I don't have any problems but every time I have orders they put a key in my mailbox but the key doesn't work so I can't get in my order so I just leave the key in my mailbox and I can't get my order so I think they need to get new keys because Ken never open open the box where my order is in it doesn't open read more

We all know post offices across the country are struggling during the pandemic. This one is no exception. I go here several days per week because I began selling items online during 2020. Most days there are only two people working, occasionally three if you're lucky. I would say my average wait time is 10 in line. During the holidays it was a nightmare to get packages mailed & I waited between 20 and FIFTY minutes in line. They said in December 2020 that they had some employees out with COVID. They do have stickers on the floor for social distancing and just last week they began providing hand sanitizer at each employee window. They have plexiglass dividers between employee & customer. In November and December I noticed several employees wearing masks under their nose incorrectly which I found annoying. Most people on the front counter are wearing them correctly, but occasionally someone comes out of the back to assist and has a mask under their nose but this is much more infrequent now that we are in January/February. Most of the employees are friendly. One of my biggest annoyances was when their self-service machine broke and I was waiting in line for 20 minutes and the employee told me that it was fixed but no one had tested it yet and I asked if I should test it and she said "be my guest". I thought that she would wait to make sure that the machine worked, but she immediately disappeared behind a closed door and I got out of line and tried it and of course it was still broken! So I lost my place in line after 20 minutes and now the line was three times as long, and luckily a gentleman in the middle of the line let me get in front of him. If you are mailing a priority mail package it helps if you go inside and get a receipt if you want it to start tracking within a few hours. If you put it into the metal dropbox a lot of times even if you drop something off at 10 AM in the morning it will not get scanned and start tracking until perhaps even the next morning. Sometimes if I drop something pre-paid priority off before noon it begins tracking immediately as long as I have taken it inside and gotten a receipt. Items go from this post office in Cranberry Township, onto the main post office in Warrendale, before heading to further destinations. Priority mailing supplies are now restocked as of February 1, 2021, but these were scarce in the summer through fall. The parking lot is not very large, and during the holidays it was so crowded that I had to park down in the next business location and walk up. Also the mailboxes do not have a passing lane for people who are mailing letters from their car, and this creates a back up at times although you can exit the opposite direction at the traffic light. They also do passports at this location. Hours are M-F 8:30am to 6pm and Saturday 8:30am-1:00pm, CLOSED SUNDAY. read more

US Post Office - Front entrance Cranberry Township Post Office - Post Offices Near Me - Cranberry Township, Pennsylvania

Great service overall Clean and ample space to stand in line. Way better that mcknight store read more

i literally sent a letter it was suposed to arive of wednesday and it still hasn't arrived yet. im genuinely disappointed actually im disappointed im very angry. this is the worst postal service ever. read more

Passport service today was horrible. I scheduled it almost a month ago for my daughter who can only go on Saturday due to school. Get there today and nobody came to help us. Went inside to where you shop packages and was told two people called off today and they canceled all appointments. No notification was received. I understand when people need to call off but the online appointment setting system should have generated a cancellation notice automatically. Next appointment is end of May there. Luckily I found another location next Saturday but wish us luck they don't cancel it either. read more

I had to change the previous rating because I had this USPS hold my mail, and it has been 2 days and we have not received our mail. I specifically noted to have mail delivered and now I'd have to find a day off to see whether they are keeping my mail. This is disappointing because it was supposed to be convenient. ---- I commend the workers here for being friendly and prompt. Most of my USPS experiences at other locations were not as pleasant as workers were grouchy. It's good that now they also have customer service surveys. Maybe that helps. read more

USPS STATION Normal services, staff friendly -- for me this is a letter drop off site. I don't use the other service offering like passport support. USPS. A mainstay of life in the US. f8 and be there. read more

This post office is an awesome place to go when you've had a good day and want to completely ruin it. Other than one person who works there, name starts with an E, everyone else is no help at all. The post office is conveniently located and open until 7 on weekdays... So there is that. Also, if you ever have to ship international just go to FedEx or UPS, don't bother wasting time or money with USPS. read more

This is a nice post office with descent customer service. I came here on Thursday over my lunch break to get a passport photo taken and was a bit frustrated when told that an appointment has to be made in advance (though this was not specified on the USPS website). I returned Friday - with an appointment - and was so impressed with the fabulous employee who took my picture and gave me a couple tips about the passport renewal process. read more

The post office is in a convenient location and most customer service people are friendly although the older lady with the short blond hair was very unprofessional and rude. When I ask if I could purchase additional insurance for my package she stated "Well duh, where have you been under a cabbage leaf. She was very rude about it too. There's no call for that when I am just trying to make sure I have the proper insurance to cover the cost of my package if anything would happen. I'll go out of the way to go to another post office from now on and there are plenty nearby! read more

Everyone here is so friendly, quick, and effective. I try to use the Cranberry Twp location when possible for all of my mailing and postal service needs. They keep the line moving quickly and are very helpful. read more