Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

My IPhone XR pretty much locked up and brought it to the store where they were able to reset it and…read moreretain a happy ATT customer! Very friendly staff.

uscellular staff at the Monroe wi store is basically incompetent and slow, do not support the very…read moreexpensive equipment they sell but are quick to try to sell you more expensive equipmnet they don't support. I spent over 2 1/2 hours waiting for help just to be told in less than 5 minutes they couldn't help me. If T-Mobile wants their merger to successful they need to train their staff better and provide better support for their customers or they will lose them.

I own a Celestron telescope, and for Christmas my son gave me a Celestron SkyPortal Wifi Adapter,…read morewhich has an RJ12 6P6C 6-pin male end which plugs into an auxiliary port on the telescope. Unfortunately, Celestron has a clearance design flaw such that when the Skyportal Wifi Adapter is plugged into the auxiliary port on the telescope, it's prone to being hit by the telescope body when slewing. So, the natural solution to this problem was to secure an RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Amazon.com sells these for $8, and had I purchased it, it would have arrived today and there would be no issue. Instead, I thought that I would go to Radio Shack here in Monroe, and give local business my money - even if it cost a little more. Radio Shack didn't have this item or a comparable item. However the store clerk (I believe the owner, David Gombosi) told me that I could "make it work" by purchasing a 6-pin RJ-25/RJ-11/RJ-14 telephone line cord (25' long) and a CAT5 in-line coupler, which is 8-pin. He told me that this coupler would work because the 6-pin cable will only use the center 6 pins. Total cost: $24.24 including tax. I was hesitant to purchase for two reasons: Price and I didn't know this would work in lieu of the shorter, standard RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Plus I was unsure of the 8-pin coupler that the Radio Shack clerk showed me. I asked him, "Are you sure this will work?" He said, "Yes." So, I purchased the items for 3X the cost that I could have ordered on Amazon because (A) the clerk assured me that the items would work and (B) I wanted to keep purchases local. Last night, I tried the items and it didn't work. Whether it was the 8-pin coupler or the 25' of RJ-25/11/14 cable that was the culprit, or both... I do not know. I drove back to Radio Shack this morning to return the items with original packaging. The clerk (actually two clerks and I believe one is the store owner) told me there were no returns "because of covid-19". I said "What? I paid $24 for these items yesterday and you assured me these would work but they don't work. What am I supposed to do now?" The clerk told me that he could "exchange" the items. I responded, "Are you kidding me? Exchange them for what? You didn't have what I needed but told me these items in substitution would work. They don't work. So, what are you going to exchange them with?" Both clerks just looked at me dumbfounded. I then told them their policy of no returns should be posted, somewhere. One of the clerks told me it was on my receipt. I told the clerk(s), "A lot of good that does me, since I only get a receipt after I purchase, at which point I can no longer return the items according to your covid policy". They both just stood there and said nothing. Again I said that "You assured me this would work, that I was never told at the time I was being directed to these items that if they didn't work I couldn't return them, there are no postings in the store stating that there are no returns." I then grabbed the items (which the one clerk had touched - so much for the covid precaution) and left the store. To say that I am upset and disappointed in Radio Shack is the understatement of the year. I purchase many items from Radio Shack, but no longer. Your store policy, annunciation of that policy, and customer service is the worst I have seen in quite a while. I was willing to spend 3X the amount I could have paid for the correct item online with Amazon because I wanted to give Radio Shack the business and keep it local. Drove 16 miles round trip twice, and all I wanted was my money back. Thanks David Gombosi. You just lost another customer.

I came in today with problems with my charging port in my iphone. I left with a new phone, and was…read moreextremely well taken care of. If i could give this store 10 stars I would. Barb and Dave took amazing care of me. They were funny, and made sure I got what i needed. They go above and beyond to help their customers, and it shows!

i worked in Dubuque for about 9 months close to IN Touch, besides being close and friendly, they…read morealways asked if there were any other needs i had for my phone. The owner Barb and her employees took great care of my phone needs. Thanks Geno

This store never wants to help anyone. The less people they have in there the better. If you want…read morehelp go to the rockfalls store or the sterling store. More friendlier and they actually want to help.

yesterday I came to this location to change my plan from a different company and I asked the guy if…read morethe new line comes with a hotspot and he said yes 30G, after I finished everything tried to open the hotspots in my house, and it's not working I came back today and asked the same guy if there is a hotspot or no again said yes after he tried to know what is the issue said yes another plan have not this one. I told him I asked you twice and you say yes, he told me "okay? I said yes and it's not what you gonna do right now in a weird way". I told him I will change company again he told me okay without any respect, it's the worst customer service. I see it in my life.

I just had the BEST experience at ATT Peru, IL, and so I felt compelled to leave a review right…read moreaway. I cannot say enough how awesome my customer service rep, Colin, was, and I hope that by leaving a good review it will get back to him and/or his manager(s), because he was seriously the best. First, he promptly greeted me upon my arrival to the store with a smile and very nice pleasantries. As he was looking up my account information, he noticed I wasn't on the "Next" plan. Normally at this juncture the rep tries to sway me into changing my plan; it's their job, I get it, but that doesn't mean I don't dread listening to their speal before politely refusing. Not Colin, though! He smiled and said "You must have unlimited data!" Which I do, hence the reason I won't change my plan. It was just so nice to have a rep get it and even share a smile with me over it. And then he totally turned my day around for me. I had dropped my phone into water this morning. On top of that, I checked my AppleCare and found out it had expired. And to make matters worse, when I checked my att account online, I knew I wasn't up for upgrade. So I was fearing that I was going to have to buy a new phone mostly outright with little discount. And that's when Colin said, "Don't worry, Courtney - you had purchased insurance in this line!" He has no idea how close he came to be hugged tightly right then and there. It's Christmas time, so I really didn't have the extra funds to spend on a new phone. But a replacement phone, that I could swing! So Colin took care of everything for me and was so pleasant to interact with - he really changed my mood just by being so kind and helpful. So I will absolutely return to att for my future cellular needs! Thanks for being awesome at what you do, Colin!

The new 2026 location in Peru is awful. Cooperate sold it to a third party Retailer and the…read moreservice is now horrible. Its now under Prime ownership. A third party vendor-Staff is rude, indifferent and unhappy. Absolutely wont help with any phone issues, only interested in you if you earn them commission. Don't waste your time. Order online or go to a cooperate location in Ottawa