Update 10/14/19: I went today to get my kids Halloween…read morecostumes and they have a great procedure for the costumes. Basically, they have a huge wall with pictures of costumes. A nice lady in a spider man costume had a little iPad and you tell her the number and size of the costume you want to try on, and your name. Then she tells you to follow this little path marked by Halloween stickers to a table where they give you your costume and you can return it if it dosent fit. This is a very prompt system and is much better than other Halloween stores where you have to search through unorganized shelves to find the right size

I wanted to give one star but sometimes they do "okay". Horrific online experience coupled with…read morein-store negative experience. They are definitely NOT in the business to make customers life easier when THEY mess up. Ordered online last week which, like I mentioned too many online issues to list, website is seriously flawed. Picked up last night for a celebration tonight. They guaranteed the balloons will be good for several days if not longer. Two hours after picking them up some were already deflating. By tonight they will look horrible! A case of a very bad customer experience gone worse. And to mirror a previous comment, they do not leave behind the counter. There can be three sales reps and they point and shoot to where they "think" an item will be located.

I was in need of balloons for cute Insta-worthy NYE photos since we're staying in this year and…read moretrying to stay safe so I hopped online and it showed me they were one of few stores with balloons still in stock. I was instantly greeted by the amazing staff as I entered the store. I grabbed balloons, headpieces and sunglasses to help ring in the New Year. My big champagne balloon was a little pricey but cute so I was a little annoyed when I got home and noticed it was slowly deflating. I called the store and spoke with a manager who told me to come back and they would swap it but she seemed a little annoyed once I got there. She went and found the last one and I told her it looked a little flat she added air, told me if this one didn't work I would have to get a refund and walked away. Sadly, after I got home the balloon started deflating but to make the best of it I popped it in the back and let it be. I saw that this location had horrible reviews and still wanted to give it a try , but I doubt I'll be back unless I am in dire need. Happy New Year

You know that old saying "don't believe everything you read in the internet"? This is not an…read moreinstant to adopt that as some words of wisdom. Just like several other Yelpers have remark- this place is a vast wasteland of no customer service. In fact, it must be something on a whiteboard in the employee break room- "Today is a good day to be rude, dismissive, and let the customers wait in the check out line!!! Now practice it like you mean it!!!" I made an online order so that I didn't have to go into a store. I followed the directions in the email and, coincidentally, are posted very legibly on the front of the store. After several times calling to get a busy signal, I parked the car, masked up and walked into the store. There was a long line of customers near the cash registers- it appeared to balloon day- and when I got to the counter, the clerk asked if I was ready to check out. I replied that I had a curbside order. He left the cash register and walked to the end of the counter and yelled- what's the last name? That was just the beginning of my "curbside" falsehood. I said- I have tried to call from the parking lot several times but the number just rings busy. He said- nah, the phone don't ring. I asked how he would describe curbside service and he said that the store didn't have it. So, there you have it- you have been warned- THE PHONE DONT RING

I placed an online order on 7/6/22 for in-store pickup but found the items I needed at another…read moreParty City (in Buckhead). Immediately called the East Cobb store (7/7/22) to let them know that I no longer needed the items and that I'd like to cancel the order. I was told by Molly that the "manager" would cancel the order and process a refund. A week later (7/14/22) I called again and explained that I had not received a refund yet. Once again, I was told by Molly that the "manager" (in quotes because there doesn't appear to be anyone actually managing anything there) would look into the order and call me back. To date, I have never received a call and I still have not received a refund - it's been two weeks now. I even called the store AGAIN two days ago (7/19/22) and left a voicemail because no one answered the phone during business hours but there has been no response. Unacceptable, East Cobb! Had to give you a one star simply because zero stars was not an option. Nothing left to do now but dispute the charge with American Express.

Ray and the entire staff was awesome and the customer service was superb! The staff explained in…read moredetail instructions for each machine we ordered and they suggested additional things I would need like extension cords that they provided at no additional charge. I toured the facility and was amazed by all of the party options that they offer! I will definitely be working with this company again and again!

I would NOT recommend this company at all. They will take your deposit and not refund you if you…read morecancel and it is NOT written anywhere in their contract. And when you call, Bill Blown is nasty and when we stated that it was not in the contract, he said (as nasty as possible), "Why would it be?" Can you say bad business practices!!!!! DO NOT USE THEM!! THEY ARE CROOKS!!!! They don't have a BBB Rating which should tell you something!!

Recently had this company set up a balloon arch at a bridal shower I attended. He was punctual, did…read morea great job, and was a delight to work with! Will be using this company again.

Paul is quite literally the BEST! His balloons are a work of art and he is SO easy to work with. He…read morecreates anything the kids come up with but also is happy to follow my instructions to limit items to keep the line moving. He is the HIT of our parties - always something the kids ask for and adults love his creations. We love having Paul at any of our events!!

My Family & I order balloons & chairs from here all the time. Love the quick responses via text and…read morethe timely delivery. I would definitely recommend this party shop to future customers.

From the owner: Our business specializes in event rental supplies and custom organic balloon decor. Rent linens,…read morechairs, tables, glassware, and more at an affordable price. We also offer local delivery to the Metro Atlanta area.

Absolutely the worst customer service!!! The associate CALLIE was extremely rude, condescending,…read moredisrespectful and aggressive. She acted like it was an inconvenience to her to ask a question about their return policy. Due the horrible customer service I will NEVER buy anything from Party City again. I had a receipt, the items were in the original packaging and it was unused and CALLIE would not issue me a refund. I WILL NEVER SHOP HERE AGAIN!!!!

It's always super fun to shop at Party City, especially during the Halloween season!…read more This location has a beautiful storefront, with big glass windows and pillars. Definitely the most unique Party City I've ever seen! The COVID-19 percautions they are taking, are all employees and customers are required to wear masks, as well as social distancing being enforced. It always makes me feel safe to shop when there's a mask requirement! Inside they have all of their Halloween animatronics setup! It's so fun that they have them setup so that you can interact and see them before possibly purchasing any. Beware! They are all on sound sensors so they may turn on out of nowhere! And the Smiling Jack one has a shovel that pops up super quick! Be sure it dosen't hit you! LOL! Anyhow, I had a super fun experience here and look forward to visiting again in the future.

This is such a cute store. It's has a great variety of things you can rent/buy for your event. The…read moreowner of the store is friendly and helpful. She will give you her opinion and ideas on things if you needed help. She also seems very experience. Im surprised she's not a wedding planner. (If not.) The items in there are very pretty and unique. I saw baby shower stuff, wedding stuff of course, birthday decors, samples of invitations, etc. She also has things in a huge quantities. And also puts her personal touches on things if you need a little alteration. (I actually saw her working on a veil as I walked in.) I liked it in there a lot. The prices are very reasonable. It was fun getting to see all the things you could possibly do to make your event how you want it. (Especially if it's a traditional Vietnamese ceremony.)

OMG the BEST! I was tasked with throwing together a last minute gender reveal party for my…read moresister-in-law and Big Ass Balloons came through BIGTI! I purchased a gender reveal balloon, with a 2 ft tassel and vinyl writing . The morning I found out the gender, I called Lauren and let her know and they were able to turn the order around and deliver that same day! I am SO thankful and would recommend to anyone looking for beautiful balloons!

From the owner: Best balloon service in Atlanta! We create customized Big Ass Balloons & Balloon Garlands for ALL…read moreoccasions and deliver them directly to your party in the ATL area! Birthdays - Events - Baby Showers - Bridal Showers - Bat Mitzvah - Bar Mitzvah - Gender Reveals - Proposals - Weddings - Corporate Events - Conferences - All Holidays - & Just Because Occasions!

Great venue for any event! Spacious with tables and chairs to fit any setting. Nice kitchen area…read morefor food prep.

Laura was an amazing and incredible host and manager. Will be back again for sure . We had a…read moreweek-long symposium there., and she was not only managing the whole place, but helping us all with everything we needed, including pointing us to local places in town .