Most of my mail has arrived safely and intact but, over the course of two months, I have had two…read moreletter-sized packages never arrive, one arrive butchered (they included it in a plastic slip saying "We Care" and apologized), and a big package arrive bashed in. Quality control for the Columbia Post Office appears to be on the downward slope.

In typical government fashion, the hours for this post office randomly changed, closing their doors…read moreoutside their posted online and posted store hours (2hrs early). I got there a 5PM, and the doors were shut. They claim they were told yesterday about the new hours, and now me and other customers were not able to use their services because they randomly changed their hours. You keep increasing your stamp price, and your services keep decreasing!

I have an Etsy store and I rely on the USPS to pick up and deliver my packages…read more This was never a problem until I moved to Columbia. In one year, I have had mail sent to my neighbors, and I have received theirs. Most recently, they did not pick up my outgoing mail for two days. Now two days later, the package I shipped has not been entered into the tracking system. Now I am going to have to issue a refund. No problem there, it's not the customers fault the USPS cannot perform. My problem is the lack of accountability. No one is responsible. Mail gets picked up, or it doesn't. Packages get entered or they don't. There is no consistency. What was once a prideful example of America doing it's best, has turned into a circus sideshow. You cannot and should not trust the USPS to do the right thing.

I am at the post office a lot and the only complaint I have is that they don't seem to have enough…read morehelp and the lines get long. But the clerks are invariably pleasant, knowledgeable, and efficient. I've seems them with difficult or confused patrons and they are so patient and explain things over and over until people understand. We are very lucky to have these people.

This USPS Office is the best one I've ever been to in my long life and in all the places I've lived…read morein - New York State, Texas, DC, and Missouri. The staff is helpful and patient - always professional - and they are all a joy to work with.