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    Newark, NJ

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    USCIS

    5.0 (3 reviews)
    Open 7:00 am - 4:00 pm

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    4 years ago

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    U.S. Citizenship and Immigration Services

    U.S. Citizenship and Immigration Services

    3.7(18 reviews)
    0.0 mi

    IMPOSSIBLE TO FILE. IMPOSSIBLE TO REACH. ZERO ACCOUNTABILITY…read more USCIS encourages online filing. Their system requires an "Online Access Code" they never sent. I submitted a service request with passport and case details proving I am the applicant. Their response: "We are not able to provide the information you have requested. It is not clear that you are the applicant." I am the applicant. Holding their own notice with my name on it. They cannot verify I am myself. The response ends with: "This mailbox is not monitored. Please do not reply." Cannot file online - no access code provided. Cannot get help - they claim they cannot verify me. Cannot reply - mailbox unmonitored. Cannot reach anyone - phone maze, useless chatbot, no email. They collect $2,840 in fees upfront. Filing fee. Fraud prevention fee. Premium processing fee. Then make completing the process impossible. The Contact Center is designed to prevent human contact. Emma chatbot loops endlessly. Phone system redirects until you hang up. No email support exists. When applicants face issues with their own cases, USCIS hides behind Privacy Act excuses to avoid helping. They blame applicants for systemic failures they created. This agency collects billions in fees annually while providing no functional support system. Applicants are treated as problems to be avoided, not people to be served. If you must interact with USCIS, document everything. Expect no help. Budget for legal representation because their "self-service" system is designed to fail.

    I was very disappointed in how rude the Field Officer was. There was a clear bias from the start…read morebecause she "was not even supposed to interview us". The backstory is my Wife and I are from CT but our appointment was scheduled here in Newark and from the beginning our officer seemed annoyed that she had to deal with someone clearly not from NJ. She even said out loud I shouldn't even be doing this. She took out her frustration on us and didn't give a fair interview. How can we trust the Govt who prides themselves on being fair and just when they hire a woman like this who clearly took out her frustrations on a citizen and his wife. This does not sound just or fair at all. I highly recommend the officers get some Professional Development on human decency.

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    Building USCIS

    Social Security

    Social Security

    3.5(15 reviews)
    8.4 mi

    This was easier to deal with than I expected. Not nearly as bad as the DMV. Not open weekends, but…read moremost days, you will not usually wait more than an hour or so at most. The service here is super helpful, and will walk you through everything the best they can. I came in to get a replacement card and to remedy an error with what was on file. They explained the situation and gave me the forms I needed to do what I had to do. I am satisified with my experience and this office in particular. Way better than calling in!

    This whole experience has been extremely frustrating. I have been sent back and forth between…read morecalling and going into the office in person, as if I do not have responsibilities at home and a special-needs child to care for. I should not have to keep making unnecessary trips and repeated phone calls just to get a clear answer about my child's benefits. When I call, the employees often seem confused and I keep getting different answers, but at least most of them are polite and try to help. My biggest issue was with the last employee who assisted me in person. I was simply trying to explain why I was there and what had already happened with my child's case, and instead of listening, she accused me of giving her an attitude. I was not there to argue with anyone. I was trying to explain the situation so she could understand why I had been sent to the office in the first place. It is extremely frustrating to already be getting the runaround and then be treated like you are the problem for trying to explain yourself. I understand these offices are busy, but that does not excuse being rude or dismissive to people who are simply asking for help. Families should not be made to feel like they are asking for a personal favor. We deserve clear information, consistency, professionalism, and basic respect. The communication between employees seriously needs improvement, and the in-person customer service needs to be handled with much more patience and compassion.

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    Social Security
    Social Security
    Social Security

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    USCIS - publicservicesgovt - Updated September 2026

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