What a pleasant experience working with Adriana (I hope that's her name). She is not only…read morepersonable but also efficient, thoughtful, and offers effective suggestions to make the moving/storage experience easier. In addition, she manages to maintain the cleanlness of the facility. While still giving the customer great service. This was my 3rd unit I rented, and I would recommend it unreservedly. 5 STARS

We needed a rental unit last minute and Robin was so helpful explaining our options clearly and…read moregetting us set up with a unit that met our needs!

Avoid this place like the plague. Postal clerk has terrible attitude, treats customers with…read moredisrespect, lacks knowledge, lines move terribly slow. Not worth your time and energy.

literally, the dumbest idea ever. pay 800$ to put your boxes in one large box that you have to pay…read more$230 dollars for them to bring upto your apartment (how am I supposed to transport a box that is 5 feet by 4 feet by 5 feet??) and throw away. Wasting money. Total sham. I was told 2 weeks, and I wont be getting my stuff until almost 3 weeks. I actually cannot believe I paid these people a dime. Highly unrecommended, unless you like lighting money on fire.

These guys rock!!! They are amazing. They just moved my stuff from NYC to Seattle and they did it…read morebetter and faster than expected. Everything arrived in EXCELLENT condition. They went above and beyond. I JUST unpacked my crate with the paintings that prompted me to use them over a regular mover in the first place and I can't overstate how much care went into packing them. They went the extra mile. Even the guy who delivered the pallets to me in Seattle said he could tell true professionals prepared my shipment. I wish someone had written a review on Yelp! before I found them, it would have put my mind at ease but I really had nothing to worry about. They were quick. I found out I had to move across country 2 days before Thanksgiving! The guy who first took my call was polite and followed up several times to help make sure I could start moving ASAP after the holiday. Then the guys who picked up my stuff were true professionals. Watching them pack my stuff for transport to the warehouse was a thing of beauty. And they were just nice guys on top of it all. Then the guys dealing with my paperwork and the timing of my delivery were equally as nice. I had to store my stuff for a fuzzy amount of time because of problems nailing down a move-in date in Seattle. It was not a problem, even though it was the holiday. My move in date got moved up so they had to trigger my move a week or two early, and they timed it perfectly to the day! I could not move in until a Saturday, they had my stuff in Seattle by the first Monday after I was allowed in my apartment!! (They did this perfect timing miracle starting my shipment the Friday before Christmas and seeing it go across country during the New Years holiday!! They kept me in the loop. They were clear about the storage charges and even gave me a courtesy call before charging my card, even though I knew it was coming. If I ever move back east, I want these guys to take care of my move. Thank you!!!!! Thank you!!!!! Thank you!!!!!

I was referred first to the kiosk to process my Amazon return because the registers were occupied…read more I chose to wait bc my item was bulky. The store is pretty busy, small and parking in Westfield can be a bit of a hassle but I'd return if I'm in town. The man who helped me was fine. Got the job done.

On March 4, 2026, at approx 9am, I arrived at the store to complete merchandise returns…read more According to the store's posted operating hours, the location opens at 8:00 AM. However, when I arrived, the store was closed. Another patron and I waited outside until 9:17 AM when an employee--whom I believe may be the manager and possibly the only employee regularly working at this location--arrived and opened the store. This was not an isolated incident. On numerous occasions in the past, the store has either opened late or temporarily closed during posted business hours while the employee left the premises to run personal errands. There have also been instances where I was asked to wait outside because the employee was leaving the store to obtain breakfast, during which time the store was closed to customers. When the employee arrived on March 4, I calmly expressed my frustration regarding the repeated delays and closures during the posted hours of operation. At the time, I had my two-year-old child with me. Rather than addressing the concern professionally, the employee became visibly upset and defensive and began verbally confronting me about why she was late. The employee then chose to serve the other waiting customer while refusing service to me. She subsequently locked me out of the store and waited for police to arrive. I contacted the police myself, and when they arrived they informed me that businesses may legally refuse service. However, the circumstances strongly suggest that this refusal was based on a personal grievance rather than any legitimate business or safety concern. As a result of this situation, I was forced to drive approximately three miles to another UPS Store location in order to complete my returns. While there, I was told that several residents from my neighborhood frequently travel to that location because they prefer not to deal with the employee at the Plainfield store or because the store is often closed with a sign stating that the employee will return shortly.

DO NOT PATRONIZE THIS STORE. I came in to complete a Happy…read moreReturns drop-off for Zappos. The instructions clearly stated that the item should be placed in a box (preferably the original one, which I had) and that the UPS Store would print the label. The man behind the counter opened my box "to check the return," then told me I had to take the box with me. I explained that I was following Zappos' directions, but he insisted a box wasn't required and that it wasn't his problem. When I tried to show him the instructions, he refused to look. Another employee jumped in, saying they're "not a garbage center" and that if I didn't take the box, they'd cancel my return. At that point, I asked for the owner's contact information. The second worker sarcastically asked "for what?" and then flat-out refused to provide it, choosing instead to ignore me and go back to his laptop. I left with my return and label in hand. I'll be escalating this to corporate and will never use this location again.

I wish I could give this location less than one star. I've visited this store before and never…read moreexperienced anything like this. During my visit today, an employee named Harmon took possession of my documents and refused to return them when I asked because I didn't pay for an envelope. Instead, he stated he was going to throw them away, which was completely unacceptable and unprofessional. When I continued to request my documents back, he still refused, leaving me no choice but to call the police to help resolve the situation. When he heard call the police he told me to "Get the F* out." Unfortunately, the response I received was simply that I needed to leave because that was what the manager wanted, rather than addressing the actual issue. This was an extremely frustrating and concerning experience especially being 5 months pregnant. I would strongly caution others to avoid this location at all costs. For those with a similar experience, let the Better Business Bureau know: https://www.bbb.org/us/nj/dunellen/profile/mailing-services/the-ups-store-0221-90175742/customer-reviews

I would like to extend the greatest compliment to Virendma and Monica who work in the printing…read morearea. They were extremely helpful and made the experience pleasurable. I needed some prints in a rush and wanted it a certain way and they were extremely accommodating.....I will definitely be going back in the future because of those two and the experience I had...

I went to drop off recycling, the cashier started counting the batteries, then called his manager…read moreto ask how to enter the # of batteries. I recycle every month and usually after 10 minutes the points are on my account, well this time they weren't so I went home and checked my account again, no points, so after a 20 minute wait to get through to customer service I'm told give it a few days and if they aren't there call back. There is no posting on my account of the transaction but the rep said they saw it on their end but didn't know why it didn't post so to me I have been ripped off my points.