The security guards at the front door is extremely mean, and very poorly trained in customer…read moreservice. The Hispanic women yells pushy. greets the customers with a angry attitude. Very disappointed at this office

Very nice people all around! Although, it is upsetting that we can't do walk-ins. I wish we were…read moreable to do walk-in appointments and wait, even if it takes a while. Waiting on the phone for 120+ minutes and potentially getting disconnected is such a pain. Please change it for those in the future!

Helping my neighbor- needed to get him a new cal fresh application and replacement card. Got here…read moreat 11:30am- it is now 3:39pm I needed to do two other errands- and I mean NEEDED but I may not even be able to get my meds before the pharmacy closes at 5pm There is NO EXCUSE He did his interview 45 minutes ago, still waiting for the card Why does it take SIX HOURS to do this?

Just know that calling isn't the "more convenient" option. EVERYTIME I call it's an over 2 hour…read moreevent. Going in isn't any easier 30 minute drive plus over an hour wait or more. I called at 8:03 they open at 8 and there automated system literally doesn't work couldn't hear anything I was saying and wouldn't let me do keypad option. I was trying to get on hold for 30 minutes arguing with an automated system ‍. I'll be on hold for over an hour.

I went in today. 12/7/25. I called the after hours phone they have inside. A lady answered. She was…read morevery rude. She spoke to me in a condescending way. The way she spoke back to my situation was invalidating and dismissive.

The after hours service is HORRIBLE my cousin was beat my her brother 8:00pm on Christmas day we…read morehad to go down a station to file a complaint/report because the officers that came to the scene were extremely unprofessional and didn't even offer her medical!!!!! We had to wait for an ambulance to check out her head injury and they finally came at 12AM!!!! Then we had to wait almost 2 more hours to talk to someone about the horrible cops who took our call

I came here as they opened at 8. This is the best county building in the whole LA. I done been to…read moreall of em. There is always gone be hoodrats and homeless folk but staff is very helpful. Everything is high tech now which makes everything quicker.

Maria is horrible customer service , and chewing gum so loud at the window while attending the…read morepeople who are in need of help. Jan 2nd, 2026 . Window #7 @12:00pm .

As a contractor, I would like to say that I recently pulled the roofing permit from the city of…read moreLakewood. Well, it took me a couple of hours to complete everything needed, I think this is fair because I did not come prepared with all the paperwork filled out if I had I think I would've been out in less than an hour maybe even less than 30 minutes. I would also like to say that at first it's a little frustrating because there's not a line you can walk directly to, but then upon second glance, the check-in system and the exceptionally kind gentlemanly receptionist was super helpful and would put you in queue for exactly where you needed to go. I actually found this rather efficient. Furthermore, everyone was extremely helpful with anything that I lacked knowledge on. I got the permit and started the roofing project and everything has been going very smoothly and I'm just very impressed with I do about 100s a year all over Southern California so I experience. The last thing I would like to say was, I really quite had a great time at the office because the morning I was there it seems like the coordinators of the front office a couple of very kind ladies. It seemed to me like we're organizing the staff and having a kindly meeting about how best to operate, it seem very cordial and productive... Then in the middle of the meeting, some soup walked in, does seem like Very butt hurt. He wasn't invited to the meeting and made a big stink out of it, and it clearly made everyone extremely uncomfortable. They were trying to whisper, but it was pretty obvious though there was a ton of office drama going on... Listen, I don't know who's on the right side here, but I thought it was pretty funny and from my perspective, no matter who is right the "Suite made everyone super uncomfortable so I thought it was hilarious. Anyway, I still recommend the city of Lakewood if you need to get a roofing permit... In fact they are the only game in town

You have grants and loan programs at the Lakewood City Hall department. The person who's running…read morethat department is red lining and profiling the black Community. they're on the waiting list for over 20 years when ask about where your position is on the loan an grant program list. mysteriously, the neighbor next door, started getting work done and getting their grants loan approved after you've been waiting for 20 years. The person that's running the department purposely idenying people of color, the opportunity to get their home repaired with the loan and grant program at the Lakewood City Hall.

The lady at the front desk sucks shes no help AT ALL. Im not sure if shes just a miserable human…read morebeing or was having a bad day but what ever it is she just needs to be trained in her customer service skills. If you go here ask for the gentlemen instead he was very patient and kind and answered all my questions with no problem at all.

Outstanding division of Los Angeles County Sheriff's Office. I needed assistance more then a few…read moretimes with auto thefts and civil disturbances and each time I was given immediate help. Thank you all for putting your life on the line. Much respect!!

This place is a hidden gem! I've had consistently great…read moreexperiences at US Post Office on South Street in Lakewood, CA. From the moment you pull into the generous parking area to the time you walk out with your mail or package taken care of, everything feels smooth and well-organized. The staff here are truly the highlights -- polite, knowledgeable, and always ready with a smile. They make mailing packages, buying stamps, or arranging shipments a stress-free part of your day. Lines move quickly, and I've always felt like my questions and requests were handled with genuine care and attention. Reviews from other locals echo this sentiment, noting how easy and pleasant the service can be, with employees who go the extra mile to make sure you leave happy

Came really early and the staff are great and super nice to interact. The mail letter I want to…read moreship out was really quick to process

Best experience I've had at a public office hands down…read more I ordered a new birth certificate for my daughter online. They sent me an email and called when it was ready. Took about two-three business days. Pulled in, plenty of parking. It's a building close to the Willow DMV The nice person at the front desk told me where to go. The nice gal in the records office just asked me for my drivers license, I signed a paper and she gave me the new birth certificate. I was in and out in less than 5 minutes You can get new birth certificate for your child here until they are 5 years old. Then all records are transferred to the Norwalk office

Came through to pick up the permit (see previous review) and other than our dates mixed up (they…read morehad me down for the day before) which was not a big deal, everything went down perfect. Teri was ready for us. She had us sign whatever is needed, paid the fee, and we were out the door in less than 2 minutes. I allocated an hour for this - you know: just in case... I'm all about contingencies) and another hour for Mom's next appointment. We had so much time on hand, we didn't know what to do with ourselves! Bump to 5th star is well deserved! Thank you, LBDOH staff, most especially Teri, for making this process so quick and easy!

There is plenty of parking out front. Two lines, one for appointments and one for walk-ups. I…read moreaccidentally stood in the walk-up line (no sign) until I noticed a sign across the way for appointments. Security guard asks questions like name and if you have any weapons, then leads you inside. Metal detector then wait for your name to be called. They have a screen with window numbers and customer numbers, but it didn't seem to update. They just called my name and which window, like the DMV. The young lady at my window was terrific, very friendly and personable. I needed to change my address which you can't do online or over the phone. She seemed surprised that this could only be done in person. Yes, it doesn't make sense to me either, but probably for security? After updating my address, she offered to print out a current copy of my social security statement which was very helpful. Overall it only took about 15-20 minutes to get in and out. I definitely recommend making an appointment although I did it a month ago, so if you need something faster, you may just need to wait in the walk-in line.

Horrible! Don't bother calling if you need to speak to someone at the office. I called at 9am and…read moreafter 15 minutes of waiting a rep answers from TORRANCE! they can't help me because I need to speak to my local (Long Beach) office. I try again. This time wait 25 minutes. Another person picks up from A DIFFERENT OFFICE. I said I have to speak to someone at Long Beach. She said when they can't pick up they transfer it to a different office. She tried to help me get connected to Long Beach. Waited 40 minutes and someone picks up from THOUSAND OAKS. I said to this person it's ridiculous that Long Beach is transferring to other locations because other locations can't help. When you are told you have to speak with your local office, you have to speak with your local office. Just waisting the day being put on hold and resolving nothing. They need to go back to the old way. If it's too busy the recording will say call back and the call is disconnected. That will help everyone not waisting their time to talk to someone who can't help them because it's not your local office.

TSgt Franco & His Team Are HEROES - 5 Stars Forever! We…read morealmost missed our shot.We first walked into the Lakewood recruiting office right as they were closing -- still in our 9-5 work clothes, sweaty, stressed, and thought we'd be told "come back tomorrow." But TSgt Franco and his team? They flipped the script.We called ahead just to check our luck. But they waited for us, kept the lights on, and sat with us for over an hour after closing time. No rush. No attitude. Just pure patience, kindness, and fire.Since then, TSgt Franco walked us step by step into the joining process. He patiently answered all questions that we had, kept looking out for us and checking on us to see what's missing and how we should prepare. In just 5 months, he:- Turned our "maybe someday" into sworn-in reality.- Locked in E-3 contracts.- Got us perfect, high-demand jobs that fit us like we were born for them.- Kept us motivated and pushing forward. He didn't just recruit us -- he believed in us, coached us, and fought for us when we thought our work schedules killed our chance. TSgt Franco isn't a recruiter -- he's a leader, a motivator, and a great friend.If you're looking for someone who cares like a family member, works tirelessly beyond schedule, and turns your dreams into reality, then TSgt Franco is the perfect person for you. We're shipping to BMT with full confidence and zero regrets.Thank you, Sergeant. You didn't just open a door -- you built the runway. We'll make you proud. See you at the top! Aim High... Fly-Fight-Win!

I walked into this location prepared with every document I needed to get the process going just to…read morebe held at the front door and basically be dismissed after a few mins by the recruiter. The guy was nice but gave me no new information at all. He didn't even take me to his desk to start my application. I was let into the building but wasn't offered to take a seat or anything. He just asked if I had any questions about it and vaguely answered a few and told me to come back after seeing a doctor in case I had anything in my medical records that would pop up. It felt very unprofessional and pissed me off so much because I drove 45 mins during my work break to speak to a recruiter and start my enlistment process. If anyone wants a recruiter that will be helpful, I suggest going to a different location. Maybe it was just the guy I spoke to but I definitely didn't return to this location after that experience.