they need a new staff, the woman there was no pleasant at all. they dont really have anything and…read morethe prices are all jacked up.

This store is horrible. They look to take advantage of people in the Academy. They have no respect…read morefor the Academy. They try to rip off the recruits. They change their prices daily. I would never buy anything from the store again. I'd go out of my way to go to another store that I at least know if if there's a problem, they'll fix the problem and be honest. The owner is not honest at the store and the employees seem to have no backbone until the owner. He's not honest I would never go back here again has been a multiple complaints filed with the Better Business Bureau about this store and the Academy has a complaint against them.

Paid for Premium Shipping -- Item Still Hasn't Shipped…read more I placed an order with ArmyNavyUSA.com on 02/19/2026 at 9:41 AM PST. At checkout, they offered three shipping options: Ground Advantage, Priority Mail, and UPS -- with UPS being the most expensive option. I chose UPS, assuming the higher cost meant faster or at least prioritized handling. It is now February 26, 2026, and the item still has not shipped. When I reached out to customer support, I received this response: "Unfortunately the UPS option is not a fast shipping option." That explanation is baffling. If UPS isn't faster, why is it presented as the premium-priced option? Charging more for a shipping method that doesn't actually expedite processing feels misleading at best. After looking into the company's reputation, I noticed their Trustpilot rating sits around 2.3 stars, with numerous reviews specifically mentioning slow shipping and poor communication. What's even more concerning is the pattern of nearly identical owner replies apologizing and promising to "improve processes," while the same issues continue months later. At some point, repeated apologies stop meaning anything. Paying extra for shipping, waiting a full week without dispatch, and receiving vague explanations is frustrating and disappointing. Transparency matters. If processing times are long regardless of the shipping method selected, that should be clearly disclosed before customers pay more. I'm genuinely curious to see what generic, templated response will appear under this review. Hopefully it includes more than the usual "we're working on improving." Buyers should read the reviews carefully before ordering. Also just look at the photo they have on Google Maps...look at the front of the store...do you want to order from here?

This was the WORST customer service experience I have EVER had…read more I placed an order OVER a week ago, and it still HASN'T shipped, so I called to cancel the order. The male representative I spoke with was EXTREMELY unprofessional and disrespectful from the moment I said I wanted to CANCEL. He responded with a condescending tone and said, "Are you aware NYC has high restrictions on using batons?" I replied that yes, I am aware, and I have purchased from your company before. He then QUESTIONED me further and asked for information to verify if I had actually made a previous purchase--as if that had anything to do with the current order. What does that have to do with the fact that my order hasn't even shipped? If you are TRULY concerned about customers being aware of local restrictions on the items you sell, then you should clearly post that information on your website--ideally somewhere visible BEFORE checkout--so customers can read it and make an informed decision before placing an order. I firmly stated that I wanted to cancel and receive a refund regardless of whether the item ever ships or not. At that point, he began to "WARN" me that if I canceled this order, the company would not process any of my future orders. I actually laughed at how absurd and unprofessional that sounded, and I told him that was perfectly fine. He then abruptly said he would issue a refund and hung up on me IMMEDIATELY. BYE~

worst place you can come, if you have another spot go to that spot, i needed to pick up ny…read moreduplicate shield it was 4:20pm guy said come tomorrow, he had to check the computer. it took me an hour to get to this place. i explained to him it took me an hour to get here, his response you have to come tomorrow! he is an older guy with glasses. i have spend so much money in this store and for what. horrible customer service.

called in regards to purchasing my class A Uniform (called 6 times), the staff seemed very upset…read moreand agitated that I was one of the people that apparently passed the 600 mark promo when I wasn't aware it was going on to begin with. He wasn't able to do any service with me while still being unprofessional.

I have to report that this location is closed. I started going to K Uniform in 2001, I would visit…read morefrom time to time to get new uniforms. I recently, visited 3/13/2025 and it appears they have permanently closed.

I just recently got into the corrections academy and have searched a few different places. This…read moreplace by far gives you the best bang for your buck. Let's be honest this whole process is quite expensive so any place that you can save a few bucks is a great place but that's not all there is to this place. This place has the same people working for over 50 years the men working were efficient and knowledgeable about their merchandise and about a lot of aspects of the academy. As for the deals they offer the academy packages are a great bargain considering the prices you would be paying elsewhere. I went for my phase one package and they offer deals for the range and the graduation packages. I would suggest going to this place just because of the money you'll save. I'll definitely be back for more of my uniform needs.

If you ever need a uniform or linen rental I recommend New York Uniform. Their prices are great…read morewhen you consider all of the service and quality of items that come with it. They are professional and attentive. All of the deliveries arrive on time. All around a great company and group of people!

New York Uniform is an amazing company. I'm sure they're dedicated to keeping their customers…read moresatisfied. I work in a doctors office and they supply us with lab coats and towels. If we are ever in a bind and need extra merchandise, Mark or one of his drivers will go out of their way to get what we need, no matter what time of day. They go out of their way to make us happy, and I'm sure they're that way with all their customers. I can't speak highly enough about them.

Very helpful staff go above and beyond to help u get what you need. If I could have rate this place…read morea 7 star I would. Affordable price and wide variety of different style to choose from

Needed scrubs for my new job. The lady who worked there was…read morevery helpful (picking out the specific color I need and showing me different companies that made that color). I bought 1 top and 1 bottom for a little less than $30

Highly recommend J&K Medical Equipment. Frank and Robert were a pleasure to deal with. Very…read moreknowledgeable and courteous. Excellent customer service and delivery was a breeze! Thank you for making things easy!

I would like to send my highest commendations to J&K Medical Equipment and their exceptional staff…read morefor the superior client service they provided me. From start to finish, the dedication, patience, and compassion they showed was above and beyond. This was not a simple transaction; it was a step-by-step process that required careful coordination between my doctor's office, the insurance agency, and myself. Franklyn worked alongside me the entire way, guiding and supporting with care until everything was completed. The team's professionalism and genuine compassion turned what could have been a stressful experience into a smooth, reassuring journey. I would especially like to highlight the outstanding teamwork: * Franklyn - Oversaw every step of the process, from managing insurance claim documents to coordinating with the doctor's office, ensuring the wheelchair order and delivery were perfectly handled. * Tina - Delivered my medical equipment with patience and professionalism, walking me through the functions and operation in detail. I also love her personality. * Robert - Assembled the product with skill and efficiency, ensuring everything was set up correctly. * Mary, Debbie, and Sonia - Essential members of the staff whose behind-the-scenes support kept the process moving seamlessly. Because of their dedication, I now have the medical equipment I need, and it was done with such compassion and care that it deserves recognition. J&K Medical Equipment at 158-23 Horace Harding Expressway, Flushing, NY, sets the standard for what true customer service should look like. My deepest thanks and kudos to Franklyn and the entire team--you are appreciated.