This is the slowest, most understaffed Post Office I have ever been to. It could use a good cleaning Also. read more

They have left two (Pink Slips) forms 3849 while we were at the house, (We got cameras), they refuse to get out of their vehicle and carry the package to our front door, marking the pink slip as receptacle full/ item oversized. Why are they delivering for Amazon and then want you to pick up the item at their post office? Instead of being thankful that they have a job, these difficult employees have an attitude, persistent discourteous behavior and are just lazy. read more

US Postal Service - Post Offices Near Me - Gainesville, Florida

I opened a service request about my item being delivered to pastel locker but never received the key for it. They just closed the request saying that it's not their job once it's delivered. read more

The absolute worst in customer service. The personnel are rude, uncaring and arrogant. This location should be closed as it is a disgrace, a total disgrace. read more

Don't answer phone. Lazy. Needed to get info on package and phone line to USPS is automated trash. Then they send you to the wrong number 3522254446 which isn't answered. Then you look on the site to find the number 3522716392 which also doesn't get answered. My package came to my post office, said out for delivery, then arrived at this trash location. I can't get ahold of anyone to know if my package is going to arrive today or not or if I should drive there to pick it up. Thanks USPS for your trash service. read more

I'm sick of not getting my mail, when I know for certain that it was mailed yo me with the correct postage and address. This has happened many times now. Worst mail service that I have ever had in my life. The mail used to be something you could count on. No longer; At least not in Gainesville Florida. PS; It's not the regular carrier. I've discussed it with her. She knows me by name. read more

I have been waiting on my mail box key for over a year ! Every time I go in the office there's a line of people with 3 workers walking around looking lost. I have honestly lost my patience with the place. read more

the delivery driver STUFFED AN OVERSIZE PACKAGE IN MY MAILBOX INSTEAD OF PUTTING IT IN FRONT OF MY DOOR LIKE THEY HAVE BEFORE AND NOW MY PACKAGE IS STUCK AND DAMAGED!!!!!!!!!!!!!!!!!!!! How incompetent do you have to be to do that??? now my mail/package is stuck in the mailbox because the delivery driver was too lazy to walk a few extra steps. I'm beyond frustrated with this service. read more

I've been a customer and PO BOX holder at this location for going on 20 years. If I could give this branch zero stars I absolutely would. I sincerely apologize to anyone who has to continually wait for hours on end in this post office waiting for packages. As I mentioned, I have held a PO BOX at this location for years. As a local small business owner o receive a lot of packages, many of them no larger than the smallest Priority Mail box size or smaller. However, in the past 2 years I have had all of 1 or 2 packages actually delivered to my box or had a key left in the box for me to retrieve the package from one of the larger storage lockers. Instead, the employees leave a yellow slip with your PO Box number on it to come back during store hours to wait in line for a manager to retrieve your package. No, you cannot simply wait in the normal line to have the person helping customers release the item, you've got to wait in the gigantic line of disgruntled Gainesvillains for hours avoiding Covid and arguments between upset individuals. You would think after all this time I would have given up and closed my account, yet for some reason I have believed the countless post masters who have claimed they would "make real changes and fix things" and kept my account. Don't fall for their tricks. You are far better off going and getting a PO Box at any other private retailer. Inevitably, I will be met with excuse after excuse for why I am being forced to wait in their private hell for literally days worth of time each year. You'd think the workers would be sick of seeing me upset with them every week too, but no, they don't care. They'll just go back to texting and shooing you out of their way to do so. read more

Very attentive person. Did everything to try to help me. I can only thank you for the good attention

They are terrible. Drove a half hour because they wouldn't answer their phone. Waited 20 minutes in line to be told I would need to speak to a supervisor about missing forwarded mail. I waited 20+ more minutes for the Supervisor who would not come out and acknowledge me. The clerk went back twice to get "her" and he came out and shrugged his shoulders. He then took my number for her to call me. Two days later, she never called. Filing a complaint. read more

Worst post office ever! I was supposed to get a guaranteed delivery of a package. I was home yet I got notification that they could not deliver. Next time try knocking on the door!!!!! UNBELIEVABLE!!!!! and don't even bother calling them to ask them a question because they have no idea what they're freaking doing. These workers are the most incompetent unfriendly ignorant idiots I've ever come across. They do not deserve their jobs.I really wish my mail could be taken care of at the 34th Street location. at least that post office has people that care and know what they're doing. read more

This place is at the rock bottom. What is it with this location? Sure, the place is understaffed, but you've got to at least meet the customers halfway. Lines constantly to the door and that crawl along are disrespectful to the customers. I'm sorry, but it's unfair of the PO to ask me to give up a half an hour of my own busy day to mail a package or buy stamps. I thought to get around this problem by having prepaid packages, but that doesn't help when the PO doesn't put out bins to receive packages that won't fit through the mail slot. This has been a problem for years. The PO continues to insult us. Are the supervisors deaf to the many complaints about this place? Surely, this location can do a better job. read more

Ridiculously ill-mannered. I walked in to find a lost package and was greeted with nothing but negativity, laziness, and unprofessionalism. The line is long for no reason, no one is getting help, people are waiting for the manager who is nonexistent, and on top of all of this, there is no functioning AC unit in this humid, hot, tiny cardbox of a room. I would never wish my worst enemy to ever come in here. Beware, you have been warned. read more

Consistently have to wait ridiculous amounts of time for simple tasks. There is no sense of urgency. I haven't received my mail for months because it's like pulling teeth to speak with a supervisor. Waited for 30+ minutes today and no one cared at all. I eventually had to leave, again, without my mail. Dreadful customer service read more

I feel like this is somewhat pointless because they simply don't care. I've been calling for 4 days now, 12-21 times per day, and not one time has anyone answered. I've also tried the other post offices in Gainesville and no answer there either (not as many tries per day though). How is this possible? I know I'm not the only one judging by the reviews (google and yelp) and it's not Covid related. This is an ongoing issue and needs to be addressed. (hire a co-op student.... or a monkey) read more

I would give this post office 0 stars if I could. I waited 45 minutes in line to pay for/drop off my flat rate box. There was only one person running the register and all employees in the office were unfriendly and worked slowly. The worst part was that after I finally reached the front of the line, all of the card readers in the store apparently stopped working. I did not have cash on me, so after trying to run my card, the employee basically said oh well and peeled the shipping label off of my package, handing it back to me. I ended up then driving to the post office on NW 16th Blvd- where I was pleasantly surprised by a less than 2 minute wait and friendly employees. I would not recommend this location. read more

One star because there is no option for zero stars. Another in a long list of Main Street Post office mistakes over the two years we've lived here. This time they did not deliver "held" mail when directed. Did not answer their phone (This is normal). I called the 800 number. They sent a message to Gainesville PO who called the next day to say it would probably not be delivered one day late, but two days late. Caller seemed oblivious to the fact that it was not delivered on the day specified. No apology; no concern for the effect on the patron. This incident is actually one of the less egregious of their mistakes. It is the pattern of errors that shows this post office needs new management and key staff. Sick of Gainesville PO on Main read more

On Apr 17, 2022 a package was left on the driveway at 4928 NW 21 St, Gainesville, Fl. Despite thunder storms in the area and having a covered porch 15 feet away , the package was left where it got soaked. I'm sure the driver is part time but the package could have been left in the parcel locker at the cluster box or under our covered porch. I'm sure the driver just threw it from the vehicle. I'm hoping a supervisor sees this comment , researches the driver and lets them go. I was a postal carrier for 22 years and that kind of shoddy service should not be tolerated. What if this had been medical supplies or clothing. read more

The most unorganized post office I've ever seen. Once you get to work with one of the employees, you might be fine because some of them are friendly and try to do their best, but overall the place is a disaster. There's always a line if anything goes beyond selling stamps. The front desk is left with one person working the whole line and you can see and hear many others laughing and walking around the place. I avoid this office every time I can. We had an appointment for a passport at 11 AM. We showed up on time and were told to wait on the side. The person that told us to wait disappeared and showed up occasionally just walking around. He didn't say a word to us, nor he gave us the chance to ask what was going on. AT 11:30 AM the person that was supposed to work with us showed up and told us that nobody informed her that we were there waiting for her. I don't know how a person can wake up every day knowing they are going to be working in that place. read more

US Postal Service - Yep, empty desks and a line almost out the door. - Post Offices Near Me - Gainesville, Florida

I would give this place a 0 if I could. TERRIBLE service me and maybe 10 other people had to wait 2 hours for a supervisor to come help us and retrieve our packages in the back room. We all constantly rang the back room bell and even spoke to the people working the front desk multiple times and they all said she's coming and made no effort to have her come out and help the long line of people. She finally came after a SIGNIFICANT amount of time had passed. I then gave her my slip with my name and tracking number on it. She then proceeded to take another 30-40 minutes to find my package and said she could not find it. I was told to wait and see if my package would be out for delivery even though I have already waited days to see if that was the case. I made her take down my number and she claims she will call me tomorrow, I'll be interested to see if that's even the case. read more

I have no problem with the USPS as a whole, but this particular post office is one of the most poorly-run that I've ever had to experience. From some reason, package pick-up is always far more difficult here than anywhere else in town. I received a package notice from this office right after I got married and changed my name, and even though I still had an old college ID with my maiden name on it and correctly identified what was in the box, the employee still looked at me as though I was coming to rain death and destruction down on their heads. It seriously took me nearly ten minutes to persuade the woman to give me a box that I had an ID for! I've seen employees hurl packages as though they were frisbees. To top it off, the station is old, tiny, and missing its stamp dispenser, so now you have the pleasure of waiting in a long time to deal with some of the worst postal workers in town and watch them have to dig through piles of mail to find your stuff because it's mis-filed. It's really too bad that your postal area is assigned to your zip code, because this place deserves a HUGE miss. If you have a choice in the matter at all, go to the one across from the library, or the HQ on 34th Street. Both post their customer satisfacion rating prominently, and rightfully so. If this Post Office posted theirs, I suspect it would rank in the single digits. read more

Unbelievable issues since we've moved here to Gainesville we don't get our mail we don't get our packages we've had help from managers and still nothing so today again I'm in line again for more packages that's not being delivered. They are unfriendly unprofessional and the building is filthy ! I've been here multiple times to recover mail and it's always an issue I'm here several times a week. It's been a key lock issue a carrier issue you name it over heard it. This last blow is that I've been waiting on an item for my small business and it's held up production now for a week! This isn't how we do business and it's rediculous-no one to help you read more

Unbelievable way to do business! The mail boxes are full, the slot in the post office is too small for anything but a letter, and the queue runs out the door. Then, if you just want to hand them a letter or small packet, they won't take it, you have to wait on the line. Maybe they get lonely? ...and getting in and out of the driveway onto main street, is taking your life in your hands....maybe they need a short light there? read more

clean but how is it they only have 1 person working when the line is always 5+ people!!! employees don't care how long you wait. it's ridiculous read more

Yes, sometimes it's busy but the people who work here are pretty nice. I usually go in to mail some random item which I don't know how much it will cost and the staff is always helpful to make sure I get the best deal. I also live the smell of the post office.... I know it might be weird but the smell of new paper just tickles me. My mailman who comes to bring mail at my work comes from this post office and he is the most awesome mailman ever!! Always friendly and smiling. And he drives a motorcycle- so bad ass! :) read more

I just want to say how thankful I am that someone like supervisor (Ni'Drea, or something similar) works at this location! She went above and beyond when handling my escalation. Thank you so much!! read more

The cashiers are friendly, albeit slow. There's always a long line when I go inside... I don't understand why. I've not had problems here and I like the drive-up mailbox outside that I can utilize when my item is already good to go. read more

US Postal Service - Post Offices Near Me - Gainesville, Florida

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Am trying to locate my package, no one is answering the phone when I call the branch, they sent my package back because they said we moved, it's a business mind you, and still can't get anyone to talk to me. This isn't the first time they have done this and I know it won't be the last. They need to do something about their carriers who are too lazy to bring the mail indoors. What do we pay you people for, to sit on your butts? Am tired of dealing with the same things every time! Do something to fix this! read more

My entire street has had multiple mail pieces going missing multiple times a week over the month and they still haven't done absolutely anything about it. We have called this main office to say something but nothing has changed. Most of my stuff is getting delivered to COMPLETELY wrong addresses and I'm getting lucky enough that they find me on Facebook to message me. It's like drivers are not even bothering to read the address properly. read more

I have special medication that requires a signature. Here is how this went down. Friday- not home to sign for the delivery. Notice placed on my door that I can pick the item up Saturday. Saturday- unable to obtain due to my work schedule Monday- arrive at the post office during lunch. Did not wait that long. I provide the counter person with my notice placed on Friday so that my package can be located. After approximately 10 mins "I am sorry, I am not able to find this package. The carrier may still have the item. I will check something else." The person pulls up the item # on the computer. "I don't see that this has arrived in the post office yet. I am not sure what happened, I will place a tracer on the package." Wednesday- I receive a call from the post office supervisor. "We are still not able to locate your package, I am sorry. We will continue to attempt to find your package." (Narcotics in the package by the way) Approximately 2 weeks later I receive another call from the supervisor. "We have located your package, it was found at McDill Airforce Base. We will be returning the package to the company that shipped it." I don't understand how the package went from Gainesville to below Tampa when the post office is approximately 3 miles from my home. I am just glad the package was found and returned. This is only one of many screw ups with medications. read more

Post office mishandled an overnight package so I am trying to track it down because the website and the 800 number folks tell me that it was forwarded to the correct post office. No other information. For the past 2 hours I have been calling this post office at 352-271-6392 and it rings and rings then a busy signal. I called the 800 post office number (800-222-1811) and asked for another number to reach a human being and she gave me another passport number (352-271-6323) and when I called it, it said this number no longer in service but call the 352-271-6392. In an endless loop. Does anyone know of another number...like the manager of the main street location? THis will help anyone else who looks months later for help especially when I am calling from ARizona. read more

This Post Office is filled with incompetent Workers and Supervisors. Over the last 2 months, yes 2 months!!!; they have not only lost my request to fix my mailbox twice (I've been without mail for 2 months now) but that cannot find the mail they are 'holding' for me. So the medications the VA has placed me on (I'm an 80% disabled Combat Veteran) have not reached me. Not only do I have to take time off work to go to the Post Ofice due to their anemic hours of operation, I have to take time off to go to the VA to get my meds. I want to complain to the Post Master in Gainesville, however, the supervisors refuse to give me their names. Unfortunately, since the post office is the only option to get my mail, I have to bend over and take this. I am very confident, that this delay was Precipitated by my prior complaints. There was no offer at all to resolve the situation. Over and over, the answer was we are behind and can't keep up. read more

It's an older and smaller location. Parking lot needs to be repaved and sometimes there are homeless hanging around in the side parking lot where are trees are. read more

I've had so many unpleasant experiences with the customer service clerks in this post office that I really should know better than to go back. Yet, I have continued to do so because it's convenient and close to home. No more. I would rather go out of my way to drive to the Millhopper location. I have received higher-quality service from the kiosk there. There has indeed been a line each time I've gone into this location. Today it moved quickly, but that is not always the case. I'm not sure where those "friendly" and "helpful" clerks who are mentioned in other reviews actually are. The only positive interaction I've had in this location was with Lisa, a supervisor, who was extremely responsive in addressing a previous issue with a mailbox in our neighborhood. Thank you, Lisa, for your humanity and responsiveness. I wish all the employees in the Main Street post office would be able to learn from you and strive to offer something even close to the level of service that you provided. read more

Found a large green VACANCY card in my mailbox today. Checked my records and found that I submitted an address order on 2-14-19 for a TEMPORARY move which would require forwarding beginning on 2019--05-13. Took the confirmation number accompanying this order and looked up what was on USPS web site. They had it marked as a PERMANENT address change but the other info was as I had written it. PO obviously thinks we are gone even though the date of our move was 5-13-2019. Why was the VACANCY card put in our mailbox? It clearly says that no mail will be delivered until the card is completed with names of those who will be living at our address at some point in the future. Happy to show PO a copy of the order I placed in Feb if they want to see that their own confirmation shows TEMPORARY. Had to cancel that request because PERMANENT could not be edited on-line. Submitted another request (more money), printed it and put the USPS confirmation email in our mailbox. It, also, says TEMPORARY! Hopefully they will deliver our mail..... read more