This USPS outfit is awful. Thrown and broken items. Constantly losing packages in our community. So fed up you call and file complaints? You are met with excuses from the supervisor/postmaster. Pay the extra and have another entity do your deliveries if you can. At all costs. The pollock pines USPS office needs a total overhaul. Top to bottom. read more

Always been great. Package delivery has been excellent! Thank you for the overall awesome way the carriers do thier jobs.

I'm sorry to do this, but this is such a common issue, I don't know what other options are available. Our packages are not reliably delivered. It's ridiculous. Today, I was notified by Amazon that my package was undeliverable due to a full mailbox. 1. That's not true. 2. It was a large package, there is zero chance it would be even considered for mailbox delivery. We do not have weather impacting deliveries, and nothing is blocking my drive way, no animals outside. So I'm only left to think negative thoughts about your service. It's really unfortunate. read more

If you absolutely love having your packages lost or stolen with no repercussions, you're looking at the perfect place. Avoid doing business with this post office as much as you possibly can. You'll be adding on at least five years to your lifespan by avoiding the stress. read more

If I could leave 0 stars for the delivery person on our route, I would. I've tried to file numerous complaints about this, but the website never allows me to - the people working the counter are always nice, but you guys NEED to do something about whoever keeps leaving packages in the yard. I can't be the only person who experiences this on a weekly basis. It's like they make it halfway up our driveway and give up, then find a random spot in the yard. Just leave it at the mailbox, at that point, and not in the dirt under a random tree. Also, my latest package was delivered to a house with a completely different street number than mine. When I called about it three days ago, they said they would get the delivery person on it so they could pick it up from the person's house and bring it to me, but I never heard anything and still don't have my package, when it's literally right around the corner and down the street. Now it's a holiday weekend and you all are closed until Monday. I'm thinking of going over to the house were it was delivered to see if I can just get it myself, but it's not really my job to pick up and deliver packages from strangers' houses - it's yours, supposedly. PLEASE fix this. Re-train your people. Something. read more

I am very disappointed. If I can put negative stars, I would. Guys, if you can read delivery instructions in English. It said, "Front door", NOT "Front yard". I read the other comments before I write this. At least for other people, the package was delivered on a cemented front porch. Come on, it's heavily rain today and many weeks before, it was heavily snow. My packages were soaked wet sitting in my front yard. For peace sake, if these are your packages, would you like them soaked with rain or bury with snow. The tax-payers do pay you for services. No one forces you to be a postman/post-lady. If you chose to be a federal service workers, at least put some dignity and courtesy for others. read more

The delivery drivers are lazy. I have had several packages delivered to neighbors and I never see my purchases.

I have had nothing but problems with this post office for the last 3 years!! The mail carrier Sara from the time I complained about the fact that she would continue to deliver my packages to my neighbors house instead of mine has continually not delivered my packages and held them at the post office. ENOUGH IS ENOUGH!!! I have to go buy cat food today because she did not deliver my cat food as usaul!!!! Someone needs to do something about this carrier. She is AWFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

The drivers that deliver the mail in the Ponderosa pines mobile home park are constantly putting mail in the wrong box. And commonly important mail never shows up. Like bank statements and bills. I know it's hard to get good help up here, but even a squirrel could do better read more

They have no common courtesy, and they threw a package right onto my porch right in front of my eyes, instead of handing it to me they really need to change something read more

I bought a house with a preexisting mailbox on a tree infront of my house early last year (2023). It took 3 months to be told we needed a regular mailbox, so many inches high set in a bucket on the side of the road, another month after that to be told our address doesn't exist in their system. Another month later we were told our mailbox was on the wrong side of the street. Most recently my mailbox was knocked over by a snow plow and my mail was returned to the senders. No notes of any kind have ever posted or delivered, I had to get all of this information by going to the post officeto complain. At one point the mailman stopped as he drove by, I was sitting in the front yard tending a burn, looked at me and drove off. This was after I had been told I needed a new mailbox but before I had been told my address doesn't exist in their system. Mind you, my house was built in the 70s. read more

What sad incompetence. I mailed a $2,000 auction deposit to Maryland, with tracking. The clerk told me that my mail should arrive at the destination in five days, six at the latest. Six days later, I checked the tracking to find that the my mail had just that day reached the distribution center in Oakland. At this point it would be too late to fund the deposit so I went into the Pollock Pines to find out what had happened to the delivery. A different clerk now told me that this delivery could take up to a month. Well, if that was represented up front I never would have trusted my deposit with the USPS. I told the clerk that I needed to try to retrieve the deposit and he directed me to a USPS service called mail intercept. I asked him how much the service would cost and he told me it would be around $4. So I went online to USPS and filled out the application to find that intercept fee was not $4 but was $193! Lesson is that when you experience this kind of incompetence once you should only expect more of the same. There seems to be no fix for bureaucratic idiocy. read more

Worst post office anywhere I've lived. I've been around the country and this state and it's bad!! They take absolutely no pride in their job. They make poor excuses. They hardly deliver packages. Most likely thieves among the carriers. Terrible customer service. Carriers yell at kids outside playing. Post master justifies not hand delivering packages like it's not a part of their job. It's just terrible. Most residents have issues and can agree. read more

Horrible mail Service! If you live in pollock pines, you know how much usps here sucks! Between losing important mail a few times a year to saying they can't make it to your house to deliver a package. When the roads are clear. read more

I wonder who is in charge of this asylum? Love our carrier but he can only do so much when the bosses can't figure it out. Dismal service, just terrible. read more

I will preface by saying I have owned 5 homes . . . Consequently, I have never, ever, seen a worse U.S. Post Office then the Pollock Pines U.S. Post Office. I think perhaps 1-2 times in the last 45 years my mail has not been delivered correctly. Conversely, the Postal employee(s) whom serves Fallen Oak Trail has mis-delivered my mail and packages OVER A DOZEN TIMES!!!!!!!!!!! Worse, she or he has done that in 6 months time since I moved here!!!!!!!!! Not only have I contacted the Pollock Pines Post Office about this incompetence, but I have also contacted the Regional Post Office as well. Why this person(s) still has a job is beyond me. Additionally, it should be noted, that I am not the only resident that has complained about the postal carrier's competence to do his/her job. Per other residents in my neighborhood I have spoken to - they have similar experiences the postal worker(s) who serve this route. It is beyond the pale, that this incompetent service is allowed to continue. Quite frankly, my next complaint is going directly to my U.S. Congressman, Mr. Tom McClintock. 'Nuff said. read more

When I go in they are friendly and helpful, BUT, I am very frustrated with whoever my delivery person is because he or she (I think it's a new woman) constantly delivers my packages JUST a few paces from the front door in bad weather. Then today, there was this (see pics). Seriously? Whoever delivers packages like this is incredibly lazy and should be fired. read more

US Post Office - This is where my package was left - Post Offices Near Me - Pollock Pines, California

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I agree with all reviews. Just had my packages delivered, some said they were delivered days earlier, and got the death look from the old carrier! Maybe because I called this AM to check on packages that were marked by Amazon as delivered!! Oh I've had many issues with this PO since moving here last year. I hope she doesn't train this newbie to act like her. And these are government employees....should be thankful they have a job with benefits! I'm appalled... read more

Thank you for throwing my package out of the truck directly onto the ground all because a trash can was slightly in your way from you placing it in my mail box. I got it all on camera...your temper tantrum. I'll make sure the trash cans are out of your way from now on during trash pickup so you are not inconvenienced by two feet and you can stay seated in your truck. read more

So, it takes a lot, like a lot a lot, for me to take to the interwebs & complain...I don't like complaining, but it must be done here. I've lived in (7) other communities in my illustrious 47 years, & (3) others in the Northern CA foothills, & this Pollock Pines post office is not simply the worst, it's the only bad one. Further, it's not bad, it's unbelievably embarrassingly horrible. I don't choose these words because I'm upset, rather because they're accurate, & I feel it's important that folks get a real feel for this post office. So, it snows in Pollock Pines...a little news flash for ya, & not once in dozens of snow events has the mail been delivered. We recently had 3 full days of bright sunshine after a large snow storm...plows are on it up here & the roads were clear the day after it last snowed. As always, zero attempts to deliver....to anyone, & we're on one of those large multi box units, so the driver literally pulls up & tosses the mail in & drives off. To be clear, I make sure to remove all snow from around this multi unit every time it snows for the neighborhood, leaving no reason not to deliver, yet they find one nevertheless. Laziness. When I/you call to politely inquire, it's met with the most sour attitude you've ever heard from an older gentleman, spitting out excuses with a tone that suggests you're a monster for wanting your mail a carrier could be ruthlessly murdered by a snowflake if she/he we're to even attempt delivery. Even in the best of times/weather, this post office will misdeliver, lie, & generally show off their collective aloof, lazy, & mean states of being. What I'm attempting to say is, not a super dooper great post office, & it's so awful because there is no alternative...you get the post office you get, & you do throw a fit....after too many years of disservice. read more

This is my 2nd review. I wish I could give negative stars. They LIED right to my face. My package went out for delivery on Sunday. The private P.O. Box I have is closed. They said they would deliver it Monday. Never did. Tuesday. No show. Status shows left in box. Tried to call the district office to complain. Phone tree does not allow you to. USPS as a whole and Pollock Pines post office in particular is HORRIBLE. read more

In my neighborhood, the mailboxes are not only on one side of the street clumped together with a neighbor's (an ugly one in front of MY property next to my charming one) for ease of delivery but also located in a totally inconvenient remote location from my front door on the far side of my steep driveway. I only use my car/driveway about once a week. So I wonder why a Postal delivery person would find it acceptable, other than laziness because close to the mailbox, to "NOT" deliver a tracked package at my remote driveway's locked garden gate that leads nowhere but to the elements and possible theft instead of to my front door? It is obviously NOT a delivery point nor is there even an address posted at the driveway garden gate. I have never experienced this any other place I've ever lived! They usually even ring your bell and wait for you to hand it over the package in other mountain communities! I certainly don't expect that, understand the PO is shorthanded, but have had nothing but problems since my original mail person retired and wish there were some more energetic and intelligent delivery people hired. Life is difficult enough without constantly fretting over package delivery because someone can't/won't do their job. read more

Personally I would rate with no star I have lived in pollock pines sense September and we had an amazing lady due our route but she was then removed due to seniority. The person now does the route is completely incompetent and can't read I have had numerous mail in my box that was not mine . And I have had numerous packages not delivered. Waited over a month for package and found out it was delivered to different address. Now it's lost , went into office and the lady at the front was 0 help. So irritated with the post office . read more

This place deserves 0 stars. The tracking number say it's in the parcel locker. Or it's had a failed delivery. When it's all USPS. Does someone have to run into the building to get there packages???! read more

Deserves 9 stars. once they changed my mail delivery person I have had nothing but problems. This person is so lazy she leaves all my packages on my neighbors porch because she won't walk further to my house. after complaining she continued to leave everything on my neighbors porch on purpose!!!! Now my Packages are being left sitting at the post office and not being delivered!!!!!! read more

The worse service in the county and possibly the state. I have been waiting for a package for 4 days and it is sitting in Pollock and every day the tracking says "out for delivery the next day" And it has not moved. Mail delivered to my house is wrong a lot of times and letters from Sacramento can take up to weeks to be delivered. read more

This Post office is the closest to my house and from my experience has been great. It's small and quaint to fit the community. The best part of this office is Greg who is the nicest Post office person. Conveniently located and easy parking too. read more

The worst mail service I have ever had! I lived in South Lake Tahoe for years where snow is twice as bad as here and never had my mail delayed like we do here. It hasn't snowed in four days, the roads have been clear for three days, our mailboxes are easily accessible yet we still don't get our mail. Somehow FedEx and UPS are able to make it all the way to our front door but our mail carrier can't possibly find a way to deliver mail to our mailbox? If I can check my mailbox from my truck then why can it not be delivered? read more

The Post Office in Pollock Pines is a mess. For the past 2 weeks I have not received all my mail. Missing were 2 utility bills and one credit card bill that I was charged $35.00 late fee. Now I am missing 2 packages that according to the tracking numbers were left in my mailbox. The first package was jewlery valued at $385.00 and the other was a book for my husband. We went to the Post Office on Thursday, 1/12/18 to try and find the packages and we were told that the mail for Thursday was not delivered due to lack of employees. We were told to expect the packages on Friday, 1/13/18. It is now Sunday, 1/14/18 and still no packages. Yet on the tracking numbers online both packages were delivered to our mailbox. Obviously it made it to someone's mailbox but not ours. Clean up your act Pollock Pines Post Office!!!!!! Debbie G. read more

The worst mail service of anyplace I have lived! You would think a place known for the Pony Express would take pride in their mail service. I see their trucks out delivering mail 7 days a week but they seem to deliver the mail when they feel like it and when the weather conditions are just right. I would get my mail faster if they brought back the Pony Express! read more

This post office is run by jokers, and there's nothing funny about it. For over a yr ive had to go to neighbors to ask for my mail. And vice versa. My mail gets delivered by neighbors. After several complaints to the office I was told it's my job . I am appalled at the laziness in this office. I have Never seen or experience such disregard for the us postal service in my life. It's a disgrace. If you live in Pollock Pines you're better off getting your own po box. That might help. Their attitudes are no better than their service. And if your meds are mailed to you. You'll be lucky if you even get them. That's where I draw the line. read more

I have never had the worst mail service than the last 3 years. Lived in the same home for 20 years and our carrier was the best. She retired and now we have some jerk that flys through the neighborhood like his truck is on fire. We never get packages delivered. I have to leave work early to get to the post office to pick them up. All because he is too lazy to leave them. Won't come up my driveway because he says he can't turn around and he's not allowed to back up. I see him doing these things all the time. Even right at my next door neighbors house. I have call and complained to no avail. Even had the Post Master delivering my packages for a while because apparently they don't know how to disapline their employees. Just more federal incompetence. We need to dissolve the postal service and use FedEx and UPS. Their drivers are amazing! read more

Actually, not bad at all. The people at the PO in Pollock Pines are friendly and helpful. They are also understaffed and have to deal with the whims of some community members. I often had the delivery people drive up to my front door when they have a package that won't quite fit in my mailbox. I also do my part to shovel out access to my mailbox in the winter. We can all relax and be a tab more appreciative of these folks. read more

Mail service has been bad for years, but for the past several months it's gotten dreadful. No mail (not even junk mail) for a week or more and multiple package deliveries that never show up, even though Amazon tracking shows the packages were out for delivery. They don't try to deliver packages, rather they tell Amazon nobody was home, the mailbox was full, or some other untruth. (No notice of a delivery attempt in the mailbox.) Two workers have confirmed to me that people aren't getting their mail for days. And if they don't deliver it on the day it goes out, no idea where it ends up, but they don't take it out for delivery again. They blame the Sacramento office for not filling driver openings (two of five are currently unfilled) and not having enough people in the office. I'm sorry if they've got problems, but that's no excuse for lying to us and messing around with our mail. Fix the problems or shut it down and let Placerville deliver our mail. read more