Wish they could be open 24 hours but I know why they cant but I should be able to get my mail…read moreanytime of the day I pay for a mail box but I have to go between the hours of normal business hours just wish they could have a better system like so I could access my mail whenever I wanted thats the way Montour falls post office is they have the office part locked and closed but you can get your mail anytime of the day or night

Top notch customer service from Clint, Everytime I go there he is very knowledgeable and interested…read morein saving customers money on shipping.

Caring down-home service made it a pleasure to have this PO to utilize to the north of where I was…read morestaying at on Seneca Lake. They just need to get a 24hr package accepting receptacle in the lobby & make the blue box outside drive up accessible for a 5-star experience.

This USPS location is fine. I've mainly visited when in Ithaca and going to other locations (like…read morethe Ithaca USPS location up by the airport) has been too much of a hassle. It's certainly on the smaller side (and that's something to consider during a pandemic combined with this period of shipping things for the holidays), but my experiences here are almost never especially involved or complex. The staff here can range in terms of helpfulness or overall service-orientation... some of them are helpful, and others not so much (the latter of which I experienced when trying to get help from this location for renewing my passport). I do wish they had a self-service kiosk (for weighing and buying postage for your item) at this location. While I don't necessarily expect one would be the best idea during a pandemic (ensuring cleanliness after self-service can be fairly problematic), it'd be nice if this location had one for use once things revert a bit back to a normal state... they've just never had one.

Lake Jackson office is always friendly, knowledgeable and courteous. Station is well stocked and…read moreclean.

Great staff and service. We appreciate our local team so much! Fast, friendly and efficient.read more

My phone did a auto fill for my address and I hadn't realized it on an order. The package was…read moreposted as undeliverable on the day it was due so I stopped into this post office. John took the tracking number and called the carrier post office and found the package and asked them to pull it out of the truck so I could retrieve it. At one point the line disconnected and he waited for them to call back. My boyfriend who was visiting from New Jersey said that the post offices near him would have told him he was SOL and that was some of the best customer service he had ever seen. Thank you for making our Saturday morning.

Decent service, long wait times. People get confused easily…read moreabout where things are. They don't restock often. But mail clerks were fast, friendly & could take a joke for sure!

I had a favorite post office back in Oregon and I was sure I would never be as happy with another…read morepost office. Turns out I was wrong- Geneva USPS is a great little office. I adore the staff- who are so helpful and friendly. We have never had issues with our mail hold or delivery. I also kept a PO Box here for a year after our move with no problems. I rarely wait for more than a minute or two to be helped and there is lots of parking nearby in the city public parking, out front or on Linden. Absolutely a top notch operation.

Came in to get two passports done. Had to schedule a last minute appointment here because another…read morepost office couldn't take us and cancelled. Cathie was GREAT, handled everything seamlessly and took care of getting it done! Can't say enough good things.

Always courteous and kind. Whenever I ship high value items ($2000+) I use this store and this…read morestore only. If they pack they guarantee 100%. I am quite thorough and neurotic when I pack my items and many of my clients have commented on how well my items are packed. The only folks I trust packing besides myself is this UPS store and I know I get compliments when they ship as well, I have direct proof of it. Anyway. They are top notch when handling your precious goods. A++++

I have been very happy with the prints I have received. The staff were very pleasant and helpful,…read moreand the location is convenient.

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.