I went to U.S. Cellular in Hermiston to buy home wireless internet about 5 months ago. The 1st…read morewireless internet device i received was defective. I had the device replaced 2 more times, both being defective. At this point, I decided to cancel because I couldnt get a functional home internet device from their store. I was told because i was within a certain timeframe, and the devices werent working, I wouldnt have to worry about the bill. Then the bills started coming after canceling. I went back into the store 2 times and both times they told me not to worry, they would cover it, the devices just needed to be returned. More bills came in 2 months later and I kept calling and getting the run around. Its bow 5 months later, and my bill is going to COLLECTIONS! The manager wont return my calls, my bill was NOT taken care of by this store. They just lied to me until I had no option other than to pay or take a hit on my credit report. Zero stars of I could. Dont expect service after your money is spent.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I drove down from Tri-Cities to order a new iPhone 14 Pro 512 and iPhone 14 Pro Max 512, and was…read moretold that I would have to be in store to pick them up the same day they arrived or else they would be returned next day. The ship dates for the phones were different and they refused to hold onto one phone until both arrived. This was not my previous experience when I ordered my iPhone 12 Pros, and having a policy that doesn't allow customers to wait until all items have arrived shows a poor understanding of customer needs.

Horrible Manager! Decent staff. After being told by 4 different customer service representatives to…read morego into the store to get a new SIM card, The manager who's initials are J.G. told my husband, "We can't help you why can't figure that out!" without actually attempting to help us. His tone was incredibly demeaning. This was after my husband waited for him to arrive as he was late getting to work on this day. My husband had explained the computer bug had been fixed but he still wouldn't log in to resolve the issue. We went straight to the tri-cities store and they got us taken care of right away. This all started when my husband called customer service to have our iPad line disconnected. The representative inadvertantly cut off his phone line instead. After a long time on hold with customer service to get the line reinstated, we were told to go into the store to get a new SIM card. There was one gentleman who was very helpful but wasn't able to help. I was told by this rigid manager that the number would go out and could have already been picked up by another company. I found out later that it takes 60 days for this to happen-not only was he unhelpful but he also gave us false information.The next day we called tech support again and they said it was a computer bug keeping the store from being able to reactivate the line. We were told they would call us when this issue was fixed. This didn't happen. On day three, after close to ten hours on the phone with customer service, one representative said the computer glitch was fixed and we should be able to get the issue resolved with a new SIM card at our local store. She gave us the number of her direct manager should we have any problems. My husband went into the store and was treated very poorly by the manager. The manager was demeaning on the phone with me saying, "why can't you get it!" after my husband reported to me that J.G. was unwilling to help. I explained that we were told to go back in and the bug had been fixed and we even had a direct line to a customer service manager should they have any trouble completing the task. He still insisted that he can't do this...completely disregarding the FOUR customer service tech representatives had told us he could. When I asked why these people were telling us this if it wasn't true he just said I don't know. My husband went to the Kennewick store and was helped in under an hour without being charged the $5 SIM card fee that the Hermiston store was going to charge him. I am a smart, reasonable, and very patient person. This "Manager" should take a course in customer "service". The word SERVICE is a huge part of customer service. He made me feel frustrated and greatly insulted my intelligence. Had he been willing to help but was unable to, I would have been able to accept this. The frustrating part was how he spoke to me and my husband and would not even try to address the situation. I typically don't leave bad reviews of any kind yet in this case, I feel people should know, if they want good customer service and someone who is actually WILLING to help, they should avoid the Hermiston manager J.G. and go to the Kennewick ATT store.

They replaced the screen on my iphone while I waites and gave me a veterans discount. Mr Hauner was…read morepolite and technically competent. Bill P.

I hate buying new phones, and these guys have fixed or updated mine for the last few years. I've…read morehad batteries replaced as well as a new charger port installed, neither of which I would have been able to accomplish on my own. Not really sure what the negative reviews here are about. Some things like back orders and software glitches are beyond their control. They're pretty clear with me before I leave the store that they'll let me know when the part comes in. Great service, friendly guys to work with. And the TVLand reruns are a great feature in the store.

This place needs to be investigated.. There was nothing wrong with my computer. When I took it in…read morethere when I got it back, it didn't work and they kept all my pictures and videos and wouldn't give them back.. There's something shady going on there. Beware.

From the owner: We strive to provide comprehensive support for a wide range…read moreof technology requests. Our expertise extends to residential, business, industrial, and agricultural sectors. With our team of specialists, we are equipped to address any challenges that your organization or home may encounter.