins Melody, who consistently talks down to me and makes me feel belittled due to my speech impediment. Today was particularly upsetting--when I made a mistake signing a check to pay for stamps, she laughed at me and even said she couldn't tell if I had any brain cells, then refused to serve me. Fortunately, the manager was very kind and helpful, and I was able to get the stamps I needed thanks to him. However, it is unacceptable for any customer to be treated this way, and I hope USPS takes this complaint seriously. No one should be humiliated or denied service for a minor mistake or because of a speech difference.

Always get good service here. Counter persons try to keep lines moving, many negatie reviews are…read morethe fault of the person writing the review...

I dropped 6 packages on Nov. 17th just on the counter like this. But till now, Nov. 28th, no…read moreupdates, still showing pre-shipment. Does this mean someone stealing packages from the store? since it has no record for packages to be moved to the next facility. They just don't care your stuff. Without receipt and scanning record, you could not even initiate any investigation or claim loss.

On December 2024, I rented P.O box at the Trolley Square station. The box was closed without my…read moreconsent. After I complained, it was reopened. I subsequently paid for its renewal, demonstrating my intent to maintain the service, Systemic Failure Begins: Despite my payment, the post office again closed my box and changed the lock. Astonishingly, they continued to place mail into a locked box to which I was denied access. Complete Loss of Mail: For months, each visit to the post office to inquire about my mail was met with the same response from clerks: "We don't know where your mail is." During this time, I complained to the Postmaster for Wilmington, and Postal Service, to no avail, if anything it made the situation worse. Two months ago, (September 2025), I spoke with the new supervisor who acknowledged the problem. He personally delivered a large accumulation of my mail a few days later. This confirmed that my mail was being held within the facility, inaccessible to me. Since that one-time delivery, I have received no mail whatsoever. In fact, 11/19/25, I received a call from Delmarva Power requesting my new address, I told the young lady that that I'm still at the same address. She then explained that the post office sent my mail back and wrote on the envelope, "return to sender, moved wear about unknown ." This is not a case of intermittent service; it is a complete blackout of my postal delivery. On November 17, 2025 I visited the Rodney Square office. The clerk, who was visibly annoyed, again stated she did not know where my mail was and, when I requested to speak with the supervisor, I was told he was not available. The consequences of their shameful failures are not merely inconvenient; they are catastrophic. * Financial Security: My bank sent a new debit card six weeks ago. It has never been delivered, leaving me without secure access to my funds. * Loss of Vital Benefits: Most devastatingly, the Delaware Department of Labor sent time-sensitive correspondence regarding my unemployment claim. Because the post office held this mail for over three months, the deadline to respond expired. As a direct result, my unemployment benefits have been terminated, and I'm now indebted to the state of Delaware for a portion of the payment received.

Enjoyed listening to ZZ Top's greatest hits here today. Resisted singing along. My favorite postal…read moreworker waited on me today. She knows her job well

Me and my fiance had a scheduled appointment for passports. Everyone was so polite and friendly. I…read morehave never experienced this at a post office. I mean everyone in the place was seriously nice and friendly. I will continue to use this post office even if it is out of my way just because of their service.

what a joke 4 windows 1 open very poor service no one would wait on me for 15 minutes when they…read moredid were very rude and arrogant not helpful long wait

I have a home business and print postage for my sold items at home and then take them to this post…read moreoffice. For a time the hours were irregular and service also but lately the staff is friendly and available and always have a bin behind the cafe door for me to dump my boxes. If you have to wait in line for service you may find it tests your patience a bit.

A confusing space to say the least. The buildings sign is prominently located on Concord Pike…read morehowever the building itself sits in back of and off to the side of the Firehouse. I use to think this post office was inside the Firehouse because it has no other signage. Inside they have three separate stations. One for....well I'm not really sure but you can stand there and someone will come to that desk (for lack of a better word) and assist you. Then there is the regular line where the post office people are and then a third area for passports. I needed to mail something certified. I've never done it before but I knew it required a green slip. I did not see them at the line so I stepped forward and told the lady. She handed it to me and made me go away to fill it out. It wasn't until I was leaving that I noticed all the different post office slips on the other side of the line in which I had stood. So my sole purpose of this review is to let you know that any paperwork that needs to be filled out is at the counter on the opposite side of the very line you are standing in. Confusing review. Yeah I know. Sorry.

Very clean and neat mail room, as opposed to other post offices i've been to. But really rude…read moreservice. The old man working there was constantly making rude, unfunny and obnoxious comments, and made me very uncomfortable.

At least 4 people in the building and I waited 15 minutes for someone to acknowledge me. I had…read morequestions around shipping options and the guy working the front was useless and had no answers for me. All while the two woman having a conversation by the managers office ignored the situation.

Newport, DE, Postal delivery workers do not know how to read address labels always delivering to…read morewrong addresses. Yes they also steal.