This isn't the closest post office to be but they process passport applications…read more When I first stopped by it was jut to pick up an application and ask questions about getting a passport for my son. It was extremely busy, long line and wait. Despite that, The lady I spoke with was very helpful and patient, I had tons of questions. Usually when you get to the front the clerk is mean and nasty but not in this case. She explained the fee, what not to write on the application, how to the fee is broken down and times for processing his application. Now, today I tryed my best to get here at 9am but didn't make it till 9:18am. Already there were 2 people waiting to get processed and 1 already being seen. The wait wasn't that long... I believe we were there for 45 mins. That included the wait in line of 3 ppl, processing our application and paying! It's best to have all paperwork filled out when you get there. If not, the wait could be longer! Zelda was Awesome... She processed my sons passport application, super friendly and fast! I normally don't go to this post office but at the end of the day I would go back if I needed too!

Had a Passport appointment for 0930. When I arrived I assume they were helping someone else who had…read morejust walked in. My appointment time came and went with no urgency by the staff to help me. I eventually got waited on at 0950. If I wanted an 0950 appt time, that's when I would have booked it. This post office showed no consideration for customer's time.

Small but nice post office. Friendly and efficient clerks. Small town feel.read more

Not a great post office! The lady in the front is RUDE! STAY AWAY! If she's there! I never have a…read moregood experience. It's not just me. Every one in freeburg says the same thing!

The Troy il mail driver, female, is the most inconsiderate. This individual does the Melody lane…read moreroute. She leaves packages out on the road on rainy day snowy days and anytime she feels lazy. Our items are damaged or damaged. I have reported her several times and she does what she wants. There is something terribly wrong with her. Postal! I have confronted her before. She fears not! I'm I wish the post office would take responsibility for there emplyee

Easily the most overpaid SOB's in the state…read more The mail carrier cannot even be bothered to close the mail box. So when it rains the mail gets soaked. But they do not care they put it in the box. Not their fault they did not close the door right? They have absolutely no problem delivering to the wrong address. I have the advanced notice as to what mail is coming. There has been several times where I get an email saying something is coming that we do not have a scan for and then the mail arrives and whatever it was is not there. Then in in office. They cannot possible give you a piece of tape. Oh no. I needed two piece of tape but I had to buy a $4 roll of tape. You are telling me people some of these people are making $20 an hour on up and they cannot give away two pieces of tape? $20+/hr is waaaaayyyyyyy overpaid for ringing up a transaction or putting a letter in a PO BOX. Ringing a transaction I admit requires some skill putting the mail in a PO Box requires being able to read. Wow way to put that third grade education to work.

Ran by nothing but crooks! beware you'll get empty packages also please don't make the same mistake…read moreI have renew tour vehicles registration in person usps stole mine!

Multiple times I've requested a mail hold and the mail gets delivered anyway. Carrier has been…read moreinconsistent, with in some cases deliveries being non existent for a week

They consistently don't attempt to deliver packages but misrepresent they did by leaving notices…read morethey tried to deliver by sticking a notice in the mailbox with your letter mail and take off. They don't get out of the vehicle to driver the packages. I have seen them do it many times but unable to catch them to get my package because they do it so quickly. Mail takes forever to arrive (sometimes weeks when it should take days). When I do get packages, they are often left on the edge of my porch where it sticks out and gets wet and destroyed instead of under the covered portion where common sense tells to do it.

I feel that this post office does not get enough credit. The staff are always friendly and helpful…read more I have never had any issues as the lines move quickly.

I use my PO Box for business. But I am disgusted by the behavior of a particular employee named…read moreJennifer. She was so nasty and so rude that I absolutely refuse to utilize this office. The rest of the staff - super sweet. Often, I don't go to the box during business hours so the only staff I've had the pleasure of speaking with are the manager and another gentleman. This lady, however, has an evil spirit about her and I hope she understands that karma has the last laugh. Unprofessional, condescending, and dismissive as if she is better than the next Jenny "off the block". Using her boss as a shield for her disgruntling behavior. Jenny you might be a better fit for Waffle House with that demeanor. Have a bless life - you need it. Maybe one day, if you pray and work harder, your pay will put a smile on your face!

Lov the the staff always very nice , helpful and thoughtful answer all ?? Plus very clean!! So…read morefriendly

Jim was rude, arrogant, and thoroughly ill-tempered. I have been a customer of this UPS store for…read moreseveral years, but will NEVER go back again! When customers become an inconvenience to retail businesses, it's time for them to consider another line of work!

I use this location several times a year to ship packages and returns both domestic and…read moreinternational. Always fast, friendly, helpful and professional.

I have been doing business with MailPro Highland (formerly Highland Mailbox Store). I want to…read morerecognize Jordan, as he normally is the one who fills out, copies, certifies and makes my visit stress free. He has gone to my car to carry my items in to return to Amazon. As soon as he enters the return documentation the day you go in, Amazon gives you credit for the item the same day. Customer oriented store. I am so happy we have MailPro service. AGAIN THANK YOU!

Had to return some Amazon packages and Nathan gets what customer service is all about! Will…read moredefinitely recommend this place. Thank you again Nathan.