TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.

I want to say that my move with these guys went well for the most part. They were very careful with…read moremy belongings and put them exactly where I wanted them. What I was not happy with was the bait and switch estimate that they gave me. They quoted me 3 hours for the job. They were more expensive per hour then the others who quoted but I figured because they could get the job done faster, I would hire them. Well the job took 4.5 hours and they charged me for five hours. They promised me three men to do the job and they showed up with two men and a woman. I am a feminist and am all for this, but the woman couldn't lift anything heavy so I would say she just stood around for 30% of the time. This means that the job took longer than it would have with three men like they promised. Finally, I discovered that two of my dressers were ruined in my storage unit when they got them to the apartment. I asked the movers if they would take them to the dump. They agreed and I was very happy about this. They saved me the time and effort so I reflected this in their tip. Well this morning I went to throw away some trash in the small dumpster on my apartment complexes property and there are my two dressers right next to the dumpster. This company and its workers are very shifty. They promise one thing and do not uphold their promises. So if you get a bid from them, I suggest you are very cautious to evaluate if the time estimate is accurate. And don't trust their workers either. They will promise you one thing and do quite another.

12/15/19 It has been…read morefour months and the company still refuses to reimburse us for the close to $500 worth of our belongings that through their incompetence have been lost. The NY State Attorney General's office is trying to help us but so far the company has offered us a fraction of the value of what they lost.

Easiest return process ever! Incredibly helpful man answered all my questions and helped me ship my…read morepackage in less than a minute!

Made a photo for the passport - it didn't meet all the requirements! Don't recommend!read more

Big red shipping has been working on their customer service and seem to be doing a better job. They…read morehave responded to my emails about my shipping of items to be stored. Let's see if I get the items when we move my son into his apartment in August. Stay tuned.....

I wish I could give zero stars. This company and its service are truly abysmal. I don't know a…read moresingle Cornell student (in my 4 years) who has received all of their items back from BRB on time. They either lose your items or deliver them 2 months into the semester, or in my experience, both. Do not use this company.

They refused to ship our UPS labeled packages just cuz the label was from a 3rd party. Incredibly…read morerude and unhelpful staff members.

Always courteous and kind. Whenever I ship high value items ($2000+) I use this store and this…read morestore only. If they pack they guarantee 100%. I am quite thorough and neurotic when I pack my items and many of my clients have commented on how well my items are packed. The only folks I trust packing besides myself is this UPS store and I know I get compliments when they ship as well, I have direct proof of it. Anyway. They are top notch when handling your precious goods. A++++

Josh in the print center is great. Will use this staples as my main printing store because of him…read more My son was just born and he helped me print the perfect photo

Every time I come to this location and there is a blonde-headed young lady with a ponytail in the…read moreAmazon return, UPS, USPS register, she is always soooooo slow, for no reason, and she never calls for help. She literally spends 10 minutes or more on each person, asking the same questions three times. It's absolutely ridiculous. I actually wrote this review while I'm waiting in line. This is twice in the last week, and I will never ever return anything when she's working the desk/register., Management needs to train her to be quicker or have her request help when she takes more than five minutes on one person. I hope management reads this review and really takes what I say into consideration. It is Monday, June 9 at approximately 5:02 PM.

By far the most awful service I've ever received. They call me telling me to come pick up a…read morepackage, never told me I had a time limit to do so and then told me they had the package returned to the sender after standing there In horrifically managed line that took me all after noon to wait in. TAKE YOUR BUSINESS ELSEWHERE!!!!

Idk if it's FedEx in general or the FedEx drivers in my local neighborhood (Ithaca, NY). Takes…read moreon-average 3 attempts for them to pick up a package successfully. They were never able to find the package the first or second time. I always pack my stuff in a big box and RIGHT AT MY FRONT DOOR. I specifically write "at my front door, please call," and THEY NEVER DO THAT. Please, please, please, I'm literally praying for them to get their job done.

Great staff and service. We appreciate our local team so much! Fast, friendly and efficient.read more

My phone did a auto fill for my address and I hadn't realized it on an order. The package was…read moreposted as undeliverable on the day it was due so I stopped into this post office. John took the tracking number and called the carrier post office and found the package and asked them to pull it out of the truck so I could retrieve it. At one point the line disconnected and he waited for them to call back. My boyfriend who was visiting from New Jersey said that the post offices near him would have told him he was SOL and that was some of the best customer service he had ever seen. Thank you for making our Saturday morning.