Just trying to get internet service takes an act of Congress and it depends on which customer…read moreservice person you get on the phone . We're told we need a phone vendor and that AT&T doesn't provide one but nobody can tell me what a phone vendor is or where I can get one but today by some magical powers they can find us a phone vendor in order to hook up our internet does that make any sense to you ?

I had spoken to Mr. Rivera, the store manager, and he had told me he would be available Saturday,…read moreso I went into this store, with the firm intention of signing up for AT & T services, where I was completely ignored by the two "customer service" people. Evidently, they feel they can sit and do nothing as long as the store manager is not around. After fifteen minutes, when the rude female employee (no name tag) mentioned the store manager, I said that was who I wished to see and was VERY rudely informed he was not in on Saturday, although he told me he worked Saturday and Monday. I thanked her for her "help," and received a "You're welcome with a nasty tone and a smirk. Needless to say, I am reconsidering doing business with AT & T, although I will most certainly be relaying this experience to both Mr. Rivera and corporate.

My phone got disconnected while I was in rehab recovering from spine surgery because the doofus…read morefriend who was supposed to go pay my bills for me didn't! The Verizon Rep was EXTREMELY patient and helpful, and got everything back up and running for me. This outstanding customer service is why I've stayed with Verizon for the last 25 years. The store has a wonderful selection of phones and tablets to choose from. Go with Verizon for mobile service. They have the best nationwide coverage!

This is more of a review on an individual than a store itself. They have a female cell rep there…read moreby the name of Mellisa. This young lady happened to be the rep that was going to assist me today if that's what you wanna call her doing. I had added two more additional lines to my account a week ago and was informed by Verizon customer service to take my old phones into the store and ask them to do a change of promotion form on my account where I would get additional money for the trade-ins of my two old phones. I explained to her what was going on six different times. She didn't understand what was needed to be done. Another gentleman walked over to assist her. She explained to him what she thought was going on. He looked at me and said is this correct? I said let me correct everything that was just said and she makes a sigh noise and rolled her eyes. I looked directly at her and said do you and I have a problem. At which point she said whatever. I'm sat back in her chair. I looked at the gentleman that walked over to help her and he said nothing to correct the situation in which we were in at this point. I picked up my two trade-in phones told both of them not to worry about it. I've done nothing but brag about how great customer service is with Verizon and they have completely ruined my experience with the company. And that I would be most likely canceling my account with Verizon and going to another carrier after six years of service with them on one account. And 26 years on my other account of consistent service. The sad part is I've been in the store several times and had nothing but exceptional customer service out of other team members. However, this one team member and her actions are not only gonna prevent me from ever returning to this store, but most likely cost Verizon company a customer that has been consistent with them on one account for 26 years and the other account for six.