Idiots at the counter want you to buy a bigger envelop, so they can charge more. Everything is NO to customers. Can't do this ... can't do that. Horrible customer service . The worst. Fire the whole crew, and get people that want to work. Losers. read more

The associate at the counter was rude, not helpful at all, gave me an attitude, and was confused about how to do her job. I have sent packages out at this post office before with zero difficulty, just as I had tried to do today. She was discussing with her coworker how she's going gambling at a casino so she's going to work as many hours as she can. First of all it's unprofessional to talk like that at work. Secondly, get off your cell phone and pay attention to your customers, while you were texting and gabbing away, we were waiting. And thirdly, no one wants to be waited on by a rude, disrespectful person like that, so maybe she should find a different job not in the field of customer service. She had curly hair to her shoulders and was the worst customer service associate I've ever encountered. I wish I could name- drop, but she wasn't wearing a name tag. I will not go to Naugatuck post office again, I will go to a different post office from now on. I'm not dealing with that lack of respect and poor customer service. read more

I've always had very reliable service, both from my mail carriers and at the Naugatuck Post Office. Thanks for all the hard work you do!

I had a delivery slip left at my house and the guy tried arguing with me that the package wasn't at the post office when I tried to pick it up. When I told him to check again...low and behold...it was there. I could have done without the attitude and assumption that I'm a dumb blonde who doesn't know what she's talking about. read more

It seems the Post Office condones carriers trampling across property even though there are clear paths to the mailbox. So what is happening to me is the carrier tramples through snow, and in the process damages edgings and plants that he cannot see under the snow. A call to the carrier supervisor was eye opening. He claims the Post Office has a policy of taking the shortest route. So regardless of personal property they can trample away. Next I will send an invoice to the Post Office, which they will not pay. But I also wonder if said trampler trips on a snow hidden fence and falls, who gets sued? Terrible service. You do not see FedEx, UPS, or any other carrier doing this, or having such a policy. read more

So I was notified via a text update from USPS.com that I had a package available or pickup here at the Naugatuck Post Office. I drove down there to pick it up. Now, I don't live in Naugatuck, but my mail is delivered out of there, as evidenced by all of the tracking info on my mail. The package wasn't there, which isn't even my gripe. The employee treated me like I was either a liar or stupid in front of a crowd of people. He told me "the usps doesn't send text messages", "your mail wouldn't be here anyway, you don't live in Naugatuck", and he looked at me like I was insane. I have been tracking deliveries both ways on USPS.com for many years. They do indeed send text updates when requested. I would like the employees to be educated on how the USPS actually works so in the future I will not be embarrassed and mistreated in front of a room full of people. read more

The last year the mail has been so inconsistent missing coin deliverys check payments and credit card statements you need to investigate

I was a walk in for a passport renewal application. The staff was prompt, nice, and efficient. Although, I didn't have a money order, they had some available, and made it so I didn't have to take any extra trip. I would highly recommend this post office to anyone in Naugatuck, and even to those who drive from Waterbury. read more

I know the post office doesn't read this because they don't have to care. We pay their salary through taxes and make up for the billions of dollars they lose every year. But I have to say the Naugatuck Post office is one of the worst I have ever been to. The workers are rude and unprofessional, they treat you like dirt and are ridiculously slow. The trouble is, hey are all union employees, so no matter how bad they are, they will always have a job and a retirement package all paid by the people they treat like sh*t. Go to near-by Prospect, which is a much better staffed office. Note: Someone corrected me that our taxes do not directly go to the USPS.. True, but the money they borrow at 1.5% from the government and all of the tax free buildings etc they have as well as subsidies, where does that money come from? read more

The Naugatuck post office is run by a bunch of clowns. I had a package that says it was delivered on 11-27 yet my cameras that are pointing directly at my mailbox clearly shows that there was no package left on that day. The people at the post office say that the gps shows the truck being at my house on that day. Ok first off I never said he didn't come I just said he didn't deliver the package that they say they did. This is the 3rd time this has happened and yet they do nothing. Then they tried to say the driver can't remember because it was 2 weeks ago. Really! I sure hope he don't get paid by weekly or they could just not pay him after all he can't remember 2 weeks ago. The water st post office is straight morons. And apparently there drIvers never make mistakes although if it's over 2 weeks can't nobody there recall anything. And I'm sure as usual nothing will be done about this either even though I have camera proof nothing was left but that don't matter apparently there no way the driver didn't leave it. read more

If you go to this office avoid the teller "Roni". For the third time she refused to give me a receipt for my valuable packages that I wanted to mail. She is always rude and made me go back on line to see another teller. Which I had to wait another 10 minutes. The nice man on the end gave me what I needed. I don't know why she couldn't give me a receipt and gives no explanation. She was rude and unhelpful on all occasions. read more