We stopped by the Spectrum store in Hilldale to return our equipment modem after disconnecting our…read moreservice. Since we came around 6 pm, there was no line, which was great. We walked right up to the counter, gave them our service address, and completed the return. The whole process took about 10 minutes quick and easy! Store was clean with friendly staff. Lots of parking in Hildale garage.

I'd REALLY like a more reliable partner for my internet and cable services. We've been battling…read morepixilation on our devices for YEARS. Each time we report it, they just kinda of appease us with basic troubleshooting (replace this device, try turning up the signal, etc.). Rarely does it help. Our latest issue came when I lost internet for three days. I work from home, so it's kind of important. They wouldn't prioritize me since it was just me, so I had to wait, costing me a day off and all my mobile data as I used my hotspot. Finally a tech came out and said the cable from the pillar outside was pretty old (aka "original"), so he ran new stuff to my house. They'd send someone a couple days later to bury it. Cool - things seemed better after that. However, that night (like at 3am), a truck pulled up and monkeyed with that box. The next morning, I was down again - all services. Calling it in started troubleshooting all over from scratch. Like, you couldn't just look up the work order to see what those guys did? And have them come fix it?? LONG story short, it was a big issue, and had any homes been downstream from me, they would have had issues too (so the cable-burying guy told me). Eventually they got it working again. But hey - guess what? I stlil have some pixilation watching TV... So after all that, I'm really no better off than I was before. Thanks guys.

The lady inside made us feel crazy for not being able to figure out our problem, had minimal…read moreknowledge on how to go about our situation, and sat on a personal phone call that was non-work related for the entirety of our visit. As soon as we walked in and explained our situation, she rolled her eyes and provided no help. Overall a very poor experience.

I recently spent over an hour in there because the contacts on my Droid suddenly disappeared. I…read moreknew it wasn't a big deal because I had the backup assistant figured, but I didn't know how to use it or what happened to them in the first place. The reason that they get one star is not because they couldn't fix my phone. It's because all three guys working there seemed more interested in ordering lunch than assisting me. (And I was the only one in there!) Two of them tried to figure out what was wrong and kept on saying that the only way to get my contacts back would be to retrieve my previous phone. When I told them the error message that occurred regarding "TuneWiki" guy 1 asked what that was. Guy 2 went on to take my phone and show guy 1 what it was and telling him about it. (That couldn't happen after I leave?) These guys were horribly unprofessional and I will never be back to that Verizon store. I was able to retrieve my contacts later on. They were in my trash can on Backup Assistant. Even though guy 1 said that he checked there. Attention college students: This Verizon is convenient and right next to campus. But if you want people who actually know what they are talking about, I would go somewhere else. If you want to know what's good at the noodle place around the corner then this might be the Verizon for you.

I've been relatively happy with Charter for the past year, but recently received a letter notifying…read moreme the "promotional period" of 12 months is over, so they're raising the internet rate about 45% (44.99 to 64.99). I called and asked if there was something that could be done to get a lower price. The service rep offered to upgrade the speed from 60 mbps to 100 mbps (was supposed to already be at 100 mbps!). As I kept re-stating the price was the only issue, the rep said the $64.99 price was the "most compatible in the area" and there was nothing she could do. I've heard people calling Spectrum with this same issue and they might get $15 taken off their monthly bill, but my experience unfortunately did not yield the same result. Charter Spectrum's marketing pitch should be more like, "Here at Charter Spectrum, we appreciate customer loyalty, so after a year with us we'll increase your internet bill by 45 percent! Sign up today!"

Sucker you in for a free limited deal. Bill you for the entire amount and the next month before you…read morefinish the first "free" trial month. Then don't fix their billing errors when you cancel.

Absolutely terrible and lie and twist words worse than a politician. the service reps have no…read morebrains and not only didnt help but cancel my service instead

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

A 1.3 star review is not even worth it to this company…read more At&t is the worst service on the planet. They help with absolutely NOTHING !!!! I had one of those flip phones, I took good care of it, I didn't fold it anymore because I seen a crease starting on it so I treated it like a straight phone. It worked good for a couple years like that. Then black screen, blank, nothing. Restart it, it's ok. It did this off and on for a while. Folding the phone is expected to get a crease but I didn't fold it. Blank screen ? It wasn't that old. I paid $150+ for 2 lines. My daughters phone was just a straight phone but the battery kept dying, she charged it, it would die again shortly after. I called At&t costumer service (Multiple times) and told them the problem with my daughters phone, the girl told me that the phone was discontinued. I did not know they were gonna get rid of it. Eventually the phone completely died and is now just a paper weight. When I told the girl about my flip phone she had no answer for me. I even talked to a manager (costumer service employees are useless, they just answer phones). The manager (managers are also useless just there for a paycheck) told me I had NO insurance and they were not gonna fix my phone or do anything for me. He also told me that I'd have to pay out of my own pocket to fix the screen. Paying $150+ for 2 lines and nothing else, I thought that included insurance also. They took the insurance off my service without my permission. One place I found near me said they could take a look at my phone, replace the screen but it would cost me about $500 dollars or more to get it fixed. And for my daughter, I'd have to get her a brand new phone and STILL have to pay on her old dead phone. So I'd have to pay for 2 lines, 3 phones, $500+ and a partridge in a pear tree. AT&T is the company from .... (you know where) If you want to just throw your money away then At&t is the company for you!! I am happy to say that I don't have the stress of deal with people who just want to sit there, answer phone with an accent you can't understand and collect a paycheck that's it. I now have a different company with 3 lines and I'm now paying LESS than $150.

Unbelievable incompetence. I set up time for a tech upgrade to 5G yet kept receiving their oddly…read morethreatening emails to do so ("just ignore them," I was told - "they are auto-generated"). They cancelled due to the blizzard (understandable). Set up another time (for today) and I confirmed it with a phone call TO THEM on Friday. Here I sit, now told "oh, they're not coming. And if you had the app you would have known that." When I tried to address my overinflated bill with them, they said "You can drop your in-home warranty for $25/month." I've never been so glad to know of other options in my neighborhood. Can't wait to push the "eject" button on AT&T.

Overall, I'm happier with TDS than I was with Spectrum. Fewer outages, decent internet speed, lots…read moreof TV channels for the price. As with every company on earth, customer service is lacking. It takes forever to connect with a live person and that person is not proficient in English so I keep asking them to repeat themselves. I have a 16 year old Sony "dumb" TV so I can't stream, but when I can, I'll probably not need TV from TDS any longer.

TDS service is at best awful. Not the speeds the speeds that they claim. Tech service is…read morenonexistent. Their billing system is criminal. I turned my equipment in 27 days ago and they insist charging me for the whole month because I was two days into the billing cycle. Do not use this company. I would give them a zero if I could.

Gave ResTech another shot after moving to an apartment complex that only offers their internet…read moreservices. Had it briefly a few years back when I lived downtown and swapped off it. Had heard they were better now days but sadly that is not the case. Been here a less than two months with their service and have already had 4 outages, one which lasted around 6 hours. Avoid rental apartments that do not allow any alternative options, especially if you work from home and need to rely on the interent for being able to work. Their customer support like also for some reason seems to go down during outages often as well - during 2 of the 4 outages so far I have not even been able to reach their support line as the line itself seems to go down when they have larger outages. One of the outages I did get a chance to talk to someone, it was a week after the first 2.5 hour outage and I asked what the issue was and if this was normal and they suggested I just use my phone as a hot spot and I said that doesn't really work due to being in an ATT deadzone for speeds and the rep ended up just hanging up on me...never thought I would say I miss Spectrum interent but man their service was was so much more reliable and their support team was always professional. I have also noticed that rain for some reason causes drops in connection briefly and oddities with the speed so be ready for that as well. The speed itself, when working, is solid at 1gig up/down.

They have gotten better, much better. When I need to call for tech support, I am greeted by…read morecompetence. How refreshing. Good job. Keep up the good work.

I just discovered that my 80+ year old parents are being absolutely robbed by USC since my parents…read moremoved to another city. The USC salesperson talked my mother, who is not at all tech savvy, into purchasing a brand new iPhone 17 because, as the saleslady said, she needed it. That's ridiculous! My mom has a hard enough time just answering the phone when it rings! Why the hell does she need a flagship phone like that, other than to boost the commission of the saleslady. She also sold my mom an iPad with Cellular data connect, even though she had just sold her their wireless internet for their home, meaning she doesn't need an iPad with a cellular connection. (And, by the way, they have been paying for two of these Internet connections since April 2025, even though they just have one device. Why they're being billed for two I have no idea.) And, to top it off, the saleslady convinced my mom that she and my 84-year-old dad, who barely turns his phone on, that they needed unlimited cellular data. Any honest salesperson would have looked through her history and seen that she has never even used 1GB of cellular data in any given month prior to moving to Altoona. They hardly ever leave their home! They don't need unlimited cellular data!! What's the cost? They're paying over $350/month for phones and service they largely do not need. I'm planning to make another trip to visit them in the next few weeks when I can go into the USC store and give them an piece of my mind and try to straighten things out. Plain and simple, this is an obvious case of elder abuse. I understand that thieves intentionally prey on senior citizens and take advantage of them because of their limited understanding, but to see a company do this so obviously on purpose is disgusting. I dropped my USC account 15 years ago for another reason, and I see they're even worse now than before. USCellular is a TERRIBLE company to do business with. Look elsewhere.

After this swap i decided to remove my phone from her account and make my own account. When I…read moreviewed my bill on the MyAccount app i saw that my iPhone 15 pro max was the phone linked to my account but my bill showed I was paying for her Samsung. I called customer service multiple times and every time I have called they tell me that my only option is to completely pay off her Samsung. I'm worried that even if I pay off her Samsung my iPhone 15 pro max will not be unlocked, and it will unlock her phone instead. Not a single customer service tech has helped me even though an investigation was filed. I DO NOT recommend USCellular.