Carina was here to help me today and she was WONDERFUL! I am a nervous wreck about technology and…read moreshe has me scheduled for an installation, she let me know prices up front, and I feel completely comfortable with what was chosen this afternoon! What a gem she is!

I rarely have problems with my phone but when I do they make it easy to understand saves me a…read moreheadache.

I am beyond frustrated with US Cellular and I am not one who falls for promotions where you get…read morelocked into something you don't want or need. Last October I walked into a US Cellular store in Des Moines, Iowa to inquire about switching services from Verizon to US Cellular. The sales associate was very friendly and explained that not only could I save money on my plan but I could trade in my current phone and get a new one. I would pay $23.30/month but receive a promotional credit of $19.95/per month after the first three months for 2 years. I explained that I am in Mexico for several months each year and need cell service there. She told me that I can suspend my service and get a sim card there. So, I was going to save money on my current plan and get a new iPhone for under $100. Everything sounded good, so I agreed. As we were going through the paperwork, she then told me that my phone was not eligible for a trade in because it was an iPhone 6 not 6s but no worry, I would make an initial payment of approximately $100 but could sell my phone to make up for the difference. Sounded good, right? First I noticed that my cell service was MUCH less reliable "in the middle of anywhere and everywhere". I was somewhat surprised when I couldn't get service in Sioux City, Iowa and was shocked when I couldn't get service in downtown Minneapolis, Minnesota. I had to turn on roaming to call US Cellular to find out what was going on. The representative told me that they are continuing to expand their cell service coverage. He told me that I could use up to 512mb of data roaming for free. I was NEVER told that I can turn on voice roaming and not get additional charges. Second, after the first three months of payments, I was not seeing my $19.97 credit being applied to my account. I called US Cellular and they said they didn't see a promotion on my account. I had to go to the store to talk to my sales representative. She explained that she would have to do a little finagling to get my credit applied on my account. It took an additional 3 months and multiple phone calls before the credit started being applied. Third, I found out that I can NOT suspend my account under the current promotion unless my phone is stolen or lost. The representative I spoke with implied that I could "lie" about my phone being lost. So I will be paying monthly service for FIVE months while in Mexico without the ability to use my phone. I called US Cellular to see if I can cancel without paying any penalty. They told me that I would have to pay $419.40 for the phone and there was nothing they could do. My statement states that I am available for an early upgrade if I pay $279.60 which I was willing to pay to get out of this. So I went to see my representative at the store to straighten things out. She no longer works there! I talked with another representative who told me there was nothing she could do. Calls to US Cellular customer service and retention department were no help. I was totally mislead and I can't believe that there is NOTHING you can do to alleviate this situation with my having to pay $419.40 and report this to the Better Business Bureau and other agencies. FYI it was the U.S. Cellular located at 3801 Merle Hay Rd in Des Moines. And I will add that the sales associate could only say "sorry" and as I was leaving, I saw the store manager returning from lunch. He would not make eye contact and quickly walked by. Must be used to this.

update: a few months later, and it seems some changes have been made, most likely completely…read moreunrelated to my poor review. however, despite the loss of actual customer service/repair personnel, the staff has been friendly, knowledgeable, and helpful. although they are still busy at times, if you go at whatever the off hours might be, it's a snap to get in and out without killing your day.

Dishonorable liars. Promised money back if I was not satisfied with my purchase of an xbox. They…read morehad no power cord and no controller to test it. I bought it. Took it home. Ordered and paid for a new power cord. Spent 2 hours trying to get the controller THEY SOLD ME to connect. It did not. I called. They said to bring it in. I did. They then hooked it up to a wired controller. I said this is NOT the product I wanted. They then refused to refund me. Less than 24 hours and after I have paid gas to drive to their store twice. Do not trust. This is over $50. What a way to ruin their reputation in the gaming community.

I stopped in here the other day and Ally loved it it was so much fun reminiscing! I just had to buy…read morethe PlayStation to guitar and game to go with, My grandsons will love it! I can't wait to go back!

Great service - get your satellite service through these guys instead of Directv. Seriously.read more

Clerk was very nice and charismatic, no problems with him. However, the two games I bought were…read moreboth damaged to the point of being unplayable, and very clearly not tested. I cannot recommend buying anything used from here as this is not the first time I have gotten faulty game from a GameStop. I was told over the phone I could get a refund, so I can compliment their willingness to own up to it, and would the games have worked, I would have been satisfied with the price.

The staff were friendly and knowledgeable! It was also quite clean and organized inside. I think…read morethis is pleasant place to shop

paper sign on door saying closed (at peak hours) during the day. was directed across town to this…read morelocation and it is closed.

Koby did great job helping us purchase two new phone at good price. We're new to Verizon and he was…read morepatient friendly and answered questions promptly

On May 30, 2025, at 5:35 PM, I was treated absolutely horribly as a good customer for 10 years. I…read morebrought in a bad alternator I bought back in 2017 to make a warranty claim. Yes, they did make good on this warranty claim, but it was a long hassle with rude treatment. There was a young man at the counter at the time and two older men. One of the older men was named Eric according to my receipt. I was spoken to like I was a stupid idiot that did not know what he was taking about. I had purchased a replacement alternator online and returned the older alternator in the box the newer box came in the other older man (the one without glasses) spun the box around on the counter violently and nicked my right hand which was next the box and did not even apologize. Eric had me run my credit card in the reader and claimed the card I used in his reader was not the one I had used to purchase the new alternator with. Looking at my O'Reilly printout confirms that the credit card I had used for the online purchase was indeed the same one I put in the slot at this store by looking at the credit card number's last 4 printed on the receipt so this guy acted like an idiot. These two older men seem rude, grumpy and incompetent to be O'Reilly employees. If I were to have my way, both would be summarily fired. Yes, I was glad that my warranty claim was finally resolved to my satisfaction with a cash refund for the newer alternator for the total in full, but I did not deserve such horrible treatment since these men seem to be poorly trained, incompetent or just plain hate their jobs. They just can't handle their work, it seems. I had been treated very nicely by most O'Reilly employees over the years, but these latest two older clowns take the moose-turd pie right in the face!

The customer service went above and beyond my expectations! I was out of town and the employee…read morehelped me put my license plate light in. I wish I caught his name! No more rednecking my light! Lol!