By far the worst store I have ever been to. The manager Josh is a kid who doesn't know how to…read moremanage. The store lied about a trade in upgrade and kept charging my account for both phones for the past two years. Instead of trying to solve the situation he went into cover my ass mode, defense mode, coward mode! This generation has the people skills of a hard boiled egg, Josh fits the bill just right, spineless automaton jumping through set hoops, set before him by task masters. Sad indeed

I had a horrible experience here! The customer service sucked majorly! The company I'm with…read moredecided to switch carriers, which left me without a phone and I was out of town. I explained that to the gentleman working customer service. He told me I had to have the owner call and put me on the account. I called the owner to have that done. I came back in the store and a different man helped me and I told him what was going on, but he told me a different story in which the owner had to call 611 from his phone to add me on. I said that's not what I was just told. He argued with me and said yes it is I heard him. Not sure where he learned his customer service etiquette? Very rude!!! I will never come back here!! I left without my phone working and upset at how I was treated!!

Shout out to Sylvester, who made buying a new phone easy and painless! He also gave me a discount…read more:) and was very professional. Enjoy your life Sylvester!

From the owner: AT&T, serving over 81 million wireless customersread more

We have fiber now it is wonderful very few interruptions My…read moreson is a avid gamer and is elated!!!

So, you have a Service of internet and Directtv for 10 years and the service the last 2 years has…read morejust dropped off. They raise your bill, without notice. Want to give you coupons to make up for it then have the crap doesn't even work. Call to cancel. They hung up on my wife and then I tried to cancel and they said not until July4th so they can charge you for another month. What a scam. Looking for service I don't recommend Directtv and I sure wouldn't do anything with AT&T. That's a joke. The bullshit statement they told me to mail the equipment back. Come get your crap. The service has sucked for 2 years.

The parking lot was easy to get in and out of here. The wait was a bit long though as they only had…read moretwo employees working. Having said that however they were doing their best and handing the customers without looking overwhelmed. This is a franchise location and not a corporate store, so they didn't have quite the inventory they could have. I killed my iPhone 7 on a recent motorcycle ride so I needed a new one. The girl helping me (sorry I can't recall your name) was patient with me as she helped me get the right phone. The SE is the cheapest one they offer but she listened to my needs and didn't try to upsell me something I didn't want. She helped me transfer all my apps and settings over, and I left happy. It did take a while to do this, so don't expect to get in and out of here in a hot second to avoid any frustration.

Great customer service! I had some business to conduct and I was from out of state without a phone…read moredue to the business switching carriers. The man working made the transition very easy and painless today! I would highly recommend this store!

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

AT&T the biggest crooks in the phone industry. I just bought an I-Phone from my daughter. She…read moretold them that I was paying it off and that would be using it on a different carrier. They failed to mention that it stays locked for 60 days after purchase. This would have been good information to have. Now I have a phone that will sit in a drawer for 60 days. I tried to call them, but the guy was just rude and stated that is just what we do. Notice you can't leave a real review on their site. I convinced the company I am a manager at to switch away from AT&T. They lied about phone numbers, but after sending document after document they finally released all the numbers and now, we are so much better off plus we are saving money. The internet is faster, phone service is better. Why AT&T is still in business is beyond me. Please shop around you will be happy you did.

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

Just ask for Hunter. One of the most helpful AT&T store representatives and actually seemed to care…read moreabout my concerns.

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

Hayden the store manager was professional, and happy to be of assistance. Give that guy a raise…read more Best att rep ever!!

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards.com for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

My wife and I went into this store a couple weeks ago and spoke with Tyler. He was extremely…read morehelpful in addressing a number of issues with our bill. It turned out we were paying way too much for our phone service. He was able to hook me up with a new phone and smart watch. About 2 weeks later we stopped in and spoke to Dexter. He was able to upgrade her phone and got her a new smart watch. By the time were done we ended up getting two new phones and two new watches and saved ourselves about $75.00 a month on our bill. The staff that we dealt with were very courteous and professional. I would highly recommend this place to a friend.

My mom is a very long time customer of AT&T and was ready for a phone upgrade. AT&T is open 7 days…read morea week with late hours which is super convenient. The entryway is wide with electronic doors which is wonderful for customers in wheelchairs. Everyone we came in contact with was pleasant, knowledgeable and upbeat. My mom was shopping for the latest and greatest in iPhones needing plenty of storage space for her gazillion photos and videos and her rep answered all of her questions. He took time to explain and show her how to use her new phone features. There was no pressure for additional accessories she would not use. We had a top notch customer experience here. Thank you AT&T!

Started my attempt to upgrade my 10-year-old phone at the AT&T store closest to home, which was the…read morelast time I will enter that store. (See associated review for the store at W Battlefield and Lone Pine). I have short notice business trip in 2 weeks and need a phone that's up to date. Called the store around noon and confirmed they had they phone I wanted and, while they can't technically hold a phone, Dalton would set it aside since I said I would be there 15 minutes after I got off work at 6pm. Got to the store at 6:15pm and was met at the door with a smile by J.P. Let him know why I was there and it was smooth sailing from there. Dalton turns out to be a manager at the store, and he came over as J.P. was assisting me. The service was stellar. They double teamed the process, got the data from old phone transferred with zero issues and had me out the door from start to finish in an hour. The only Springfield store I will use from now on.

PROS - Price -…read moreFriendly customer service agents CONS - Extremely unreliable service - Never received the speeds I paid for. (my devices were more than capable of receiving these speeds) - Had to call tech support on an almost weekly basis to try to resolve recurring issues. CONCLUSION - If money is an issue, they are good in that market, but if it's not, perhaps look at a provider like AT&T who I also have had service through & while they are WAAAY more expensive, they were reliable.

Service down now for almost a day, they can't get a tech out here for 2 days, no tv, or internet…read morefor 3 days so any bets on whether they will bill me completely? Or will I get the magical let me check with my boss? So not ever going to recommend them for anything we get!