I'm still sitting here in shock at the customer service these people provide. I didn't NEED to…read morechoose them as a mailing service, there's plenty of others out there I could've chosen but I chose them simply because it was the first website that came up when I did a search and the process seemed easy peasy! That was NOT the case. I wanted to have my package forwarded on to Canada. Following instructions from their website, I called them a couple days after I know my package arrived to check to see if my parcel was forwarded yet and the girl said they're waiting to hear from the carrier and I should call back in a couple days. The following week I called twice and both times reached their answering service where the lady both times asked for my name and number and someone will call me back. Well this answering service is clearly just for show because no one calls back. After over a week of not hearing from anyone (and starting to feel like a stalker) I write an email to them listing all the times I've phoned and have been told someone will get back to me and can someone please tell me what's happening with my package! Still no response. Today I call and a male voice picks up - hooray! I can actually talk to someone! I explain that I've been trying to contact them for nearly 2 weeks to find out what's happening with my parcel and I say no one is giving me any answers, and he's actually turning the tables on ME telling me (while speaking over top of me) that IM being rude and that they don't call customers (despite their answering service specifically telling me someone would get back to me, so silly me, expecting someone would return my call) I admit there was frustration in my voice, but I was by no means rude, I'm just a paying customer wanting some simple answers that I've been trying to get for the past nearly 2 weeks! I don't think that's too much to ask. When I think about it now, that's a sign of an abusive personality - turning the tables around making it look like it's MY fault. I'm not one of these people that thinks the customer is always right, I just wanted to be treated with some common courtesy. If you say you're going to return the call then return the call, or hell, just write an email telling me what's up if you're that busy. When I spoke to this man he had all the answers right away and said the carrier would be picking up the package the next day.....just like that! So why did it have to take almost 2 weeks to get that sorted!! Now I wait to see if my package actually shows up..... I really hope it does because I never want to have to talk to these people again as long as I live. The fact that these people maintain a business is shocking to me with customer service like that. They need to remember that they're not the only mail forwarding service that exists, so they need to rely on returning customers. So show your customers a little human decency!

Man there are some lousy reviews here. I've been a customer for more than eight years now.. Yeah,…read moresometimes I could see how they end up with some poor reviews... I think it's a pretty thankless job. The place is greatly improved over the last few years. It's not perfect. I am very happy with my dealings with them. Even when I've had a problem. They've addressed it and we moved on. I can't really address any of the other posters comments or experiences... But I can tell you it took me a long while to figure out how to maximize my experience dealing with them.. And today I have a great relationship (Customer - Vendor). I get all my packages... I get fast service... And they legitimately go out of their way to help me.. Here are some of the things that I think make a difference... For both me the customer and probably for them as well. 1. Show up prepared with your tracking numbers. (If you're crossing back over into Canada, you probably need to have all of this paperwork in with you anyway) .. 2. Try to be courteous, I know sometimes the staff there seem a little short with you.. Every time I've been there, there are usually two or three people in front of me and they're doing the best they can to move things forward quickly.. Matt probably should smile more when ppl approach the counter... It does make a difference when someone is approaching you... Just saying.. 3. Don't stand there inside opening all your packages... Confirm your tracking number. Take your stuff outside if you want to unpack it.. They do give you two great big recycling bins to put your old boxes in .. I've been there many times where people of been unpackaging all of their stuff and leaving the boxes just sitting on the counter or in the garbage can over in the corner... I would certainly be in a bad mood if I had clean up everyone's garbage five times a day... Oh and another tip .. Bring your own box cutting knife... 4. Check to confirm that your packages are actually delivered prior to making the drive... Think about it, you show up there with no tracking number... You tell the staff that you think it's there, but you have no proof. you start fumble F**king around with your phone looking up the purchase's with a lineup of people behind you. The staff now have to run around and try to figure out where your packages are or spent a lot of time looking up tracking numbers to figure out if you actually have something there... After you watch three or four people in front of you do this.. You're probably going to be in a really pissed off mood.. And you're definitely going to take it out on the staff.. 5. If you check your tracking number and it's being delivered THAT DAY or was delivered that day! Don't freak out... Yes, your tracking number may show that it may have been delivered... But guess what it ; doesn't get scanned in immediately all the time... There is a big sign in the office that says 5 hours from the time the packages delivered until it's scanned into the system... Having said that, there are many times that I showed up .. And packages have arrived that day... I politely with a smile on my face asked them to check to see if it's in the staging area and hasn't been scanned to the system yet... And yes they do this for me every time... It's all in the approach people... I gave it 4 stars as there is always room to improve ! I'm sure there are some more things.. But this is my short list of what to do to make your experience better ... And yes, I'm a real customer... I don't work there.. I'm not buddies with anybody there ... I've just spent a lot of time and money sending my crap there ... And I'm glad there's a service like this for ppl like me close to the bridge!.. Steve