Apollo PA post office is amazing when it comes to customer service. It's also clean and organized…read more Always. Well lit and feels safe. I have never had an issue going in and they have always helped me with my needs. 5 stars all day every day.

The folks at the Natrona Heights Post Office are always so helpful, friendly, polite, smiling and…read morenice. I have never had a bad experience there. I know so many people who say their post office workers are condescending and mean. It really makes me appreciate my post office workers here.

Lots of parking because not many businesses are left in the plaza. It's a nice older building and…read morehas the old fashion post office boxes you can rent. The clerks are real nice and there is a drop box outside you can drive up too

I don't have any problems but every time I have orders they put a key in my mailbox but the key…read moredoesn't work so I can't get in my order so I just leave the key in my mailbox and I can't get my order so I think they need to get new keys because Ken never open open the box where my order is in it doesn't open

We all know post offices across the country are struggling during the pandemic. This one is no…read moreexception. I go here several days per week because I began selling items online during 2020. Most days there are only two people working, occasionally three if you're lucky. I would say my average wait time is 10 in line. During the holidays it was a nightmare to get packages mailed & I waited between 20 and FIFTY minutes in line. They said in December 2020 that they had some employees out with COVID. They do have stickers on the floor for social distancing and just last week they began providing hand sanitizer at each employee window. They have plexiglass dividers between employee & customer. In November and December I noticed several employees wearing masks under their nose incorrectly which I found annoying. Most people on the front counter are wearing them correctly, but occasionally someone comes out of the back to assist and has a mask under their nose but this is much more infrequent now that we are in January/February. Most of the employees are friendly. One of my biggest annoyances was when their self-service machine broke and I was waiting in line for 20 minutes and the employee told me that it was fixed but no one had tested it yet and I asked if I should test it and she said "be my guest". I thought that she would wait to make sure that the machine worked, but she immediately disappeared behind a closed door and I got out of line and tried it and of course it was still broken! So I lost my place in line after 20 minutes and now the line was three times as long, and luckily a gentleman in the middle of the line let me get in front of him. If you are mailing a priority mail package it helps if you go inside and get a receipt if you want it to start tracking within a few hours. If you put it into the metal dropbox a lot of times even if you drop something off at 10 AM in the morning it will not get scanned and start tracking until perhaps even the next morning. Sometimes if I drop something pre-paid priority off before noon it begins tracking immediately as long as I have taken it inside and gotten a receipt. Items go from this post office in Cranberry Township, onto the main post office in Warrendale, before heading to further destinations. Priority mailing supplies are now restocked as of February 1, 2021, but these were scarce in the summer through fall. The parking lot is not very large, and during the holidays it was so crowded that I had to park down in the next business location and walk up. Also the mailboxes do not have a passing lane for people who are mailing letters from their car, and this creates a back up at times although you can exit the opposite direction at the traffic light. They also do passports at this location. Hours are M-F 8:30am to 6pm and Saturday 8:30am-1:00pm, CLOSED SUNDAY.

Love the staff at the front desk. Always so helpful and nice. Plus my mail lady that does Brown Ave…read moreis so nice and treats me well!!

This is a busy post office, and there's usually a line, but the staff keeps things moving quickly…read more I had to jump out of line to add an address to my package, but the clerk saw me at the back of the line and let me move up. That was a very kind thing to do, and I very much appreciated it. There are lots of packing supplies and options for sending packages, I feel that they are catching up to the convenience of the commercial shipping stores. It's a little tricky getting in and out of the parking lot, but that's often the case on McKnight Road. The staff was polite, knowledgeable, and very competent.

I had an appointment on Friday June 26 at 9:30 and I was told to be there 15 minutes early. I was…read morethere at 9:00 because I traveled 60 miles to get ther. I sat and waited until 9:45 when the person doing my passport arrived at 9:45. I followed all instructions when he finally called me to the counter I was told I needed my original birth certificate along with the copy he refused to process it. I left and was lucky to get it done this Tuesday. The person I dealt with said he doesn't start until 9:30. He came in at 9:45. Traveled 60 miles for nothing. Marie Pellick