It's just like any other post office, I suppose. I typically just come in to check my PO Box, but on occasion, I need to actually mail something out. Like any other post office, they are understaffed, which causes delays, but the staff is helpful enough and they have positive attitudes. I mean if you need to mail something, by all means, but expect some delay depending on what time of day you stop by. I've come in around 3:30pm on a weekday and it was virtually empty, but I've also come in between 10am and 1pm on weekdays and the line is out the door. Just depends! Good luck! Maybe bring snacks :) read more

I don't even want to give one star. I have been waiting for a package since DEC 23rd. I understand COVID related issues. Today is Saturday January 9th and it says there was a delivery attempt at 9:02 AM. I have been home and have not heard any knock on the door or anything. The tracking says a notice was left, I looked everywhere. On my door, in my mailbox and there was NOTHING. Extremely disappointing and I would appreciate if there was actually an attempt made & a notice left in my mailbox. read more

HORRIBLE customer service. Where they hire these folks from? People are just lazy and dont know the meaning of real customer service. Hire me ill show you how to work hard and treat people like family. Welcome to the new America. Piss poor service. read more

Keeps taking my packages and making me pickup. Will not notify me at all that they have taken my packages until I report a package missing. Worst mail delivery service ever. read more

I have had four interactions with the same two employees at this location in the last seven months. One person, a bald gentleman is normally nice. Today, he seemed frazzled and that's probably my fault as I came somewhat un-prepared. Only, everything would have been perfectly find had they JUST had large sized Priority mailing boxes (each time I've been here, the shelf for that size is empty). Anyways, he wound up taking other people and I went to "Debbie's" line when I finally got my items together in their boxes (one small Priority box and one large box from their room off to the side). This Debbie woman is ALWAYS RUDE! I absolutely hate going to her line and have somehow gotten her three out of the four times I've come in. Today, the bleach blond woman (in case you get her, now you know what she looks like and can prepare yourself for her attitude problem) was snotty and overcharged me. I'm not sure how she did it or why--I made it clear that I was having trouble packing things and didn't know how much the boxes were, etc., but I was friendly about it and apologetic. This woman... ugh! Anyways, she was a complete bitch throughout my transaction and then handed me my receipt and said with a giant fake, "HAVE a GREAT day!" Yeah, right. My bill for the two boxes was $52 and some change! Are you KIDDING ME?! The gifts inside the boxes didn't even total that much combined! So stupid. I looked at the receipt later and saw that she charged me for a 14.07lb box when I remember seeing the screen flash that it was 5 pounds and then magically the price was $52. Not only that, but the items inside the box that I'd packed did NOT weigh that much. Ugh. I'm glad to be leaving San Angelo and when I hear they are closing yet another USPS office, I HOPE this is the one they choose. read more

I have lived in many states and cities and i have never had a package or mail come up missing/stolen until i came to live in San Angelo Texas! I order a shoe because i was in a wedding of my best friend and i ordered a pair of shoe to match the bridesmaid. The shoe was supposed be delivered October 29th i didn't think anything of it because the wedding wasn't till November 30 so i gave myself plenty room for error and returns for packages to arrive. So comes November 2nd 2016 i check on my order and according to the company with whom i ordered my package from had already shipped and delivered my package on Oct 29th so i make a call to the local San angelo post office to see where my package was and was told that they would look into the matter and call me back in 3 business day ok so i waited 3 days no response or call back, so i called the post office back yet again on the fifth day to check the status still nothing a customers service representative referred me to another post master who called himself escalating my missing package to urgent and would respond back within 24hr ok so i waited 24 hours past now we were going on 48hr still no response so i called the post office yet again explaining myself all over again to end up hearing from the local post master that my case was investigated and that my package was delivered and that there is nothing else they can do about it. So i asked why didn't i get a call back regarding my missing package after i was told i would get a call back within 24hr!! I was told no one cares about your complaint and to just deal with it!!.... :-o !! So pretty much i had to scrambled to find a shoe last minute and i was out of $60 bucks now instead of $30.00 then i called the local San Angelo police station to file a complaint that my mail is being stolen from my mail box, and i was being LECTURED by the officer that $30.00 was too much for a shoe and that to never order shoe online that i can't try on like WTF!! I did try the shoe on just not in the color for the bridal party and i didn't call the police department to get a fucking lecture from some rental cop!! Like both San Angelo post office and police department get your shit together!! read more