If I could rate this post office a "negative" 5 stars, I would!! The most "inept and incompetent" post office I have ever encountered!! If you want to ever receive your mail, don't expect to receive it here!! From the managerial staff, all the way down to the letter carriers....(mine was great, until he decided to go on multiple vacations and had others "try" and deliver my mail) I've had to pick up my mail at neighbors locations, they've cancelled my mail and had it forwarded to my neighbors new location in another state, they always tell us our "address doesn't exist" and send back packages, they've lost our mail for 2 weeks, somewhere in the post office....,they said a package was sent to Philly Pa. but it wasn't because the package didn't even belong to me!!...they tried putting the blame on Amazon, funny..., I know, these are only "some" of my experiences here!!! ....If you think of doing business here, Quick...Run away!!!! You'll thank me later read more

The postal service continues to have trouble delivering my mail despite my living at the same address for more than 30 years. Often when the regular mail carrier is on vacation we receive no mail , or the mail is delivered to the same house number on Rising Trail Drive, Middletown, CT when we live on Rising Trail Court, Middletown, CT. On a regular basis our mail is delivered to Rising Trail Drive. Today, at work, my employer brought mail sent to me by them and the mail had a Return to Sender label on it that said I moved and left no forwarding address!!! This incompetence has to stop!! We are paying more for postal services but getting worse services. read more

Very informative pleasant the clerks answers your questions well Usually never have any problems there very nice getting in and out. They always have a good selection for stamps. They always have boxes there when I go there to get them. read more

I never have had a problem at this office. I have been there over 20 times, sometimes with unusual requests, and have never heard any comments from the clerks!!! It is a pleasure to go in here. read more

I was placed on hold for 10 minutes by Joey ! He unhelpful . I called back he won't pick up the phone ! I asked about my tracking he was rude abs didn't want to look it up read more

This is about the worst post office imo on the planet! My husband & my father were both in the military, so we moved around my whole life. Very few problems. This place? OMG! I live in Middletown, but get mail for the same "street" in Meriden - HELLO, different zip! I also get mail for other people who's last name is also Italian... & no, I'm not picking on the gov't for decision making they have no control over. I'm griping about incompetence & laziness! I also just love it when I complain & get told that they've not had complaints before. My response is, "Really? Because I've complained!" There was the time I ordered copies of my daughter's birth cert in Jan. We had paid for rush processing & 2 day shipping & certified, so extra tracking requiring a signature. Ordered in Jan & got them in March! I'm handicapped & in many cases am sitting 15' from the door - especially when I'm expecting something. NOBODY knocked. I don't have a doorbell, but I have a neurotic JRT that barks incessantly when someone even thinks about stepping on the porch! I called FL to get a tracking # & it showed they were still with USPS. Called several times on several days bugging them & FINALLY they were found in some bin with "lost" mail - that info came from the person that found it. Many times I've had something "out for delivery" change to that it couldn't be delivered due to an issue with the address - something about no access. Open porch with mailbox on wall. I was told that there is no option for "carrier ran out of time for the day" & so they just pick a random one & yet I've been told by several friends & family members that work for the USPS that there is no "ran out of time option" because they're supposed to work until they finish. Sooo? Every time I complain, it gets taken out on our mail. In 2016, I was in my room upstairs. Now, I'm hard of hearing & I heard what sounded like something huge hitting my porch. It was the box with my laptop in it! It seemed ok. Now the hinge squeaks! I looked out the window & the guy was standing in the yard. He'd frisbee'd the box. This gets done a lot. It was also done with a package of rockets! They don't always come up on the porch with packages anymore. Then there's the package that said it had been delivered last Saturday. It was - several houses down! It was CLEARLY marked with MY name & MY address, but the carrier misdelivered it & then the @$$hat there opened not only it, but the item in it! This item is now useless as it is something that is supposed to be sterile! This sort of thing happens a lot! I get many of our meds vial the mail...or sometimes don't... Also, here's another thing. I buy & sell on ebay. That "delivery confirmation" is a legal document & the USPS is screwing with the livelihoods of MANY people! They deliver it elsewhere & the people don't take it to the correct address & then it's gone. When this happens to companies, they in turn raise their prices to cover their losses. There's been many times I've been out in the street with several neighbors exchanging mail. That is not supposed to happen!! Shipping prices have skyrocketed. Shouldn't the delivery reliability? I mean, no matter the price, we pay for a service we're not getting! I have at least 1 mail issue per week. 20+ YEARS this has been going on! I've always had a barky dog too. I do have to say that going to the post office is ok. Sometimes they have the, "I'm on the clock so I'm in no hurry to help" attitude, but that seems to be literally everywhere! read more

Clean and staff helpful, lobby well lit I felt like I was in the sixties and I needed to get my platforms and bell bottoms out. Definitely could use some paint and new lighting. 3 stars for decor read more

I ordered an item and it was suppose to be delivered today, Sunday. Tracking said it was out for delivery. All of a sudden, there is a ! sign next to it. They claimed: The carrier was not able to access the front door to deliver your package. This sometimes occurs when carriers do not have an access code for a gated community or secure building. Please contact for next steps. My mail box is in front of my house. Next to it is a few stairs leading to my covered front porch, where in the past they have left all of my deliveries. What access code do they need to go on my front yard? Someone got paid time and a half and probably sat home all day and then said he couldn't deliver packages for this bull s%%% excuse. Pure incompetence. One of the items I need by tomorrow morning. I will be calling and talking to a supervisor. Unacceptable!! read more

They gave my GREAT mail man another route..always on his grind. I'm currently not getting my mail or they never show up. I spoke with young lady inregards to the issue....pretty much I was told that it will get there when it get there. I'm a reasonable human being, Maybe the guy or lady is new . I think there should have been a better response . I'm getting a P.O box this week and hopefully this should eliminate any consistencies. read more

I had larger, Manila envelopes that I had to send out and needed them weighed. So, I was the first in line, well... the only one in line. There were two clerks there doing other things at the counter, they both saw me but continued to do their own thing. So I am waiting for about five minutes and then a line starts to form behind me. FINALLY, another clerk comes around to help me, and those other two decided to stop what they were doing and take customers. Um.... really?!? Apparently, if there is a line of people waiting then they will do their job. I'll just go to the UPS store in Cromwell next time I need something sent out, even if it's just a large envelope! At least I will be acknowledged there! read more

Currently sitting here waiting for service so that I can process my application for my passport. I was told it would be a 15 minute wait - 30 min later I was told it would be another 8 minutes. Let's see how long it actually takes... read more

US Post Office - Waiting for passport - Post Offices Near Me - Middletown, Connecticut

I love this post office. The people who work there are SO nice and helpful!! They always have products (boxes, tape, etc) in stock. If you want special stamps they'll search all the drawers and in back to see if they have them. They go above and beyond and make going to the post office the best possible experience! read more

I have excellent experience at this Post Office. The staff here are very friendly and professional. I recommend that if you need to stop off at the USPS, this is a good place to go. read more

My mother mailed gift cards for Christmas to my address in Florida and my daughter's address from a mailbox in Middletown. We never received the cards and they were not returned to her address either. It's hard not to assume that they were stolen. read more

i was lucky with my passport .. no wait. the line usually moves pretty fast here if you are buying stamps or need postage. the drive thru drop off mailbox is close to the higher than usual curb that is on a radius, so be careful or you will scratch those chrome dubs. read more

US Post Office - Post Offices Near Me - Middletown, Connecticut

I moved to Middletown, CT less than 1 year ago. Before moving, I have never had a problem with mail delivery by USPS. Now, I have had problems with several packages not being delivered. Most recently, tracking information gave no reason why a package couldn't be delivered, though "out for delivery". The second attempt (on a day that I worked from home), "carrier has no access." My Post box and front door are both street access; as I worked from home, I am also aware that there was nothing blocking street access. Middletown USPS has a serious problem with either their carriers not knowing where they are delivering mail to, or blatantly lying about why deliveries can't be made. read more

Awesome USPS. Good parking and lots of light. It is an older building but they can't just up and move.

My package has been in transit for 5 days. Expected delivery was on the 6th. Now it says it will arrive later but it's on the way. And there is an hour wait when you call. This is unacceptable and unprofessional that I cant get any answers or my package. I'm super pissed off. read more

I have been working with them for years. Staff are very friendly, and try to process client needs as quickly as possible. They also hold packages for periods much longer than most other USPS stations will if you are busy or are away. Brian Ghilliotti read more

Ok This is a total joke, sent a package out last week Monday from Kattskill Bay NY TO MIDDLETOWN CT. Two day delivery, it came back here a week later and was told the computer had a hard time reading the address. We put a PO label on it and re sent the package. This time it got to Middletown but was sent to Milford again...WTF.....The zip code was right the street address was right. It is no wonder the PO is loosing billions, cant even send a package to the correct address!!!! Total incompetence, I laugh but its not funny, ohh finally get a live person but told wrong department. The package department is an hour and a half wait. Its obvious that are a few people not getting their packages...What a mess, need to stop hiring morons!!! My advice you want your packages delivered to the right place and person do not under any circumstances use the USPS. read more

So I had a certified letter that needed a signature on 6/28/17 Got the little piece of paper that said sorry we missed you. The thing is I was home all day. I live in an apartment complex. They have a key. I got a second notice. So I signed it and put it back in my mail slot. Next day when I opened up the mail the notice was gone. I was assuming it would be redelivered a couple days later...nope. Still haven't gotten the letter as of today.I just moved here a couple a months ago and so far I'm not impressed. Let's go to today. I had an express one day mail that was supposed to be here today 7/25/17 by 12pm guaranteed or your money back. I saw the mail truck circle in my complex dropped two packages off at different buildings. Nope nothing. It is now 12:30 and nothing has come. Tracking still says in transit will be here today stated above. I'm not happy. I just know you can never count on the USPS to deliver things on time! read more

Very rude workers. Was yelled at across the room by a female worker that they stop processing passport applications at 3:30. Did not know that. Besides when am I suppose to bring my child in to renew her passport when she doesn't get off the bus until 3:40 pm and the post office is closed on national holidays. read more

I'm not sure who people dealt with at this post office to give it only 1 or 2 stars but I was there this morning and the lobby is very clean, mailing supplies are organized and readily available. The clerks are very friendly especially Kimberly with the green eyes. She was very helpful and courteous. I will definitely go back. read more

I've never had a negative experience there. The employees are always friendly and helpful which is why I periodically return.

Tried to call regarding passport renewal. There literally is no option in the annoying maze of automated answers and options where you can make an appointment, never mind having a question answered. If you try to get customer service it says it's not available until you answer more questions, then it directs you back to the beginning! After reading other reviews, perhaps it's better than getting one of the employees on the line read more