I wish I could give zero stars. This company and its service are truly abysmal. I don't know a single Cornell student (in my 4 years) who has received all of their items back from BRB on time. They either lose your items or deliver them 2 months into the semester, or in my experience, both. Do not use this company. read more

First the positive. To my knowledge Big Red Shipping Services is the only service that can actually come to your dorm room to take away your boxes. This is a significant positive and may mean that you will still want to use them despite the many negatives. Negatives. 1. The place is student run and the response to phone calls and emails is sketchy at best. 2. If you have ever used a moving company, this is going to be very different. 3. The web portal is very rudimentary and it is hard to know what you are ordering. In fact because there is essentially no explanation you will most likely not get what you were expecting. 4. If you order packing, they will be very confused. Packing usually means the movers bring the boxes and you point and they pack. Big Red Shipping expects that you bought all of the boxes in advance and know where everything goes. Almost no one would ever correctly guess the number of boxes that they need. So the onus is on you to over buy boxes. If you don't have enough boxes, it is not going to storage. My suggestion. Only use BRSS if you are happy to pack your own stuff well in advance and only need movers to put it into storage. The packing service isn't what anybody actually would want. read more

Big red shipping has been working on their customer service and seem to be doing a better job. They have responded to my emails about my shipping of items to be stored. Let's see if I get the items when we move my son into his apartment in August. Stay tuned..... read more

I would give negative stars if I could. Don't use them for anything. Very unreliable and unresponsive! They promised delivery & it has been a week of nothing but emails & calls from me with no response from them. read more

Scheduled a pickup 2 weeks in advance, no show-up without any notice. Quite disappointing.

Unreliable and zero customer service training! My daughter is a freshman this year who attended a summer program at Cornell which ended 1 week before move-in. Her summer program recommended Big Red Shipping & Storage to store her dorm room essentials until move-in. My daughter received email confirmation for delivery on Saturday of move-in weekend. As of this TUESDAY evening, NO DELIVERY, only empty promises. My daughter has been given the run-around everyday since Saturday by every employee there on phone and in person. How can this be a "preferred vendor" at Cornell? So sad that parents must get involved because students have already started Orientation and soon classes! Unacceptable operation. read more

Literally stole my stuff. I have yet to get it back. Wtf. They don't respond at all & skip your delivery date?....

I recently booked an appointment with Big Red Shipping to pick-up my items on Monday for a Wednesday pick-up. I set the appointment online and called and received no response so I decided to go to their physical location in EHub. I originally wanted to see if they could pick-up my boxes on Tuesday (I had a same-day pick-up with BRS before). They were rude talking to me, kept repeating to me that they were extremely busy (which I understand, I'm a student too). I eventually had to cut the guy off after the 3rd time telling me how busy they were (I think he doubted if I could speak English...?) and asked when they could pick-up my boxes. I'm pretty easy-going, just wanted to know a day, could've been next week. He said that they could come Wednesday and I asked him if he was sure -- really fine if they had to come next week. I confirmed in-person my appointment, my location, and phone number. I asked them twice if all my information was correct and repeated my phone number and my roommate's phone number to them. Wednesday comes and no one showed up, no call or email to inform me of the no-show. I also didn't receive any contact (phone or email) afterward when they didn't show up. My roommate had to wait 2 hours for them to not show up, with no courtesy email or call whatsoever. I emailed them the next day and they asked me to confirm my phone number because that *might* have been the reason they didn't show up? Shouldn't they know that they couldn't contact me if they actually showed up? They had two phone numbers (my roommate who was facilitating the pick-up and mine) and neither was called. Furthermore, there was no email before or after the no-show and no one showed up anywhere near the apartment complex. If they had trouble contacting the two of us, wouldn't they send an email near immediately? knock on the apartment room? I checked online and I confirmed that all the information I put was correct. I replied to the email with my address, my contact information as well as my roommate's information. I decided to give them one more chance and asked if it can be rescheduled to Saturday afternoon pickup. I asked this on Thursday as per their 48-hour rule. They confirm the appointment with me through email and I checked that it was updated through their online portal. I again asked if my busy roommate could be at home to help with the pickup. Saturday rolls around and again, no one showed up. There was no call (on either phone number) or email again (before or after). I send them an email to cancel the appointment and received no email back apologizing for the incident or anything. This wasted 4 hours of my roommate's time and greatly inconvenienced my entire apartment. I understand students are busy. I'm usually pretty accommodating/easy-going to this type of stuff -- I understand things happen. Just let me know so I can let my roommate go about their day instead of waiting around and don't blame me for having an incorrect phone number when I confirmed my numbers with you three times, neither was contacted, my location or my email. You could've let me know an hour before the appointment and that would've been fine or reschedule to a time that fits your schedule. Storage Squad came today to pick-up my items and my experience couldn't have been better -- they were 10 minutes early, very responsive/courteous, website portal was easy to use, sent me texts/emails and updates before they came, and moved all my boxes in less than 15 minutes. I'm really disappointed by BRS because I've had fantastic service in past (they accommodated same day moving requests and were prompt) and I always tipped well. Very disappointed by the service I got this past week by them, especially with how much they charge, and will never use them again. read more

My daughter stored multiple boxes and a microfridge over the summer on HER account. I called Thursday to check on delivery and was told 8 boxes and fridge HAD ALREADY BEEN DELIVERED. I called again on Saturday to alert them we thought there should have been 9 boxes and to verify they had the correct room number. I again was assured they had all been delivered, but would put an alert to look for a missing box as they were working on clearing out everything left in the warehouse. Monday morning my daughter arrived to NOTHING in her room. To make matters worse, AA left her luggage off the plane in Philly, so she had an empty room with no bedding or clothes. After I woke up on the west coast, I received an email at 12:53 EST that her boxes were being delivered between 9-11 am EARLIER THAT MORNING and she needed to be there. She was still on an airplane and they sent ME the email AFTER the delivery time they scheduled and DIDN'T SEND THE EMAIL TO HER. (I just logged into MY account, which I've never used, and it shows 3 boxes being stored with bar codes that don't match my daughter's, so I don't know whose boxes those are, but I'm sure they are missing, too!) It's now Tuesday 4:00 and after multiple promises of delivery and hours spent sitting in an empty room waiting for them, it appears that: 1) They have admitted they have a major system glitch that will mark boxes as delivered, even though they have not been delivered. Seriously?!!! They're servicing one of the top universities in the country and they can't find someone to fix this computer glitch??? 2) They have major communication problems between their office/phone staff, warehouse staff, and delivery staff. Not to mention their email notification system. Why is one person saying a staff member is at the warehouse looking for them, while another person is saying they have more pressing deliveries so no one has even looked for them? Are there no adults trained in logistics and customer service supervising this business? 3) After 5 Days, they still can't tell us if anyone has physically seen the boxes and scanned the barcodes to verify where they are. Again, this is pretty basic logistics. They should have a map of every bar code and since classes start in 2 days, that warehouse should be pretty empty. 4) They never return phone calls when promised. 5) This is happening to more than just my daughter, based on online reviews. 6) We are left to wonder... did they deliver them to the wrong room/person? Did they deliver them to the dorm room, leave the door unlocked and everything was stolen? Were they stolen from their warehouse? 7) This is not a new company and should have their act together by now. They need to hire staff with computer systems and logistics experience to fix these issues during their quiet seasons. 8) I predict they are about to become a business School case study and receive a storm of negative reviews. 8) We tried calling Student Agencies to speak with the FT staff responsible for overseeing Big Red Box and was told the Dir of Operations had already left for the day by 4 pm and the CEO hadn't been in the office all day. I sincerely hope that's because they were at the warehouse urgently trying to fix these problems, but I am doubtful. read more

TL;DR: I'd give 0 star if possible and would rather kill myself than using their service ever again. I chose BRSS for its association with Cornell but now I hope it dies. Aug 18: I moved in and received only 4 of the 5 packages I stored at the end of last semester and the missing one contains my pillows, blankets, towels and clothes hangers - basically things that you need for everyday living. I called BRSS right away (around 5pm) and made it clear that I need it desperately; a representative said they may have placed the box in the wrong place and will have their employees look for it the next day. Aug 19: The representative called in the morning and said they are still looking for it, which I understand as it must be busy for them during this period of time. I emphasized again that they have my pillows and blankets so I would really appreciate it if they can get it to me ASAP. Aug 20: Called in the morning and another representative told me they already found the box - at that point I'm more shocked than relieved because any other sane company on earth would've definitely called me first instead of waiting for me to call them if they have found a customer's lost item. If I hadn't called, would BRSS just pretend that they never found the box? Unbelievable. Aug 21: Called again in the morning because no one contacted me to schedule a delivery for the rest of Aug 20. A representative said they only have one truck and many packages to deliver. I refrained from yelling at her since she's a fellow student as I am even though I've been living without a pillow or blanket for 4 days. She then said they will probably deliver it to me "today or tomorrow," so I took her word for it and remained optimistic. Called in the afternoon (around 3pm) to check again but nobody picked up and their mailbox is full so also couldn't get a voicemail in. Aug 22: Today. No delivery and no contact at all. Is it that hard to tell whoever's driving the truck, "hey could you stop at this place real quick tomorrow and get this package to this girl?" I was supposed to receive all my packages on Aug 18 so how come now I should wait until everyone else that arrives later gets their package? Is it also that hard to give me an approximate time so I don't have to wait around all day and check my phone every 5 minutes for fear of missing a text and having to wait another day? As school starts tomorrow and student employees get busier, when do you plan to get my stuff to me, huh? Are you gonna wait till Ithaca gets to 30 degress to deliver that box WITH MY BLANKETS to me? Like I said in TL;DR and many other people noted in their reviews, this is a company with no responsibility or employee training. Think again before choosing their service. read more

Never use this service! Big red shipping should have to change the name of their company because they do not actually ship anything. They just force you to buy fedex express (about 5x more expensive than normal shipping) and then charge you 40 per box of delivery from there office downtown to your dorm. They can't even do this well, my box arrived a week and a half late. Nobody answered my calls the dozens of times I tried to reach them. I will never use this service again and would recommend no one else use it either. read more

These guys are ridiculously terrible. I'm in my dorm with none of my stuff whatsoever and I had already contacted them twice about this. My stuff was supposed to be here before I even arrived. I wish there was an option to give negative stars, read more

Excellent service, very timely, and super strong and nice movers! It was very easy to store my items over the last summer and have them shipped DIRECTLY to my room by the time I arrived back on campus read more

I hired them to store my items for the summer. They lost all four of my boxes and my fridge and have been extremely unhelpful with this process. My boxes were supposed to be delivered four days ago and they have nothing else to say besides, "we apologize and can't find your items". read more

I am a current student at Cornell. I wanted to store some of my things over summer break, so I decided to go with BRSS. I placed an order for them to come pick up some boxes on May 18th. No one came for the boxes, despite my constant calls to their office. Then, on May 19th, someone was scheduled to finally come pick up the boxes. No one came again. These people are in no way professionals, please ship or store with another company. read more

When Big Red Shipping first came to pick up my boxes, the storage team arrived late. Then, when I tried to get my boxes out of storage, I couldn't get in touch with them. Their website wasn't working, so I called several times, emailed, and even showed up to the office. When I went to their office, the person at the desk admitted he did not know which warehouse my boxes were in. Finally, I got my boxes delivered to my apartment five days late. The box had most of the things from my college apartment (bedding, plates, silverware, towels, etc.) , so while waiting, I had to crash at a friend's place and go to the store to re-buy things I already owned. read more

Absolutely terrible customer service. I put about 800 worth of stuff in my boxes. They did not make it to the first appointment. When I called, they simply said they forgot to deliver and that they will deliver it the next day before 2 pm. I waited until two pm the next day and called again and they said they had communication issues and that they were unable to deliver it. They then said they would get it to me the next day before 5. Five pm came and they tell me THEY CANNOT LOCATE MY PACKAGE! You're better off leaving your package on the sidewalk than a store with these thieves. Wish I can give ZERO stars! read more

Terrible customer service on the phone. I asked a simple question and associate responds with "why does it matter". I have a right to ask questions about where/how my items will be moved and stored as they are my own. Hire better customer service associates. read more

DO NOT USE Big Red Shipping!!! They arrived about 2 hours late when I wanted them to pick up my stuff, mind you I had a flight to catch and now the semester has started again and they didn't deliver my boxes "pre-arrival" like they claim. My friend called and asked if they had access to our building and they said yes yet they need us to open the doors for them...? So here I am, sitting in an empty room waiting for my stored boxes which they once again told me were going to be delivered from 9-11am and are once again over 2 hours late. read more

Horrible service! I'd put 0 stars if I could. When I left for the summer they never showed up for my appointment to pick up my boxes so I had to haul them to the service counter myself. Then when I came back this August they didn't bring the boxes for pre-arrival. They're six days late now; I've called them multiple times a day and - if they bother answering - they just keep giving me the runaround and telling me it'll be delivered soon. read more

I would give 0 stars if possible. Horrendous customer service. One of my sons boxes, which was supposed to be delivered to his dorm by Friday latest, still is missing. It was filled will family photos, frames, posters and other irreplaceable personal items. We have called over a dozen times and most times no one answers the phone and you are forced to leave a voicemail. The few times that a human picked up after repeatedly calling, I have left a message for a "student" manager name Nick, another manager named Kyle, and an administrator who is supposedly one of the only non-student administrators and who I was promised would return my call, named Bonnie. After 6 days, not a single return call and no box. I would strongly recommend against ever using this organization who clearly does not value customer service. read more

This storage company is one of the absolute worst. They overcharged me $300, lost 4 boxes, and when I received all my storage almost two months later, all my boxes marked "fragile" had been torn in half and repackaged using partially assembled boxes and masking tape. All my dishes, glasses, nail polish, and literally anything else I owned that could be broken was shattered, and those poorly reassembled boxes were full of glass so crushed it was dust. Only after another month did they refund me $300 of the $1200 I paid to ship and store my personal belongings...and I only moved from Ithaca to NYC. I literally would've been better off throwing all my stuff away instead of paying this terrible company for destroying it. I hope this is showing as ZERO stars, because they need to shut. it. down. read more

for 3 years Big Red did excellent job--online they answered questions politely and promptly; the delivery/pickup staff have all been all polite and helpful and they've stayed in touch if running late--but usually did not run late. However the company changed their pricing methodology without notifying current customers, and it cost us the same to store 5 boxes this year as it did for 10 boxes last year! Very disappointed and cannot recommend them after this. read more

Very bad. The only reason their ratings have gone up over the past few months is because their own employees have been going online and posting reviews. extremely disorganized and unprofessional read more

Do not use. Terrible service. They missed my delivery appointment and after waiting for several days, my stuff still has not been delivered. They rarely pick up the phone and they ignore your emails. The worst part is that I am not the only one in this situation. I went to Student Agencies and found out that their phone has been ringing not stop, with a full voice mailbox, and students and parents have been coming in to complain. Save yourself the stress and avoid this company. read more

Like any mother would be, I was very nervous sending my daughter to college all the way across the country. Another Cornell mom suggested Big Red Shipping and Storage, so I looked into it. The previous reviews and ratings worried me, but I stuck with my trusted friends advice. BRSS went far and above my expectations, delivering my daughters items before she even got to school! Thanks to Big Red Shippings pre-arrival service, her things were waiting for her in her room when she arrived, which made her hectic first day much easier. I will definitely be using Big Red Shipping and Storage in the future, and would recommend it to all other Cornell families. read more