When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.

While having a cracked element on my dryer replaced, it was recommended having the fire vent…read morecleaned. Thank goodness for the recommendation. Making a call to Dryer Fire Fighters, Cheyenne was excellent with explanations and setting up an appointment for the next week, her follow-ups with communication was top notch. Jason arrived on time, he's personable, very available to share /explain what's going on. The camera/pics showed how much the vent needed cleaning. With Jason's expertise, I highly recommend Jason.

Very friendly and professional. Arrived on time. They let me know they were headed my way. Fully…read morecleaned my dryer and vent. Explained everything to me that they found and for a reasonable price. Well worth it and now i have peace of mind.

Thank you Sean and Precision Plumbing for your quick response to our water heater hose bursting…read moreemergency that happened last night. Your team was prompt, responsive, and professional, as always. We're so thankful to have the water heater working again, and so quickly. Rhonda P.

On 2 occasions within a week Precision Plumbing came out to repair separate irrigation issues. Sean…read morewas quick to assess the problems and send out a team same day each time. Wow! So grateful . Hunter, Kevin, Jackson and Brice were simply amazing. Kept me informed the whole time and new exactly what they were doing. Don't hesitate to use this company, they are top notch.

OK so I didn't expect such a professional person to come help me with my water heater. I was very…read moresurprised how knowledgeable Luis the plumber was. He was patient with all my questions and even cleaned up after himself. It's always weird having service people in your home but he was very professional and just got the work done. Worth every penny!

I had Cray Plumbing put in a new water softener. They were prompt and professional. It started with…read morea phone call letting me know that they were on their way. When they arrived they put on shoe covers before entering the house. Luis was very professional and polite. He explained the options and was straightforward on cost involved. Lois got the job done in a timely manner and made sure to explain the things I needed to know before leaving. I would most definitely use Cray plumbing again.

If you're looking for an insulation company that cuts corners with their work, this is not them…read more This company is based out of Pasco and will travel out of town for jobs as well. If a problem arises with their work, they will always go above and beyond to address any issues and make it right. I personally would recommend them to my friends and family.

We had just bought our house and needed to have have it insulated because our pipes had frozen…read more When we had several companies come out they barely investigated to see what issue was. We called A+ Insulation they came out took the time investigating showed us pictures of the issues as to why it froze so we hired them. So happy we did very professionally done, friendly people and noticed definitely that night much warmer. Money well spent! And the cost was perfect! So much for so much less, you can't go wrong with this company.

Had Darren plumb a half bath and install an air switch for a garbage disposal in an older home we…read moreowned. Work was done fast and perfectly. Would recommend him to anyone that needs plumbing or remodel work done. Very knowledgable, clean, and easy to work with. Definitely is a professional and knows his trade. Very competitive pricing as well. Couldn't recommend him highly enough, deserves 10 stars!

Been a minute since I've made a review on yelp, but came here to say that I'm thankful they came…read morelast minute and got our power going again. Will be booking with them in the future. Book here/ Call here. Quality, kindness, explanation, clear communication, expectations, and suggestions. They were awesome!

I've got a 1960s home that had recalled breaker panels. I searched around and got quotes from three…read morereputable electrical contractors in richland or the tricities. All came out and looked at my project. Two bids were in the same ballpark. Columbia covenant electric came in a bit cheaper. I went with CCE. I was sweating whether low bid was a good idea. Yesterday, Luis and his help came and did the replacement. I should have taken a photo of the panels with cases off, because they looked very clean and tidy. They labeled everything very clearly. They left my breaker area cleaner than they found it. They also replaced non-GFCIs in the basement room with lots of plumbing nearby, to current-code GFCIs, which they had not quoted, but we discussed while they worked. CCE got the work done in timely fashion, which is nice when your AC is shutdown in July. Luis seemed like a great guy, driven to get my project done in the best possible manner. I would not hesitate to use these folks again.

After calling several places and getting quotes we were finally recommended to try Express heating…read moreand cooling, they were a breeze to work with and were able to come give us a free estimate the very next day. They're estimate was significantly better than any other we had received. When we agreed to the price and work they were able to get the parts and finish the job the same day. Pedro and William are honest, hard working, and trustworthy people who are definitely worth giving your business to. We highly recommend them for any of your HVAC needs