We have been Verizon customers since about 1999 (whenever cell phones came out). My husband lost…read morehis cell phone and we ordered a new cell phone that was compatible with our plan. We were having no luck trying to get his phone number and contacts, etc. rolled to the new phone and decided to go into the store. What a SHOCK, we were treated horribly! We were told that "because we have Verizon Pre Pay" they couldn't really help because that is a "help yourself, you're on you're own" service. WHAT?!!! Are you kidding me?! I asked how we could get in touch with a person at Customer Service and were told to just keep calling and pressing '0' over and over and eventually we would get a person. WOW! The "boy" who waited on us, had taken the SIM card out of my husband's new phone because he didn't believe it came with one. On our way out, he held out his finger and said, "You won't get far without this, better take your SIM card". What a horrible disgusting experience! I worked in Customer Service type jobs for many years and would never have dreamed of treating a CUSTOMER this way! All the other, FIVE employees were just standing around kind of snickering.

After spending a painstaking 5 hours on the phone with customer support, I decided to go into the…read morestore because I was not getting a resolution via phone with Verizon. Tiffany, the manager, at the store was able to resolve my issue no problem and was very helpful. I would highly recommend using the store for any issues in the future.

suuuuuper late to this review but I got my phone screen replaced here a few years ago and it was…read moreone of the most efficient and professional phone repairs I have ever had. The service was excellent and that replacement screen never had a single glitch. Awesome service, anyone from Knox College reading this should for sure go here for phone repair.

From the owner: Here at The Phone Aholic, we specialize in Cell Phone, Tablet, iPad, and Laptop Repairs…read more We also specialize in Cell Phone Carrier Unlocking. Do you have an unused Cell Phone? Sell it to use for Top Dollar.

jace is a woderful representative of us cellular. she is…read morevery helpful in every aspect. i recommend that she get a better pay for all of the hours she puts in jace excels in her ability to help her customers with all of their vast variety of problems and questions. her knowledge is very extensive and impressive.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Awesome customer service. I have been with sprint for decades and they made it easy to switch!…read moreHelped me get through the entire process too and made sure my watch and phone worked properly before I left.

From the owner: Visit the T-Mobile store in Moline and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4500 16th St Spc 665 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Shout out to Khalil Hodge at US Cellular in Galesburg…read more Went with my mother following my father's passing to turn his phone and move the account to her name. Khalil was compassionate, super helpful and did everything possible to make a smooth transition. We appreciate you!

I have 2 items from us cellular that worked fairly well until it didn't. I want to the store and…read morethey said I could go through insurance to get it replaced. The 1 item did not take long although they miss lead me with delivery dates. The second device I was told was out of stock. I was also told I would be notified every 2 days as to if and when it would be delivered. When I went to the store to let them know. They were not helpful at all about the situation they said it was an insurance issue not theirs. But they work with them so it is their issue as well. I was offered a check with a low ball offer. I understand it depreciated in time but that is very low offer after how much I have been paying on it. The store did not offer any helpful solutions and I don't feel I should have to pay for a device I do not currently possess. I would not recommend them to anyone and would go somewhere else. Since they pick and choose when to be helpful. The internet since my new router is still a bit shotty at times to use.

I originally went in with a broken macbook screen. 1 week later and over 500 dollars lighter it was…read morefixed... or so i thought. The team had obviously used faulty equipment or constructed it poorly or maybe both as now there was significant light bleeding around the screen. I returned it and asked them to do it again as this was unnaccptable for the price i paid. They did it offered me no partial refund and I returned home. As I opened my macbook not only was thier still light bleeding but now the macbook screen senor that detetcts when the screen is closed was broken. I explained the sitution to the them and they tested it and found out that equipment they use is faulty as my screen was missing a crucial piece. They gave me the option of a full refund but only if they reattached my broken macbook screen making my laptop useless which I couldn't afford as a student or a partial refund and a promise that they will put in an order for this piece and put it in free of charge when it arrives. Reluctantly I agreed still having hope that they would fix my macbook. Over a year passed and finally they told me that they can't get this extra piece and to basically give up on calling and emailing us asking for updates. Please do not get macbooks fixed with these people they are incompetent and clearly use cheap counterfeit machinery. My macbook battery life has been wrecked because of this nuisance. They may be good for small fixes like phone screens but anything substantial please avoid this place.

Great place to go for your computer needs. Fast friendly service. Very intelligent about the…read moreproducts they sell. Purchased two computers and antivirus from them. I would recommend them to anybody.

A quick shout-out to Rachelle for her excellent help this morning! She provided a lot of pertinent…read moreinformation about wireless phone chargers (which led me to purchase the one she had recommended), and was cheerful, patient and professional. So, thanks for the excellent customer service, Rachelle -- I genuinely appreciated it.

I made my normal payment on April 3 2020 like i always do at the first of the month. But now the…read morestore is saying they cant find my cash payment. Sounds like they have people working there that steal. I will NOT make another payment until this one is found. Will NEVER do business with them again.

Gregory was amazing! He explained everything so well and helped us get our stuff situated on time…read moreand whatever concerns we had he came to the best to ability to answer it and help our devices get fixed! We had got 2 new cases and phone plus a screen protector from there all because how amazing he did I will be coming back here for everything in the future with no doubt !! Thanks ALL ABOUT PHONES :)

Absolutely pathetic with the work they do. I went to get the top screen of my 2ds xl replaced,…read morewhich was the only thing that was broken, only to get it back with a cracked bottom and top shell, dust/dirty bits that are inside the stop screen, and the bottom touchscreen's touch not even working! I brought it back to them to get the bottom screen fixed, and after I got it, while it senses taps, the touches are never in the right place, even with me calibrating it multiple times. Absolute waste of money. Their student discount, is abysmal, and the service is just so bad. More things are broken getting my device back, than what was originally needing to be repaired. I recommend looking at another repair shop and staying away from this one as much as possible. Spend your money on a better service, and for those who actually deserve it.