I am truly disappointed. I had my procedure on 4/12 and never heard from a doctor for over a week and a half and it wasn't the doctor that did my procedure. USA Vein uses customer service as some link for follow up. CS reps are not qualified to assist medically, they do not take accurate notes (even though they call multiple times a day or week.) I was advised I needed someone with me post procedure and had multiple calls behind this ONLY for no one to check in to make sure I even made it home. I don't understand the hassle. I am also a single mother with a child with special needs. I called to ask if they could send what I would need to my pharmacy 24 hours before the procedure because my pharmacy would need to order out a few items. Instead, this was not noted anywhere, my scripts were not called in, the doctor took 1.5 hours after I arrived to call around to pharmacies for prescriptions I did not receive until 9pm due to them going to the incorrect pharmacy and not being cancelled. There is no way to reach the clinics or docs directly. It's not a level of care I am used to and it tracks poorly on the user end when we are in pain and no one cares or when we leave a procedure and no one tells you what's next, no paperwork except what they email you- which is simply not enough. I love the fact that women have options other than hysterectomies but USA Vein has a terrible lack of care and the CS reps do not remotely listen. I will say the supervisors did help me wonderfully - but why should one need to escalate? I can't honestly say I would recommend anyone do this procedure with USA Vein until they tighten up the process. Not being heard but called relentlessly only to discover no one is even taking notes is just craziness. read more

I was suffering from vertical to large veins from when I was 30 years old I have ben goin from doctor to doctor getting some treatments that would give me temporary relief one day I was seating in the emergency room at the Wyckoff Hospital the commercial come true about USA vein clinic Since I vas experiencing lots of pain in my legs and my legs look horrible with lots of big to small veins all over my legs I pick the number from the tv commercial and dec to call the costumer service offered me closest clinic to where I live .That was the best move I made ever the stuff treated like a VIP they make everything easy for me from appointments to signing in to get read for the procedure everybody super nice and professional but wait for the best off all the Doctor Patterson that have experience and knowledge about the vein treatments chose the right treatment for me I was going happy to every treatment thanks to the Doctor Patterson and he's team my legs are so clear no visible veins no swelling no pain I'm finally able to wear nice dress short pants and bathing suits which I was embarrassed to wear for many years I recommended the USA vein clinic to all my friends and family and colleagues specially Dr Patterson because he didn't just treat my vein he made miracle he make it perfect !!!! Thank you so much Dr Patterson read more

Why can't I give ZERO stars??? As you can see from the dozens of complaints here, and the company responding with a "please email us!", the place is complete garbage. Yeah, tried that about 25 times when it was happening last year, and it took my attorney writing a letter to get my money back, so if you don't know who I am, that just tells me this stuff happens VERY often. They will probably end up being shut down over illegal billing practices shortly. Do yourself a favor and avoid this place like the plague. I should also mention, 1 year since my last appointment and my veins are WORSE! And the kicker...they are still trying to bill me for another $25 copay. Eff off you thieves! read more

I can't say anything about the clinic because the visit I had in manhattan location was great. I did not receive treatment because I had to cancel the appointment. But, what i can say is that the people they have in some central office that leave the calls to one's home. Those people are chronic nuisance, pain in the butt. I told them not to call me. I will call when I wish to return to the clinic. But, no..Juan, Irene, Marita, Mariel, julio, and many other keep calling my phone knowing I said stop. They do this 4x's every day. I don't wish to be bothered but they keep calling my phone from morning , to noon and at night to make an appointment. I told them I will report them to take my name off the list and they disregard my request. I will never walk into a usa vein clinic and place my name, number on any sheet of paper again. Beware. read more

RUN as fast as you can away from this business. They simply rebranded Vein Clinics of America, probably to continue their insurance scam to milk as much as they can from the customer's insurance. In 2014, I went to Vein Clinics of America for sclerotherapy, but was told by the doctor (radiologist) that there could be unlying issues that should be addressed before sclerotherapy. He asked me if I'd had restless leg issues, itching, swelling, etc. all of which I responded with "No." He repeated his question, and I got the feeling that if I didn't have any of these issues that I would not be eligible for schlerotherapy, so I said "Yes" to get treatment for my broken veins. I was not aware at that time that I was going to have to receive vein ablation, sonograms, etc. just to have some spider veins treated! After the terrible vein ablation treatment that I experienced, I had to come back and have another sonogram. Yet two weeks after that, I received a call from them telling me I had to come in for a sonogram. I told them I had just been there two weeks prior, but they were insistent. I asked if there was a problem and was told that they didn't know, just that I was sheduled for an sonogram appointment. So I agreed to come in to clear things up with my radiologist of the week. (Found out later that this place was just a rotating door for trainees.) Told him if he didn't give me a good reason for my being there and BTW, that I suspected insurance fraud, then I was leaving. He got huffy, spun around to storm out, stopped and said YES, it WAS for the insurance and ran out of the examination room! Seriously! I left and never looked back. Please, do NOT let your vanity interfere with your common sense. Do your due diligence, thoroughly research the people that are going to perform any kind of medical procedure on your body. PLEASE! read more

I was treated nice and my wait time qas never long. Dr. Fishfeild did an amazing job. He kept me calm during my procedure and I had no complications. Dr. Fishfeld works at the 27 Grandham location in Bklyn. He is amazing no pain. Thank you so much! I will refer you to all my friends. Only thing the office can use alittle decor. read more

This place is a hot mess. Do not go here. All they care about is charging you or your insurance plan as much as possible with no regard for your actual health or medical concerns. read more

Went to remove barely visible spider veins in the 5x5 inch area. Doc missed spots within this area. Came for Free revision. They agreed to do it for free. After a year they claim 2nd visit was full procedure want another $400. Sent to debt collector. My wife went to them in another office. It was a total mess with no specials even present. Total mess. Avoid them if you can. read more

This place is a complete fraud, they overcharge or double charge your credit card and then won't refund the money. They have a supposed call center in Chicago, where they promise to return your calls and never do. Emails are never returned. When you call them back, they will just hang up on you. I recommend to everyone who's dealt with this fraudulent company to contact the attorney generals office and file a complaint of fraud and elder abuse. read more

absolutely horrible to deal with on the billing side. Make sure you get everything that your a required to pay in writing or they will make up charges that your insurance company didn't pay and then you cannot get an itemized receipt showing what these charges are for. I've been on the phone all morning with these people and they are about as incompetent and rude as they come. Will hang up on you as well hoping u wont call back, it's a shady operation for sure. As far as the procedures that get done, the dr and the traveling nurse argue back and forth bc they don't know what's going on, there was a different new nurse everytime I went in there, and the ultrasound guy blares Indian soap operas the whole time he is working on you. It's extremely unprofessional and would highly recommend that you find somebody else to work on your veins. read more

THIS PLACE SHOULD NOT EVEN BE OPERATING!! ITS A SCAM!!!! I paid $500 to get cosmetic done here. I not only show up to my appointments to be told the Dr who is supposed to see me is not working there and it's basically a gamble whenever you show up to see if they are in or not , but he hasn't been there in over a month and now I am being told by whatever staff is there that they have no idea where he is and they don't know if he will even be returning and that I should call up and try to get my money back! WHAT!!?? This place doesn't even have a direct phone line!!!! They transfer you to a call service that has absolutely NO idea what is going on and can't tell you if your Dr is going to be in or if they are even open or operating!!! STAY AWAY AT ALL COSTS!!! Im surprised this place hasn't been shut down yet!!! I will be working with a lawyer and several other people to see if I can have this place reported and shut down for good! This is a fraudulent business that is unprofessional and is tricking people into thinking they are legit! They don't even have a direct phone line or a manager!!! Please report this business and RUN! read more

Twelve people had the same appointment time as me. The receptionists (2) strolled in 20 min late. I left after 45 min when I realized I would be seen for at least another hour. read more

The facility I got my procedure done were great. My procedure is ok. I would have loved to continue using USA Vein for my other procedures (insurance never approved- if insurance did or does I wouldn't NEVER go back) the call center is the "WORST" they are extremely unprofessional. My health insurance was not approved for my next procedure as per doctor but I was billed $75 taken straight from my bank account for no show appointment and also billed for $250 for no show procedure both appointments I was unaware of because my insurance did not approve procedure. How can I get billed for something if I wasn't approved for by my health insurance. The appointments were only days apart without my acknowledgment (I do have a job). Although $75 was directly taken from my account (the registration IPAD sign u up with the debit card you pay with-surprise-they store your banking information). They also charged me with $15 copayment for two appointments(upon checking out I asked they said no copayment) those days was not even a week after Oct 18, 25 and the no shows days after Oct 31 & Nov 5. As much as I wish my insurance approved more ... I can't understand why USA VEIN is dishonest to their patients. I've been trying to get help with my account since Oct 2019 zero results. My iPhone charger was also stolen from the Ocean ave office. Yes, it was reported no results. Please save your money & time and go to a professional office that actually care about their patients and you don't have to speak with someone in a call center in Illinois (secret location-rep can't tell you mailing address). You CAN NOT SPEAK WITH SOMEONE IN THE OFFICE YOU DO YOUR PROCEDURE IN..every call is through call center. Please who made this appointments for me to "No Show" ??? !!!! USA+VEIN = Scam !!!! read more

This facility should be considered unprofessional on all levels . From the lack of cleanliness, billing and pre operation instructions. Do your best to stay clear of this treatment center. I will do my best to inform my insurance company to investigate this clinic. read more

The actual staff in the Stony Brook, NY location were polite and friendly. However, the scheduling and BILLING are atrocious! They gave an incorrect code for one of my procedures and when my insurance company rejected it for incorrect code they charge my credit card $400 SIX DAYS IN A ROW. My insurance company no longer accepts that doctor (and I have a great PPO in NY, never had that happen before in the middle of treatment but I guess the insurance company had enough dealing with their billing department too!). I never finished treatment. I had to cancel my credit card (I only used it to pay my $25 copay and they illegally charged without my permission). Everything was sorted out and paid by my insurance company back in June but I STILL HAVEN'T RECEIVED MY MONEY BACK despite spending HOURS on the phone trying to get my money back. I was finally told 2 weeks ago a check would be sent to me in 2 weeks. I call back today to find out where my check is so I can pay my mortgage and I was told about another 2 - 4 weeks to get my check. I have NEVER dealt with this level of blatant dishonesty and incompetence in my life. And yes...I did initially dispute the charges on my credit card but was unable to provide proof that the insurance company paid yet because it was still getting sorted out (because their billing department is an absolute DISASTER!). I paid my credit card bill at the time because I always pay it off in full. BUT IT'S BEEN 5 MONTHS, I'm a single mom and schoolteacher, and don't get paid for another few weeks and NEED TO PAY MY MORTGAGE!!! BEWARE OF THESE SCAMMERS! Atrocious company. Not to mention the DOZENS of times I was told "someone would take care of it and get back to me" and never returned my call. I've already spoken to an attorney and may have to escalate to that if they refuse to overnight my check to me today. read more

This company deserves a "0". Cancelled 2 appointments with the clerk at the clinic on Ida B. Well St. In chicago. Imagine my surprise when a $250. Charge appeared on my debit card. I called and emailed but was given the run around. This was in September. They will also have have their call center in India call you like a stalker to rebook. Goes elsewhere. This company is awful. It used to be Vein Clinics of America but was bought out by this company. Don't do business with them. They will screw you over. read more

No Scleroterapy treatment are performed --it's a waste of time!! I recently had an extremely frustrating experience -- After booking an appointment, being assured that the location selected was available and performing scleroterapy treatment, I was met with disappointment and inconvenience. Upon arriving at the designated location, I was informed that the procedure I had requested was not being performed there. I was completely taken aback by this news, as I had to request a couple of hours from work. The staff there was nice but offered no solution or alternative at that moment, leaving me feeling utterly stranded and confused. In an attempt to rectify the situation, I was directed to call the central booking center. I explained the situation, hoping they would swiftly find a suitable alternative for me. The representativeinformed me that the only available option was to book a new appointment at the Brooklyn location, apologizing for the inconvenience and reassuring me that this location would have been the right one for the scleroterapy treatement. The earliest available slot was in two days' time. Undeterred by the inconvenience, I decided to give the service one more chance and eagerly attended the newly assigned location, requesting again time away from work. To my dismay, history repeated itself. After spending 45 mins for the commute, at the moment of the check-in I was told that the requested treatment was not performed at that particular facility and I was sent back home with no solution. Needless to say, I am beyond frustrated and deeply dissatisfied with the overall experience. The lack of coordination, miscommunication, and disregard for my time and energy have left a sour taste in my mouth. After one hour and a half I reeceive a call from someone from the Central booking center, inquiring why I did not show up to the visit. I was beyong annoyed and explained that I did but that I was sent immediately home with no prior communication. No one was unpolite to me but everyone was lost, no communication, no information and no solution. I sincerely hope that the management takes immediate action to address these issues and prevent other patients from enduring similar frustrations and waste of time. Chiara read more

I had my consultation back in January. I was given appointment for April to start my procedures. I was called day before to cancel said appointment as office would be closed. I was unable to make another appointment at the time of the cancelation. They charged me $250 for a missed appointment 2 weeks later that I NEVER MADE. I called to dispute charges and the billing supervisor was so rude and unprofessional. He would not let me speak and threatened to hang up everytime i tried to explain what happened. He eventually did hang up on me. BE AWARE of this office. They will charge any card you pay your copay with without authorization. Pay cash! read more

DON'T GO THERE!! Too bad I didn't read the reviews before I went there, I could have save myself a lot of time. After waiting for 2 hours I asked the receptionist how much longer it would take to see the doctor and she said still a long time so I left and would never go back. They are not the only facility, I can go anywhere else. Totally disrespectful to the patients, they absolutely don't care. read more

This company is so unprofessional usa vein stole 250 dollars out of my bank account they lied and said I had a co payment when I left the clinic a week later 250 dollars was stolen out of my account I called multiple times the phone just rang they pick up and hang up the phone however you might get lucky and they transfer you to the billing I spoke to supervisor Carlos whose very unprofessional and molina who constantly lying on the phone both stated you have to wait for your refund it been four month I contacted the refund several times no response. read more

If they make you to sign that financial agreement on a beginning you are in a big trouble don't do it they will take your $250 even if you Reschedule appointment!!! Be smart don't deal with these people go somewhere else sorry. read more

Based on my experience this organization has decent enough physicians and in-office staff, but otherwise no sense of how to treat clients professionally when billing or scheduling. They commonly get you right into the exam room, but it was standard to then wait 20 minutes before seeing a physician or ultrasonographer, and twice I waited (dressed only in their disposable exam shorts) over an hour. The second time I heard through the door when the receptionist reminded the ultrasonographer I had been waiting 45 minutes...the ultrasonographer complained that she was triple booked and hadn't had lunch yet. After that I waited another 35 minutes and simply got dressed and left. On leaving the receptionist confirmed my long delay was because "the corporate office had triple-booked the ultrasonographer." Secondly, during one visit I was told I had a balance to pay (Co-pay for previous visit). Before the visit my wife said she had just sent a check for my co-pay, so don't pay because the check is on the way. The receptionist told me that was fine. The following day the "billing department" called upset (and rude) that I had an unpaid balance and wanted immediate payment by credit card over the phone. They demanded payment even though I told them my wife had mailed a check. They hinted that if I didn't pay they would use alternate ways to get my payment (collections I presume). I still refused to pay and they never did call again presumably because the check my wife mailed arrived. Next, they called me a few days before an re-check exam scheduled several months previous. They had to re-schedule (a MONTH later) because the physician I was to see "no longer accepted" my insurance (which is incredible because I have a BCBS group PPO that has NEVER been rejected by any of my previous physicians). Finally, because I am fed up with the games this group plays, I decided to leave and asked for my records. They told me they have a high per-page charge. So if I charged them my hourly rate, for all of my time they wasted seems they should at least provide free records to a patient who they let down. These folks are con-artists. All they want is to overbook, then push patients through the door, and make sure they squeeze you for every cent. AVOID them! read more

The staff is not polite, they are not prepared to serve the public. I was waiting for 2 hours and 40 minutes in an office where they made me take off my clothes and the doctor never arrived, when I said I will leave this place; the staff only answered the doctor is coming to attend you, wait 3 minutes and I waited but he never came. The staff are Latino and I think they believe that every immigrant is illegal,the woman is derogatory .Don't go to this place! The woman that is in front the second floor is so rude. read more

The people who work in the First Avenue, Manhattan office are great. The appointment system, which is for all U.S.A. Vein Clinics, is a disaster. They changed my appointment time on three different occasions without my consent to times when I was not available. Twice, when I showed up for my actual scheduled time, they squeezed me in. The third time, in freezing rain, the office was locked and they told me I had missed my appointment. No, I hadn't-- the system changed the time again. I am finding a new vein doctor. Don't go here unless your time is extremely flexible. read more

I went to USAVC and met with Dr White he is THE best, because of him my life is drastically different-Thank you Dr White and USAVC team

worst service,!!! i been a patient for years and always the same, they overbook you and takes you more than one hour late, the recepcionist excuse is there is anything we can do. (indu girl) my appointment was at 2pm it is 3:15pm....still waiting. i requested a manager, guess what? there is no manager. i ask who can i speak to? ohhh, you have to call rene at the call center, and that's all. read more

I called to change an appointment, they hung up on me because I asked the same question 3 times, when the woman was NOT answering my ? correctly. Then when i called back to get an appointment, they couldn't give me an appointment for almost a month. Dr Michael Banker was my doctor on Ocean Ave in Brooklyn. Don't go through this service get a good doctor. read more

USA Vein clinics eliminated 2 years plus ago my varicose and spider veins. I can now sleep at night. I highly recommend Dr.Louie in the Manhattan location (1st Ave). I never waited a long time for treatment or to get an appointment. They know what they are doing and I have benefited greatly from their help. My legs look like I am 40 when I am close to 70 and they prevented blood clots DVT. Hbentsen_siny@yahoo.com read more

I received friendly appt text reminders up until appointment date. Showed up for the first time, overcrowded, I'm not even greeted and there were three ladies in front desk mingling, then one of them told me to sign my name in. Half hour later, I got up and asked a second girl if I needed to fill out any forms and she said that she had called me (which wasn't true cause I was sitting right next to the counter). Two hours later I got up again and asked the same girl that told me to sign-in how much longer I had to wait and she said to me "I know it's ridiculous the wait time in here get used to it" this is someone that works here! I just cancelled afterwards. Very unprofessional, rude staff!!! read more

This is a nationwide clinic so there is no attention to patient in detail. Feels like a chop shop procedure. What they don't tell you is the excruciating pain you will be in for days after procedure. It feels like being labor for days on end. At least 4 or 5 days you will be in excruciating pain and percocet will barely numb the pain. I learned afterwards that fibroids grow back, sometimes with a vengeance and so I dont think this was a necessity given the painful recovery. I wish someone told me how painful it was going to be. If you do have it done make sure you have 24/7 care for at least a week. Someone to help with pain meds and feeding you. Also, I was awake throughout my procedure which was so bizarre and even felt some pain while the doctor was operating on me. Please review all your options and get second and third and fourth opinions before getting this done. I personally regret it heavily and I also don't appreciate being told I was going to be "uncomfortable" for days following procedure. No! You will be in SEVERE PAIN for days!!!! read more

i called and made an appt on 2/5/20. i have in network only coverage, they confirmed they are in my network on 2/5/20. today is 2/20/20 my appt is tomorrow. i called this morning to confirm my appt for tomorrow. all i called about was to confirm the appt. the person who took my call at usa vein started talking about a 200.00 payment due tomorrow. the way my insurance works is the doctor bills my insurance, i receive a determination letter from my insurance carrier and when the doctor bill arrives the amounts must match. then i can pay. usa vein does not seem to know how insurance works. i waited 5hrs today to get an answer from their billing dept only to be told they are no long in network, now i question if they ever were????? get it together usa vein!!! there are terrible reviews online and i should have known better!! anyone know of a vein center that is not a scam?!? read more

I almost never leave reviews anywhere for anything but the disappointment that I'm experiencing is palpable. The misinformation I was given criminal. I was scheduled for one service and after waiting for over an hour was advised on a service I didn't ask for. Another patient walked out because the doctor had not arrived after an hour and to make matters worse I continued to get misinformation from the national customer service center. There is no compassion and its clear they are in it just for the money. Please do better and show compassion to the people who come to you for help. I'm not sure why this shows me being in California I'm not I'm in BX NYC. read more

This Clinic is the worst clinic ever actually they are a thief I made a procedure of spiders veins and my insurance didn't cover it so they told me that I had to pay just one payment of $ 500 and the procedure wasn't good Still I have the spiders and they refuse to check up my legs again if I do not pay again!!! And then a bill for $ 680 came to me to be pay again!!!! This is a a horrible clinic !!! read more

I have been a patient here for years and generally, its decent enough. However lately, service has been greatly declining. Not sure if this is in all locations, but the Forest Hills office is in need if a serious office management overhaul. Will be looking for a different Dr and office moving forward. read more

If you love yourself and your health, you should avoid this place at all cost. Most of their procedures aren't medically necessary, they just want to run you into debt and take all your money for a condition that more than likely will not get better. They have no regard for patients' time, and could care less if you are waiting 2+ hours to see a doctor. On top of that many of the medical assistants are not certified and more than likely should not be assisting you. These locations are harbouring with insurance and healthcare fraud. HORRIBLE PLACE, please avoid. read more

This place is a joke. They are totally understaffed and ALWAYS over book. If you do decide to go here be prepared to wait a minimum of 2 hours. Fifth time here and always have to wait for hours! Stay away! read more

USA Vein Clinics - Medical Centers Near Me - Forest Hills, New York

I had a great consultation . The office was staff was great . Will think about to go back to office to do procedure . My friend had a procedure done and he is very satisfied with results. read more

Please do not go to USA in vein clinics they have no idea what they are doing. They have no communication skills ajd no one knows what the other one is doing. I even asked what time they open and I was told that they're not sure, how can you not know what time you open where you work. And please whenever you go to any office always check with your insurance Carrier 1st regarding your benefits, never take the word of the office especially here, just read all the reviews.. read more

Uncompetent staff, unreliable, inconsiderate with patient's time and money. A BIG WAISTE Of TIME.

I needed a specialist and i see the ad in the newspaper all the time, so i called. At first I was a little dissapointed that I had reached a call center (the operator mispronounced Staten Island). Because of my insurance the next available appointment was for another 4 weeks, but I made the appointment. A few days before the day of, I received a call but couldn't answer and a few minutes later I received a text asking to confirm. That is convenient. The day of, I arrived late and out of breath and the receptionist was very pleasant and immediately offered a bottle of water! The visit included a sonogram and the consultation, also very convenient. The only negative thing I have to say is that I had to wait a long time for the Dr but he was apologetic, very thorough and extremely pleasant. I was given a date for a follow up and was told they would handle all the paper work ith my insurance. The office is very clean, the staff is very pleasant. read more