Run. Run away. In today's world of options, pick a company that will be straight with you and…read moretell you all fees upfront. Never, ever sign up for anything with CenturyTel without getting every condition in writing first. Demand it because it isn't offered over the phone. Terrible customer service. Will never do business with this company again.

The best business phone company with fiber in Madison. Talk to Jillread more

I live in the country where it's difficult to get a good high-speed internet. I've used DSL for 15…read moreyears and that was fine when it worked. But when it didn't it would take up to 30 days to get someone to fix it. Because I work from home this was never ideal. I found Four Lake Broadband and have been very please with them. They are on top of things and I have never gone without internet for more than an hour or two and that's on a very rare occasion. I've been very pleased with the speed but I guess they weren't. So, out of the blue I get a call from them asking if they can come out and check the equipment as they were seeing on their end that my speed wasn't as fast as they'd like to see it. So that morning, a tech came out and gave me a new "antenna/radio" (I don't know exactly what they call it). Now what company has ever reached out to the customer before the customer reaches out to them?! Call me impressed and a lifetime customer!

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

POS company. I canceled my service and returned my equipment and have been sent to THREE separate…read morecollection agencies because they claim I never sent the equipment back. I have a receipt from UPS that I have already had to use for a collections dispute a couple of months ago which was RESOLVED. and then they just go and send it to a whole new agency I have never heard of. This store WILL mess up your credit score and continuously send you to collections, regardless of your equipment being FULLY returned. This company is a joke, a scam, and fully worthless. I would give this 0 stars if I could.

Charter/Spectrum had a crew in my area installing cable and boxes for their service. After…read moreinstallation, they left rocks and ruts and no attempt has been made in weeks to clean it up. It gets in the way of cutting grass and definitely doesn't look professional when the salesman leaves a card at the door trying to sell the service. I will be sticking with my Starlink service.

Staff at this store goes not one but 100 extra miles to help me. A special shoutout to Waren and…read moreGloria! They arranged an early morning appointment for me, Waren came an hour earlier than opening time to help upgrade my phone before my long trip overseas. This is above and beyond their normal job responsibilities. I am so grateful for their help! In April, when I lost my phone, Gloria helped me get a loaner and she was super helpful and patient. In addition, At this store, I could tell the staff work as a team to provide services. It's nice to see a supportive work environment! I am so grateful for having these great people in our community!

terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

A 1.3 star review is not even worth it to this company…read more At&t is the worst service on the planet. They help with absolutely NOTHING !!!! I had one of those flip phones, I took good care of it, I didn't fold it anymore because I seen a crease starting on it so I treated it like a straight phone. It worked good for a couple years like that. Then black screen, blank, nothing. Restart it, it's ok. It did this off and on for a while. Folding the phone is expected to get a crease but I didn't fold it. Blank screen ? It wasn't that old. I paid $150+ for 2 lines. My daughters phone was just a straight phone but the battery kept dying, she charged it, it would die again shortly after. I called At&t costumer service (Multiple times) and told them the problem with my daughters phone, the girl told me that the phone was discontinued. I did not know they were gonna get rid of it. Eventually the phone completely died and is now just a paper weight. When I told the girl about my flip phone she had no answer for me. I even talked to a manager (costumer service employees are useless, they just answer phones). The manager (managers are also useless just there for a paycheck) told me I had NO insurance and they were not gonna fix my phone or do anything for me. He also told me that I'd have to pay out of my own pocket to fix the screen. Paying $150+ for 2 lines and nothing else, I thought that included insurance also. They took the insurance off my service without my permission. One place I found near me said they could take a look at my phone, replace the screen but it would cost me about $500 dollars or more to get it fixed. And for my daughter, I'd have to get her a brand new phone and STILL have to pay on her old dead phone. So I'd have to pay for 2 lines, 3 phones, $500+ and a partridge in a pear tree. AT&T is the company from .... (you know where) If you want to just throw your money away then At&t is the company for you!! I am happy to say that I don't have the stress of deal with people who just want to sit there, answer phone with an accent you can't understand and collect a paycheck that's it. I now have a different company with 3 lines and I'm now paying LESS than $150.

I have been very pleased with my internet service from Upnet Wi. I live in a rural area in Dane…read morecounty. I wasn't able to get much of any reliable internet until I found out about Upnet Wi. It's able to provide all my internet needs. I haven't had any issues with speed. My internet was not connecting on a Saturday recently. I contacted them via FB messenger and received a reply within 15 minutes. They helped troubleshoot my issue and had internet within 45 minutes. Great customer service!!!

Delivers the promised bandwidth... when it is up. Unfortunately, there are significant reliability…read moreissues.

I signed up for what I thought to be a one month plan when I first moved to Madison, b/c I needed…read moreinternet. It was not advertised on the website that the service would automatically roll from month to month and auto-charge my credit card. After receiving additional charges for internet services I didn't need, I called in to ask understand what was going on and to get those charges removed. When I spoke to their guy, he told me that on the bottom of the email they sent me, it indicated that my card would be charged monthly. I looked at the email and it said no such thing. When I advised him of this and requested my money be credited back, he refused. This is not a high integrity shop and I would discourage all from doing business with them.

This is actually the worst internet service provider I have ever seen. Run a speedtest and you can…read moresee that their speeds rate an F overall. the average download speed is around 2-300 kb/sec. KILOBYTES! All that's missing in Mad City Broadband is the dial up noise when you connect to the internet.

Overall, I'm happier with TDS than I was with Spectrum. Fewer outages, decent internet speed, lots…read moreof TV channels for the price. As with every company on earth, customer service is lacking. It takes forever to connect with a live person and that person is not proficient in English so I keep asking them to repeat themselves. I have a 16 year old Sony "dumb" TV so I can't stream, but when I can, I'll probably not need TV from TDS any longer.

They bill for service on a monthly basis. I paid for the month and never missed a payment. Then, if…read moreyou try to cancel, they charge you for an additional month even though you have been disconnected from their system. I canceled the service because they did not or could not get the auto-pay billing correct. My new service is much faster and 1/3rd less expensive.

Great customer service, wide selection for such a small space!…read moreSo nice to have a shop closer than downtown . Would recommend this store if you want big store selection for better prices

It's not vapor wireless anymore. It's a new vape shops run by some really cool dudes. If you're in…read morethe area check them out they always got the bomb deals.