*Based on my experiences* First things first: If you can and you know you need to get to the Post Office that day, always try to go right when they first open. The clerks are generally in a better mood and so are you because there shouldn't be a huge line or wait. Second: There should be more than 2 clerks on at a time, but the clerks have been generally helpful and cordial each time I've come in contact with them. Even the cleaning guy is nice and says good morning. I do believe that they are moving at the most appropriate speed to better serve us and make sure we don't have to return twice or even three times. Lastly, this location will do if I have something easy to mail out and that can't just be deposited into the blue boxes on the corner. I've never used the passport services but I feel that if I did, I'd just go to the main branch in Jamaica. More for me to keep busy with over that way. read more

US Post Office - Monday morning line - Post Offices Near Me - Ozone Park, New York

To be fair, THIS location isn't as terrible as the Sutter location. It's nicer, the employees are nicer in comparison to the Sutter Avenue location and the wait, though shorter, isn't usually shorter by much (these days). I have been using this location for maybe 3 years and the wait times used to be much shorter, 10-15 minutes or so, compared to 30-45 minutes nowadays. I think that's because there are also fewer staff. Back in the day, there used to be at least 3. Now there are usually only 2, and in some cases, just a single person behind the counter. I have to shout out that one South Asian clerk who helps me out; the little dude with the curly hair who talks soft. He always apologizes when the wait is long, and he's efficient and works as quickly as he can while still being accurate. I also miss Robin and Shannon; I really looked forward to going to this location in the hopes that I would get one of them. I have only ever had one baby incident with a clerk who gave me a little bit of an attitude because I wrote the "From" and "To" addresses on the box incorrectly and she asked me to rewrite it. I understood though: she was frustrated because she was the only one working that day (one of the clerks called out) and the line had been out the door for a good 30-40 minutes so I know she was stressed. To her credit, she taped over the box with a sheet of paper so I could have space to write, and she even lent me her marker because I didn't have one (since I didn't think I would need one). Overall, this location is okay. Had this been a review from 3 years ago, it would have been 4 or even 5 stars because of the short wait times and nice clerks. I started using this location because even though the Sutter Avenue location is closer to my house, it's right there by the projects, and the clerks in there are ghetto as hell and like another reviewer said, they act like you are bothering them for just doing their job. Crazy, right? Tell me I'm lying. I feel like this place is always busy nowadays. One reviewer correctly said try to go here when they are first opening up. I agree, and definitely don't try to do business here on your lunch break, unless your lunch break is two hours long. read more

They do not respect appointments. I made 2 appointments for passport processing. 1. First one was cancelled because "Do not schedule passport appointments on a Monday". even though their system allows it. They put me all the way to hillside. They also let me know this maybe 30mins before hand. 2. Second one cancelled (although they got annoyed when I said that on the phone...). They put me at a different post office and at an even earlier time. So my only option was to leave work. I really didn't want to go through with this BS again. So I did to handle this. Also if I wasn't lucky enough to be close by, I wouldn't be able to make the appointment. read more

US Post Office - Issues I had to go through dealing with them cancelling my appointment and rescheduling it to somewhere else. - Post Offices Near Me - Ozone Park, New York

The lady at the desk was so beyond rude. She was on the phone the entire time, gave us attitude, cut me off every time I talked and had no patience. I don't recommend coming here. read more

They work super slow here. Had a passport appointment for 11:45am and I came in at 11:30am and they were seeing people who had 10:00am appointments. What is the point of an appointment if you're going to have to wait hours despite being early for your appointment. There should be a rule if you're more than 15 mins later for your appointment you have to make another appointment. read more

-000 Absolutely no stars for them number 25 man could not even say Wednesday they're nasty. I had plenty of postage on my card envelope. He insisted it go super first class and I spent over six dollars for Stamps Since when is the post office in the business of scamming people out of their money. These are new people because the old ones retired. Come on Billy you're the supervisor do better. And do people better. To save money not to spend it unnecessarily and because I was mailing a birthday card ornament on it I was questioned for 10 minutes. Come on now. read more

I rarely venture to this post office location due to lack of time. On my off-day I needed to send documents which were long overdue, yet unsure of the postage. The postal clerk courteously and cordially offered options of next day, priority or certified, which I have never been given options as I hoped no negative comments of my rose quartz colored, A10 Stardream envelope. This location is well equipped with air conditioning. There is a beautiful wall mural depicting Aqueduct Racetrack of a horse race with a airplane in the background signifying John F. Kennedy Airport (JFK) specific to Ozone Park, Queens. This mural is imperative to this area's pride as Aqueduct Racetrack. During inclement weather airplanes always fly overhead this area as a standard route, ergo the airplane depicted in the background of the mural. Customer service is professional and courteous which encourages a return visit. A postal clerk occasionally calls out if any patrons are picking up packages. Impressively for a small branch of a moderate small community this post office offers passport application services-- by appointment only. P.O. Box rentals are abundant with no shortage separately from the window. Business hours of operation are within reasonable. U.S. Passport applications are processed here but be prepared for the long haul wait. read more

US Post Office - 91-11 Liberty Avenue Ozone Park, NY - Post Offices Near Me - Ozone Park, New York

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1. Why is the post office so damn dirty? 2. Why do all the workers act like I'm bothering them? Don't blame me that your fellow postal worker couldn't figure out how to leave me my package. It's your usual, standard post office. You can get what you need or pick up your packages, get stamps, etc. It is a a walk around the corner from where I live and I only go when I have to, see #2. read more

I walked into the post office today in the afternoon and he first time ever, I don't have to wait in line! Everyone is friendly here and there are little to no lines! I can't going into those busy post offices where it takes 30 minutes just to send or purchase something! If you would like fast and friendly service, this is the place to go! read more

Highly disappointed! I made an online order from a store, and I tracked the package online. The day I thought it would be delivered, it never came; I checked the tracking and it said that it was ready for pickup at the store, even though nowhere in my order indicated that. I then scheduled a redelivery. The tracking then said it was on its way, however, it never came. I went to the post office 2 days in a row, and they said all you can do is wait and gave me a phone number to contact the post office. I went on vaca for 2 weeks, and when I came back, I still had no package! I called the office and she said she would give me a call back later that day and never did. It has been a week now and still have not received a call! This was inconsiderate and they should have just claimed they lost my package. read more

This is a great post office. They are very friendly and the mailman that deliveries my mail is AWESOME. He picks up my packages and he is friendly and helpful. When I lost a package due to international shipping, they explained the process and did everything possible to help me recover my package. It is nice to have a service provided by the government that does a great job and this particular post office is just that. read more

This review is not really for the people that works INSIDE the Ozone Park post office, nor the regular mailman/mailwoman, but rather, whoever does the package deliveries via USPS truck (it was a heavy package..), tsk tsk, SHAME ON YOU! I was expecting a package to be delivered today so I took off work to make sure I received it. I stayed at home all day, checking on the status of the package and it would constantly tells me its "Out for Delivery". Then comes around 7:30pm when I check the status, it said an attempt was made and notice was left @ 5:33pm which was a LIE! No attempt was EVER made nor there was there ANY notice left!!! Someone is apparently lazy and just didn't even bothered to do his/her work. No wonder USPS is going down. This crap will NEVER happen with UPS/FedEx. Ridiculous. read more

Just your standard post office, long lines, indifferent staff, and ample parking. I went to mail an important letter here and I asked when is the latest the letter will arrive and the post office worker said never...never? read more

Went in because we had receive a letter in the mail that our passport application was missing certain stuff and they couldn't complete the process. We went in and showed them the letter. Due to the fact that we had all the other forms filled out, with the exception that the we had filled it out with blue ink and not black. The supervisor (believe her name was Tony), saw us and she said that we needed to fill it out in black and since no one else had showed up for their passport appointment she could process ours. UNLESS anyone with an appointment showed up!!! Excited and realizing no one else would've done that for us, we raced to fill it out!! We were done before anyone else showed and the long, black hair, SUPER quick, upbeat lady took us in on the third window. She was so quick and before you know it she had sent out ourapplication. We are so grateful at how quick and understanding they were. They weren't nasty what so ever!!! Reading the reviews, I think that anyone who comes in mad or with an odd attitude can't ask for anyone to be treated SUPER NICELY. I think that we were so nice and polite at how we presented the situation that they were glad to help us out. Honestly we couldn't have asked for a nicer outcome. Thank you so much for your hard work. You made our Monday!! read more

No good the black lady always high price everytime I ship Thats way no waiting line I never back this place read more

Covid has nothing to do with this location. The workers (except the Spanish manager) seem like they hate being there. Any size package you have they will huff and puff with an attitude. You basically have to pay for next day unless your package will never get there. I send my brothers food packages from here and they complain that the boxes are heavy and don't want to lift the box. In fact on 12/1/2020 they all said, "Not me." When it was my turn and an older lady took me and complained about her arms hurting. Their attitudes sucks. It's never more than 2 tellers, so the lines are long. No matter what time of day you go. Good luck on your journey with this location. I really wish they would update their staffing at this location. It's not professional at all. read more

Interesting that both times i mailed cards out from the window, had the clerk add the postage......the cards magically disappeared. I hope they enjoyed the gift cards in those envelopes. Never again. read more

Ed and Deb. You are the BEST. THANK YOU FOR BEING SO SWEET AND HELPFUL !!! I can now send my engagement party invitations without a sitch and get back to work in time ! :) read more

This is the second time I have an issue with a package! First package was delivered to the wrong address, had to contact the vendor and ended up paying twice for an item. Now I was waiting for a package called made a missing package report miraculously the date changed and now it changed again and now they said it was delivered!! I'm out $200 bucks and no one can help me!! I'm so disgusted. read more

This US Postal Office is very convenient; They also do passport photos. The staff is okay. Not too nice or mean. I like it. They also open early. read more

I got some other address mail placed in my mailbox today. When I checked my neighbor's mailbox they got mail belonging to another address. I called the phone number listed for your office and the phone kept ringing and ringing until I got a busy signal. I am waiting for an extremely important piece of mail. WHERE THE HELL IS MY MAIL??????? What is going with our mail delivery? 90-20 Pitkin Ave. grace read more

This post office needs to get better employees. Some of them actually do their jobs while the others don't, they lose packages a lot and are disrespectful when you try to get help from them. I've had packages delivered to the wrong house, damaged, or it was just never delivered. Every time I try to get help they are rude and unhelpful. I'm only giving them two stars for the employees who actually care and are helpful. read more

There is nothing wrong with the Ozone park office ,the limitations are the same as every USPS office in NY, But! the temporarys do not know how to read addresses, I am 79-15 Pitkin Ave. and my neighboor from 78-15, 77-15 call me to tell me they have my stuff, I cvollect coins and value stuff ,PLEASE INSTUCT YOUR TEMPORARYS TO DO A BETTER JOB!!!!!!!! read more

this post office should be closed or better yet fire all their current employees and hire ones that want to work. this post office marks packages as delivered for you to go and pick them up. whats the fcking point of paying express shipping if they dont even ring a doorbell to see if anyone is home. i think they should do themselves a favor and just close the stupid ass post office. rather deal with ups/fedex read more

went to the post office for help on a package thats been stuck at a sorting facility in bethpage ny and what do i get sorry i can't help you. the post office worker couldn't even give me a phone number i could call and i asked to speak to a manager and was told they can't help me either. to make matters worst the lady i was speaking to had an indifferent attitude about the situation. talk about worst customer service ever, i was basically left to figure it out for myself. read more

They need to fire that delivery person....multiple negative reviews have been made against this individual on other websites....my situation is where they say a package was delivered which never was....something tells me this person is stealing mail......ive also had times where ive waited all day for my package to later on i check the online tracking and it stated a delivery attempt was made and a postage was left. which was a complete lie.....i will get to the bottom of this. they really need to get a new delivery person.....i will advise anyone expecting a package to try and get it shipped with another more reliable company. read more

I was waiting on a package, status says delivered left at my front door. Really?!!!! left for anyone to take at their leisure. My package should have been given to me. In the notes it stated to ring bell. Horrible service. Then the black girl has an attitude problem when I went to put in a complaint. read more

Very good location! Yes I said it! I can't believe it myself but this post office is excellent. I was there today May 8th around 10 am very clean organized friendly staff. Easy experience every time! Keep up the great work! read more

this has to be one of the worst post office's. the employees at this location are lazy and disrespectful.they do not work..(gossip) among themselves about customer. they all cover up for one another when packages go missing. trina wilson who is manager for this post office has no strength. if everyone is to come together and contact washington this will not be happening.... contact- united states postal the office of the vice president consumer affair- 475 l'enfant plaza.sw room 4115 washington,dc,20260-0010.... phone # 202-268-2000 read more

The worst post office I ever went to, I tried to purchase a money order for over $3,000 and the Spanish female worker had such an attitude she had yelled at the gentleman being served before me and then when it was my turn she completely flipped out about the paperwork involved in my request. She gave me the form that needed to be completed when I asked her why they needed my SS# and birth date she went ballistic on me and stated this is her job and don't ask her any questions if I want the money orders fill out the form because she doesn't have time for this, when I asked to speak to her manager she really went crazy saying the manager would not be in for another 2 hours. This lady was obviously dealing with some personal issues and brought it to work, she is unprofessional, ignorant and obviously not trained in communicating with the human race. Shame on her and shame on management for not supervising this hostile postal worker. read more