~06-23-25~ Flower Mound, Texas ~ Brought my brother here for day surgery and he received excellent…read morecare. Everything was running on time and the staff, nurses, and his doctor were all extremely efficient. I was kept updated of his status via text and the waiting room wall computer from start to finish. We never felt rushed while he was in the recovery room. They checked on him numerous times while in recovery. Even checked on me to make sure I was comfortable. The entire staff were friendly and accommodating to his needs. I would recommend this clean and professional hospital to anyone. Thank you for taking care of my brother. Plenty of ample parking!

This place used to be good prior to 2025 but has gone downhill in the last year. Does not have…read moreadequate staffing, some nurses have don't care attitudes and just finding out after the fact the hospitalist they assign to the patient is not even accountable to the hospital for their care. I would never take anyone I love to this location again. Even though it is close and convenient, you are gambling with your loved one's life, especially if they are elderly. You have to have someone who understands medical that can advocate for everything and anything the patient may need and you must read all the test and meds being given in the Texas Health Chart because they will not tell you everything. Unfortunately, we found out too late about the negligent care our mother was receiving because we didn't know to ask the right questions or push to have her moved to a different floor with better care and we trusted what the doctors were telling us (but again they are not accountable, you are just a number) all these things together resulted in her death. You MUST print all correspondence in the chart you see because they will take it down the minute the person dies and you no longer have access to show for investigation purposes. It may be that way with any hospital, but I witnessed first-hand how they treat anyone elderly as if their life doesn't matter anymore.

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

Excellent facility and outstanding staff! I was evaluated in the ER for a severe leg/foot infection…read moreand then admitted to the hospital. No long wait in the ER as I was evaluated by ER staff within 10 minutes and then to a hospital room as soon as all tests were completed. Every person I interacted with during my stay was highly professional and personable. Methodist Southlake will be my first choice for any future ER or hospital needs.

My husband brought my daughter because she was coughing a lot. He said the nurses and doctors were…read morevery nice, professional and very attentive to her. They gave her steroids for the coughing and a breathing treatment to calm her cough. The problem I have is that my husband should have taken her to an Urgent Care facility instead of this location. My bills were over $3,000.00 Since I have a high deductible, I have to pay it. It's not the doctors fault nor the nurses for what the company bills each customer. It's an ER and that's what they charge. I won't come here again - not because of the doctors- they were very professional but because I wish they would've told my husband that this was not an emergency and I can go to an Urgent Care around the corner. They're a business and I'm sure the nurse would've gotten in a lot of trouble sending me somewhere else. Live and learn. Expensive lesson. My recommendation: Go to any of the many Urgent Care facilities FIRST before 10 pm, (after 10 pm - God be with you...)

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

I went there for an acute gallbladder issue. They ran a bunch of tests and determined it was an…read moreacutely distended gallbladder. They sent me home and told me to follow up with a surgeon?? I found a surgeon the next day who was upset that they didn't immediately send me to the ER. Because they did not, the gallbladder died before the surgery a couple of days later which caused further issues. Additionally, I asked four different people about checking in for insurance, etc. I was there for several hours before someone addressed this. As you can guess, I am getting numerous additional bills. I would NOT recommend this place for an emergency.

Poor front desk staff: We rushed our four-year-old son…read moreinto the ER for what we thought was a terrible asthma attack that had already be going on for 30mins. He had shortness of breath and alot of discomfort. As a scared mother I ran up to the front desk and said my son can't breathe we need help right away. The front desk woman paused, looked right me and rolled her eyes. As if to indicate I was being dramatic. She took her time getting our information down with alot of attitude and called in shortness of breath after a good 10mins. She was joking with the other staff in the background and had no professional or urgency. My son ended up being very sick and needed breathing support for several day afterwards. The carelessness continued when we found out his medications were not called in and he had to wait another day for medication he needed. I'm pissed but my child suffered. He deserved better care.

Medical Lewisville is a great big hospital, multiple offices around the hospital providing…read moredifferent types of medical treatment and services

WORST HOSPITAL AND STAFF IVE EVER HAD I came in and they…read moreCOMPLETELY IGNORED anything that I had to say did ONE test no blood work NOTHING this terrible nurse was handing out UTIs like candy saying everyone's diagnosis very loudly even after I told them I have NO burning and a pain in my side they completely dismissed it, I'm currently at a different hospital three weeks later still sick with an inflamed kidney yall were wrong I told you it was my damn kidney I hate this hospital I would sue if I could

Wouldn't accept my insurance because I have Medicare. Was told the owners are that way. They…read moreappear to be more into money than patient care. Very rude. Don't waste you time .

If I could leave a "0" I would. The charges are simply highway robbery. We took our daughter in…read morefor four stitches on her lip and got an exorbitant charge of $8000. And when we went in for a "free follow up visit" since there was still a bump on her lip - of which they said "sorry, there's nothing we can do"and had no recommendation on where to go next we received a bill for $1450. I get medical practices need to make money, but come on.

We have taken a beloved Family member to this hospital several times. We cannot express the…read moregratitude that we have for this team of Doctors, Nurses, Techs, all Assistants, all Staff members; and everyone associated with this hospital. They are incredible and have taken the best care of our family member. We are very thankful for each of them! This is a 5-star medical facility that our family highly recommends. Thank you all again.

The ER staff went above and beyond when our son was brought in with suicidal thoughts .... the care…read moreand compassion shown was moving and while I feel we can do better for mental health issues and you do need better case managers as they did nothing to help us ... THE ER itself was amazing and much gratitude from my family

Jekyll and Hyde…read more This is my second visit, the first one went perfect. Five stars. My second visit was way different. Basically a train wreck and a not so bright staff. Screwed up a couple things and the staff did not seem very knowledgeable. The obvious is their staff can vary quite a bit regarding a particular day.

Excellent and prompt care in a medically professional manner. Highly Recommended for unexpected…read moremedical needs.

This facility used to be the best you could go to. But the care has gone downhill since the last…read moretime I was admitted. If you want your pain to be out of control and the nurses to keep you up all night and then ignore you all day. I had a hose backing up into my stomach and nose for the past two days. None new how to fix it. I've had an alarm going off for 9ver 2 hours and no one will come turn it off. I haven't seen a doctor since my surgery Monday morning. My pain medicine isn't working and would like them to give me something else, they say they sent a message but have not heard back. So if you want this kind of care this is your place. I will never come here again and will never bring another family member here. I just had to get this off my chest and warn others. This is tower 3

Updated hospital that was well planned out. I love the fact that EVERY patient is able to get a…read moreprivate room and there is even a built in couch/bed in every room! I slept on this "bed" but I would not recommend it for those with back problems- VERY, VERY Hard on the back. The RN's were so attentive and seemed to be very experienced and knowledgable, especially a male RN named Lenny in Tower 1 Orthopedic section! He was very much in demand as all the other nurses and staff were asking him for help or his opinion on things. This hospital food is fairly tasteless because maybe because IT has to be s be plain for restricted diets etc. Overall a very well run hospital!

Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.