To lendmark financial. Specifically to the individual who helped me. Ms. Aleyda Romero!…read more I wanted to take a moment to express my sincere gratitude for your exceptional assistance throughout the loan process. Your professionalism, efficiency, and dedication truly went above and beyond my expectations, and I couldn't be more appreciative. I was in a rush bc I had to get to work but with your knowledge and your precise work u got me in and out and I made it to work with plenty of time. From the very beginning, you made the entire process smooth and stress-free. Your quick responses, clear communication, and attention to detail made all the difference, and I felt supported every step of the way. It's rare to encounter someone who is both so knowledgeable and so dedicated to ensuring their clients succeed. Thanks to your efforts, I was able to secure the loan I needed, and I'll be recommending your services to anyone I know who's in need of assistance. It's not often that one encounters someone who combines such friendliness with professionalism, and I am truly grateful for your help. Thank you again for everything. I look forward to working with you again in the future. donald

they only care about getting their money. they don't care anything about people's hardships and how…read morethey affect them making their loan payments! absolutely disappointing!!!

Navy Federal is an awesome credit union. They are always super friendly and helpful. I highly…read morerecommend them.

I must say that I've never been so embarrassed!! Navy Fed approved me for a loan, after I gave them…read morethe vin # and the agent told me we don't usually do commercial loans but being that I was converting this van into a travel van for my family, the retro fit bunkers in the back would make it a personal use van and that when I called in for validation to tell them that and I will be fine. ABSOLUTELY INCORRECT!!! The agent flat out lied and when I called to validate Navy Fed told me they don't do commercial loans. I told them it wasn't and I explained that to the agent that and he told me that all I had to do was tell them that I paid for the conversion at the dealership for the bunk beds. After it was turned down I spoke to two people and both of them refused to let me speak to their supervisor and they both told me that they didn't care what the other agent said they weren't going to make it right and that they wouldn't have me transferred to anyone else!! If this is the way they take care of the military I think it's all time to switch to USAA!! The worst customer service ever!!

would like to complain about the treatment my family received from your branch. My father is…read moreelderly and barely mobile from serious medical conditions. My mother needed to be added as a joint account holder to my father's high yield checking account. I tried to do this online a few weeks ago only to find that the type of checking account is not eligible for this type of change. My mother and I both called Capital One customer service who explained that my parents would have to go to the branch in person or present a power of attorney from my father in person. My parents mustered the energy at great effort to drive out to your branch only to be told by a teller on late Wednesday that they could not help them at the branch and they need to contact customer service. As if this was not outrageous enough treatment to and elderly couple facing serious medical issues, when my mother called the branch the next day she was told the same thing by a male representative and told she can take her business eke here if she was not satisfied. I called around 11 that morning and encountered the same unprofessional and heartless employee who talked over me when I tried to explain what my parents wanted and he hung up on me. He then proceeded to ignore my call backs. He did not give me his name but he was working there on Thursday August 27. This person has no business in a position of responsibility in customer service. Fortunately another woman stepped in. I had the pleasure of talking to her earlier Thursday morning to explain what my parents needed. She said there was a misunderstanding and would call me back. She called me back after noon and we were able to have a three way call with my mother. It was clear that the representatives who refused to assist her did not listen to her and they thought she wanted to open an account when my mother clearly asked to be added to an existing account. She apologized for her colleagues cruel behavior to my parents and offered an appointment Friday for my parents to compete the transaction. It went seamlessly. Had not been for this decent professional my parents would have been stuck without a way to pay their bills.

Last week, I was depositing my check in the ATM outside, and suddenly an 'out of order' sign…read moreappears on the screen, and it wouldn't return my card. I went inside and told them what happened. All I wanted was my card back and I'd come another time. (The line was about 10 people deep and wasn't moving at all). They confiscated my card and refused to give it to me because it was my wife's name on the card (I don't have a card because it's mainly her account). They said 'federal regulations' even though it is legally my account. My wife had to return the next day. Today I tried to make another deposit in the ATM. The machine this time ate my check. I just wanted them to retrieve it for me so I could have another go at it. She said I'd have to wait in the (as usual) very long line. I waited there 20 minutes because they had only one teller behind the counter, and she was also assisting the drive through customers. The manager came back to help on some of them, but as it was closing time, she had to excuse herself with each customer so that she could unlock the doors for them! There is really no excuse to have such long lines all the time. If more than 1 or 2 people are waiting, someone needs to help them out, and certainly not have someone running back and forth from the drive through to the counter. It's ridiculous. I don't want to use this bank again and go through all that. What a waste of two Saturday mornings.

Here's a tip for your tellers working the drive-thru. Perhaps turning the Camera off before making…read moreinappropriate hand gestures while servicing drive-through customers. Should be fired on the spot for unprofessional behavior

I was just there and the ATM wouldn't take my check deposit so I came inside. Someone greeted me…read moreand gave me a pen and deposit slip and then I waited and waited. Nothing. One person was on the phone helping someone and another person was just standing there. I waited for over 10 mins and no one helped me!! Crazy. You have closed other locations around here and this is the only one near me. Worst service ever. Do not recommend this location.

I'm a member for several years. What is needed is ability to check account balanc4s when ATM and…read moreApp are down. I am disappointed calling and can't check my A+ CHECKING account balance. Plus your support on weekends especially phone live rep support.

This review is specifically for the PNC branch in Woodbridge…read more I have been a client of PNC for years and have enjoyed their services. When the Lorton location in Giant closed, we transferred over to Woodbridge. The difference in professionalism was immediately apparent. When a $150 money order was presented to cash, the teller first spoke to someone at the front desk ( the manager?), then came back and scrolled through my account for several minutes. My account had ample amount of money to cover $150 dollars. It doesn't take that long (he took AT LEAST 5 minutes) to verify my account. He said nothing when I questioned him. I complained to the bank manager on the way out. She had nothing to say and was expressionless, no apology, nothing. This was not the first time I have experienced unprofessional behavior from these employees. I am fed up and strongly considering a different bank.

Great bank the employees and the manager here are absolutely fantastic I would suggest them to…read moreanyone

This was a good bank at first but its gotten bad. Upon trying to open a seperate savings account,…read morewe were told we needed 2 forms of id which is fine. However, my wifes dad said he did the same thing and he offered his id but they said no its fine. So they didnt id him. Then they told my wife that if she came in with her id, she could open an account in my name WITHOUT ME THERE. So they are not doing things completely legal if u ask me. Thinking about switching banks. You should too.

I have been banking with PWC Employee Credit Union for many years. I have gotten the best rate on…read morecar loans and have been treated great. They have always conducted themselves in a professional and friendly manner. I couldn't ask for more. Thank you guys!