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US Star Trucking

1.6 (96 reviews)
Closed 8:30 am - 8:00 pm

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David Y.

Beware this company. They try to fish you. Don't try to trust their words. Read below what I filed on BBB. This is a car shipment from CA to TX. Complain to the Broker company. Date of the transaction to the trucking company: 01/17/2025 via Zelle the amount of payment: $1,450.00 including storage fee(s) $250. The Original contract amount: $750.00. The scheduled pick-up date was 01/10/25 No one contacted me at least a day before. I got text messages from the broker, Jake, and was told that they don't take credit card payments and send money via Zelle. I was not able to do at the time because I was out of the office. Then he increased the shipping cost to $1,200 for the distance to pick up and the enclosed trailer service even though I didn't ask and want. I refused and asked him to cancel the service but he kept asking me to pay the cancellation fee $200 and I replied to No and cancel it. Then the next day 01/11/25 in the morning, a driver picked up the car from my dealer without my agreement. It arrived at my home on Monday 01/13 without pre-information of the ETA. My wife was at home and told me the driver asked to pay $1,200 in cash I refused that because I had never agreed to the cost and tried to contact the broker but he and the company have never answered or replied to me From the day of pick-up to Thu 01/16. The trucking company stored my car in the storage and it charged an additional storage fee to get it. On Friday 01/17 I contacted the trucking company and tried to get the car because I didn't want to add the storage fees day-by-day since the broker never taken care of this. I sent money $1,450 via Zelle which they asked for on Friday night and picked up the car. The trucking company told me that he sent me the receipt of the storage fee of $250 for 5 days but he didn't send it and replied to me until today 02/05/25. The trucking company told me that it must be handled by the broker but they only ship and the broker emailed me that they didn't care about the storage fee because I didn't receive it on the day. By Term #23 refund policy, I'd like to get refund.

Text messages from the lady I was working with

I requested a pick up for my daughter in Colorado to Washington DC on Monday the lady that I have been talking to promised my that the car would be picked up today. So today I call around 9 this morning she gave me a window from 12 to 3 . So then close to 3 I call and she didn't answer asked could I text her because she was talking to the driver on the other line and when I did she said not it 3 to 6 and he has 3 cars to drop off and he would be there by 6 at the latest now no call no driver's information nothing . I called back and they picked up the phone and hung it up 8 times in a round in the 9th call a guy answer and I told him what was going on he told me the young lady basically straight up lied to me she never had a driver . Now I pur my trust in this company and this is very unprofessional on there part I've already purchased my daughter's ticket to come home and now what are we suppose to do and the guy told if I have a problem with it drive the car myself so I hung up on this dude . I want a Supervisor or someone high to call so I can talk to someone that will be professional and not lie or be rude as the people that I've been dealing with . PS you call me anytime to hear how your workers treat customers this is a very bad look for your company!!!!!!!!!!!!!!!!!!!

Terrible - they do not vet the carriers they select. They sent a shipping company called Gaman Services LLC to pick up my vehicle. The car got damaged during transport and the carrier's insurance did not provide coverage for the damage. US Star Trucking is refusing to cooperate or compensate me for a mistake they made by choosing this carrier. Look elsewhere.

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Review Highlights - US Star Trucking

They transported my car from NY to CT within 2 days.

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US Star Trucking - vehicleshipping - Updated July 2026

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