I traded in two iPhone 15 pro maxes for credit to go towards my bill , and I only got credit for…read moreone. I have continued to get the run around on the issue for the past two months. I had to contact corporate today

Ok, so I just survived (barely) Sprint. After just under 12 months of that horrible phone service I…read moream SO HAPPY to be back with Verizon. Additionally, getting our new phones and plan through the Verizon store was so easy. Thank you for a seemless experience. Breathing a sigh of relief with a phone that actually has a network everywhere I go!

Never use AT&T or go into this store. It will take 2+ hours just to talk with someone and they…read moredon't have any sense of urgency. It's even worse trying to call customer service on the phone. On top of it, they charge a ridiculous fee for internet $300+ per month for average speed. If you want a stressful experience with no customer service get AT&T.

If you're thinking about getting AT&T internet, don't. Just get Starlink and save yourself months…read moreof stress and hours of your life you'll never get back. Every single person I interacted with at AT&T, both in-store and over the phone, either lied outright or gave me deliberately misleading information. I live in a rural area and was told by an employee at the Joplin location that their internet would work where I live. I specifically asked if I could cancel without fees if it didn't, and he assured me I could. That was a lie. The internet was unusably slow, not "a little slow," but so bad that nothing would load. When I tried to cancel, I was tossed back and forth between the store and customer service like it was a game. Customer service was shockingly rude and told me I'd owe hundreds of dollars in cancellation fees. When I told them the store had promised otherwise, they said that we would still have to pay. I asked, "Do they honor what their store representatives say?" and I was told, "No." They went on to tell me, "That I could call a lawyer if I wanted." I told them not to cancel my service and I would go to the store to find out what to do. The store employees pretended to be helpful but kept giving me incorrect customer service phone numbers just to get me out of the door. I eventually had to use Reddit, yes, Reddit, to find the actual phone numbers to reach anyone competent. A month later, AT&T charged me hundreds of dollars. When I called to find out why, they had cancelled my service without my permission. They said too much time had passed for them to fix it. After more than ten hours on the phone (mostly on hold), they finally admitted their mistake and agreed to refund me. They gave me another number to call, but every time I call, I am placed on hold for one to two hours, then the line goes dead. It's astonishing that a company can operate with this level of dishonesty, rudeness, and total lack of accountability and still stay in business. AT&T feels less like a telecom company and more like a corporate scam operation hiding behind a well-known brand name. I switched to Starlink, and it's been perfect. Fast, reliable, transparent, everything AT&T isn't. Save yourself the anger and the hours of wasted time. Stay far, far away from AT&T.

this girl named noel was extremely rude when asking for help with a product, it was clearly in the…read morebeaut section and she pointed me to the shaving section and it was all the way across the store so i recommen not going to the beauty section. NEVER coming back.

I know finding help these days is hard, but DAMN! I went into the store at 20th street in Joplin,…read moreMO, wanting advice on upgrading and this guy was next level lazy and ignorant to the process. I would call the associate out by name, but his mushroom green hoodie lacked a name tag. I left frustrated and ordered the phone from MY phone in the parking lot.

Unbelievably rude staff. Would not even give them 1 star if I could. Came in to transfer an old…read morephone to a new phone and the guy was standing behind the counter, I stood there for a moment and then said "hello" the guy looked up and said "hello" extremely rude, then I said "can you help me?" He then said "can't you see I'm helping someone else?!" As though me being there was a huge inconvenience. I asked him if he was always rude to people like that and he snapped back and asked me if I was. I walked out and then came back to ask him for a managers number and his name which I think was a fake name because he paused then I left. Went to the other one on Rangeline and they were very polite and helpful.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I rarely write reviews, but this has to be done. I have never experienced such dysfunction over…read moreactivating phones. My foster son dropped his phone, and we took it into the 8th st. location in Joplin, Mo. They told us that we would need to go to a phone repair shop to access the warranty on it. The repair shop replaced the internal parts of the phone. We then went to two Joplin, MO stores to get a sim card to activate the new phone because it had new serial numbers on it. It would not activate. The phone repair shop told us that they would need to order 3 new antennas for it. They told us to double check one more time with the T-mobile store that his sim card was good. To our shock, the employee told us we had insurance! My foster son's phone was purchased online before he came to my home, so I did not know (nor did he remember) that he had purchased insurance. At least 10 employees, (9 in two different stores) and one employee on a call to customer service could accurately read his account that he had insurance. Anyways, after learning about the insurance, we decided to not continue using the phone repair shop. We just got the new phone in the mail with the insurance, and we tried to activate it. The new sim card we have is now saying "locked." If you try to call Sprint/T-Mobile customer service, they tell you that they can not help you unless you give them a verification code that they text to your phone!!! This is what I'm talking about!! I can not believe the sheer stupidity. We are trying to activate the phone! They couldn't send the code to an email we could access. I am being dead serious. I live an hour away from the nearest store. This has been pure hell. Every store employee has a different answer. DO NOT USE THEIR SERVICE!!

From the owner: Visit the T-Mobile store in Joplin and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1816 S Range Line Rd Ste G can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.